Job Title: MI Analyst –Products – 00200698
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala,
Uganda
Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Barclays MI Analyst -Products will be responsible for monitoring and
coordinating management Information in Retail. The incumbent will also support
a sustained improvement in Service evidenced by reduced of customer calls and
positive feedback from the business. He /s she will also collect and submit key
KPI for Uganda to Head of MI, Performance Analysts, Retail staff and Regional Office on case by case basis.
The duty bearer should coordinate communication cascades and escalate feedback
to the Head of MI & Performance Analysts. The incumbent will be responsible
for coordinating collection of all MI in Retail
Barclays MI Analyst -Products will be responsible for monitoring and
coordinating management Information in Retail. The incumbent will also support
a sustained improvement in Service evidenced by reduced of customer calls and
positive feedback from the business. He /s she will also collect and submit key
KPI for Uganda to Head of MI, Performance Analysts, Retail staff and Regional Office on case by case basis.
The duty bearer should coordinate communication cascades and escalate feedback
to the Head of MI & Performance Analysts. The incumbent will be responsible
for coordinating collection of all MI in Retail
Key Duties and Responsibilities:
1. MI Collection, Management
and Improvement: 60%
and Improvement: 60%
- Embed
the importance of data integrity and accuracy. - Technically
support service improvements (turn around time, MI, deepstrick, ISQ
ratings) - Provide
value adding performance feedback to Head of MI & Performance
Analysts. - Intuitively
analyse MI and provide recommendations for improvement. - Analyse
trends of service disconnects and make recommendations for improvement. - Provide
various daily MI and operational errors. Give an analysis of the MI &
commentaries. - Identify
and evaluate improvements in performance and present in a compelling and
coherent manner. - Develop
new MI in line with new services and products being offered by the bank.
2. Driving Business
Performance: 20%
Performance: 20%
- Responsible
for planning, organising and controlling the MI reporting framework - Escalate
poor performance areas to Head of MI and Performance Analysts. - Profit
& Loss monitoring and reporting - Supporting
the Head of MI in managing profit & Loss accounts through tracking
entries posted to the account.
3. Change Management: 10%
- Technically
support and embed Business Performance Improvement initiative. - Manage,
control and monitor business as usual projects within Retail - Add
up changes in the design of MI as need arises
4. Self:5%
- Agree
performance development objectives with the team leader. - Pursue
self-development to increase personal effectiveness, acknowledging
strengths and areas for development.
5. People: 5%: Run recognition schemes within Retail.
6. Community: 5%
- Participate
in local community events and networking opportunities (e.g. clubs,
meetings, business associations) - Identify
community initiatives to become involved in and support as part of
Barclays community initiatives (such as Make a Difference Day, Local
community initiative, Financial Literacy) - Link
community initiatives to both business opportunities and colleague events - Actively
promote community agenda within the branch to build pride within colleagues
and customers
Qualifications, Skills and Experience:
- The
ideal candidate for the MI – Analyst Products vacancy should have working
knowledge and understanding of Retail products & services. - Good
working knowledge of Bank policies and procedures. - Productivity
management & process improvement techniques - Good
understanding of the end-to-end process & workflow - In
depth knowledge and application of Communication, promotional planning and
events management fields both internal and external best practice
including techniques and associated tools. - Excellent
presentation skills - Change
Management - Excellent
analytical skills and ability - Excellent
oral and written communication skills - Good
PC Skills with special emphasis on high proficiency in excel and other
spreadsheet packages - Persuasion,
Negotiation and Influencing skills - Skills
in relationship management
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
of the above positions, and believe you can deliver on key deliverables as outlined
above, upload your application letter, current curriculum vitae and photocopies
of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
Deadline: 24th February, 2015
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