United States US Peace Corps Fresher Careers – IT Assistant

  Communications Jobs in Uganda, Embassy and Foreign Mission Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Job Title:   IT Assistant
Organisation: United
States Government Peace Corps
Duty Station:  Kampala, Uganda
About Peace Corps:
The Peace Corps is an agency of
the United States Government, which sends American Volunteer development
workers to assist in capacity building and technical assistance activities in
over 70 countries worldwide.  Peace Corps
Uganda invites applicants for the position listed above which is based in
Kampala, Uganda.
Job Summary: The IT
Assistant will be responsible for developing the voice of all aspects of the
organization’s online presence. In addition to writing, editing and
proofreading site content, this person will work closely with the technical
team to maintain site standards with regard to new development. The incumbent
will also be responsible for crafting site promotions, email newsletters, and
online and social media outreach campaigns. The person will work closely with technical
and other members of our organization, so strong communication skills are
needed. The ideal candidate will also have experience managing the online
presence of a government organization and providing technical support to mixed
level of users. Tasks require a strong attention to detail and the ability to
work under tight deadlines. The candidate should be dynamic, self-motivated
individual with experience and skills in web content management, writing and
editing for the web, graphic design and website management.
Key Duties and Responsibilities: 
1. Online Content Management
(60%)
  • Create,
    develop and manage content for Peace Corps Uganda’s web presence (requires
    working with content management software)
  • Actively
    coordinate web projects across Peace Corps Uganda program department
  • Maintain
    a consistent look and feel throughout all web properties as per Peace
    Corps’ requirements
  • Working
    closely with a cross-departmental team, maintain and develop the master
    content calendar for all web properties copy, edit and proofread all web
    properties copy, edit and proofread all web content working with the
    departmental heads.
  • Oversee
    and manage the Facebook and Twitter accounts and other social networking
    presence of Peace Corps Uganda and monitor the blogs
  • Keep
    current with emerging web technologies through relevant blogs, listservs
    and social media platforms
  • Assure
    web-based information is archived for future needs and reference
  • Keenly
    track and report on all site metrics
  • Work
    cooperatively with key team members, clients and vendors
  • Manipulate
    and organize data including but not limited to video, audio etc. into a
    web format
2. Staff Training and Support
(20%)
  • Mentor
    and train office staff on software Peace Corps uses such as; Microsoft
    Office suite, Adobe Suite, Internet Explorer, Windows 7 and 8, burning
    software; Peace Corps applications: VIDA, Intranet, SFTP, Track-it,
    SharePoint
  • Aside
    from the daily instructions on specific problems and methods of performing
    simple tasks, the incumbent also must provide individual training to new
    employees and to all users on new software packages or procedures
  • Provide
    group user training as mandated by the Post
  • Support
    developing of legible and comprehendible training material for computer
    users to augment verbal and classroom instructions.
 3.
Hardware Support and Maintenance (5%):
  • Carry
    out routine maintenance and help staff with their immediate hardware
    issues on all computer equipment and LAN system, including but not limited
    to Photocopiers, Printers, Desktop, CPU etc
  • Serve
    as the primary point of contact with local HP warranty reseller on
    desktops. Deal with repair centers where to repair broken IT Equipment.
  • Develop
    a maintenance plan for the Peace Corps Uganda Computer equipment and LAN
    systems, ensuring the incumbent and other system employees and Volunteers
    are utilizing it.
  • Troubleshoot
    hardware and software systems
  • Maintain
    a legible and comprehensive record log of all actions conducted on the
    LAN/WAN, to include routine procedures as rebooting of the systems
  • Seek-in-house,
    local and regional assistance in a reasonable amount of time to ensure the
    least amount of downtime
  • Diagnoses
    computers for hardware failures then coordinate with suppliers for
    defective or broken down parts and process replacements for the equipment
    under warranty and arrange sending the defective ones back to suppliers
4. I.T. Equipment disposal
& Inventory Management (8%)
  • Upon
    receipt of new equipment and after deployment of the same incumbent is
    responsible for taking old equipment off the inventory and handing it over
    to GSO for disposal
  • The
    incumbent shall follow the Peace Corps regulations for disposition of
    information system hardware
  • The
    incumbent will be responsible for Post’s inventory Management
5. I.T. Security (2%): Act as IT security assistant and second
point of contact
6. I.T. Specialist Backup
(5%): Act as IT Specialist
backup on IT Specialist absence
Qualifications, Skills and Experience: 
  • The
    ideal candidate for US Peace Corps IT Assistant vacancy should hold a
    Bachelor’s degree in English, Journalism, Computer Science, Technical
    Writing is preferred
  • At
    least two years of progressively responsible experience in Online Content
    management and computer user support is required
  • Three
    to five  years’ experience managing
    content and production for high traffic websites
  • General
    working knowledge and familiarity with Web technologies and design
    languages (applications) including client and server side scripting,
    online content management
  • Exceptional
    communication and organizational skills
  • Advanced
    knowledge of HTML and experience with popular content management systems
    (Drupal, Convio, Kintera etc)
  • Ability
    to manage multiple projects in a fast paced, deadline-driven environment
  • Possess
    the ability to do video and audio editing
  • Basic
    adobe photoshop skills
  • Proven
    ability to build consensus and work effectively within a
    cross-departmental team
  • Good
    users support and training skills being physically present or on the phone
  • Very
    good knowledge of common applications like Microsoft Office and Adobe
    suites
  • Good
    background on computer maintenance
  • Possess
    the ability to quickly learn and teach Peace Corps applications
  • Managing
    Active Directory environment on Windows server 2012
  • Managing
    backup on Windows servers
  • Candidate
    must be able to legally work in Uganda
Language Proficiency: Proficiency in English is required. Ability
to speak at least one local language is preferred
Note:  Also for the I.T. position, submit a link to
a website or electronic copy of web work or a PDF project that the applicant
has accomplished in the recent past.
How to Apply:
ALL submissions must be
electronic. (Please do not attach academic credentials to the email)
Please submit a Microsoft Word
formatted letter of interest, resume, names and contacts information for three
references to applications@ug.peacecorps.gov. Please clearly indicate the
position applied for on the subject line of your cover email. Submitted
documents become the property of Peace Corps and will not be returned. You will
be contacted ONLY if you are deem qualified. If called for an interview, you
will be expected to bring copies of your academic credentials. Finalists from
the first interview will be expected to bring a reference letter from their
Local Council (LC1) as part of the final review process.
Deadline: 19th January, 2015
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