Quality Officer Jobs – Entebbe Handling Services (ENHAS)

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Job Title:  Quality Officer

Organisation: Entebbe
Handling Services (ENHAS)
Duty Station: Entebbe,
Uganda
Reports to: Chief
Executive Officer (CEO)
About ENHAS:
Entebbe Handling Services,
ENHAS is in existence since April 1996. QUALITY SERVICES is what we have to
deliver. Along the years, our clientele has grown from 5 Airlines to 19 regular
scheduled Airlines, and many more special flights. To develop quality services,
ENHAS have organized to be certified by IATA Airport Handling Manual 804 where
we enter into Service Level Agreements, ISAGO (IATA safety Audit for Ground
Operations) which acts as a model for operational risk and safety management,
DGR (Dangerous Goods Regulations) training centre thus we offer training for
dangerous goods and, very recently by RA3 to screen cargo only from validated
entities as required by EU regulations.
Job Summary: The Quality
Officer will be responsible for ensuring that the service quality is consistent
and meets both external and internal requirements.
Key Duties and Responsibilities: 
  • Actively
    monitor and guides on the performance of the quality management system,
    produces data and reports on performance, measuring against set standards;
  • Ensures
    implementation and compliance to Service Level Agreements (SLA) by all
    staff;
  • Advises
    on changes in SLA and their implementation and provides training, tools
    and techniques to enable others to achieve quality;
  • Works
    closely with other managers and staff throughout the organization to
    ensure that the quality system is functioning properly;
  • Consults
    with clients and formulates guide lines on how to measure standards;
  • Quickly
    responds to queries or complaints from the clients and from staff;
  • Plans
    and organizes meetings/visits with the clients to review performance in
    comparison with set standards, report weaknesses and challenges in
    implementation and document findings to the CEO and relevant head of
    department;
  • Communicates
    effectively to department heads and staff of any changes in standards;
  • Mentor
    and train staff on SLA and its importance;
  • Undertakes
    recertification of the quality system
  • Serves
    as a catalyst for change and improvement in performance/quality.
Qualifications, Skills and Experience: 
  • The
    ideal candidate should preferably hold a Degree in Business Administration
    or equivalent
  • A
    minimum of two or more years of related work experience in a hospitality
    industry in the field of Quality assurance;
  • Possession
    of a Certificate in Quality Management Systems Audit an added advantage;
  • Confident,
    strong organizational, interpersonal, team working and communication
    skills;
  • Ability
    to work, under minimum supervision.
How to Apply:
If you so desire to work with
one of aviation’s leading companies, ENHAS, please submit an updated CV and
Cover letter to: The Human Resources Manager, P.O. Box 560, Entebbe. Uganda
Deadline: 5th February 2015
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