Job Title: Head of Retention
Organisation:
MultiChoice Uganda Limited (DSTV Pay TV Provider)
MultiChoice Uganda Limited (DSTV Pay TV Provider)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Chief
Marketing and Commercial Officer (CMCO)
Marketing and Commercial Officer (CMCO)
About US:
PricewaterhouseCoopers Limited
wishes to recruit for its Client, MultiChoice Uganda Limited which is a leading
operator of pay television in Uganda.
wishes to recruit for its Client, MultiChoice Uganda Limited which is a leading
operator of pay television in Uganda.
Job Summary: The Head of
Retention will be responsible for managing all aspects of the business’
retention of subscribers through the development of an overall retention
strategy for business growth and overall coordination, functional management
and leadership of all retention activities of the business.
Retention will be responsible for managing all aspects of the business’
retention of subscribers through the development of an overall retention
strategy for business growth and overall coordination, functional management
and leadership of all retention activities of the business.
Key Duties and Responsibilities:
- In
charge of the design and implement a customer retention strategy that is
aligned to the business strategy; - Steer
customer retention through design and implementation of customer retention
programs; - Work
in liaison with all business units and relevant corporate divisions in
rolling out the customer retention strategy; - Keenly
track and monitor the financial impact of new and existing products,
including revenue growth; - Design
and implement Information management policies that cover identification of
subscriber niches and the implementation of the necessary information; - Undertake
market and business Intelligence to keep track on business health and
market movement; - Manage
trend analysis and opportunity identification; - Actively
facilitate awareness and information sessions to all stakeholders through
ensuring effective communication and dissemination of all retention
related information; and - Implement
and post evaluate ail inbound and outbound campaigns at (Head-office and regions). - Perform
any other duties as may be assigned by the supervisor or his / her
designate
Qualifications, Skills and Experience:
- The
ideal candidate for the Pay TV Digital Provider job opportunity should
preferably hold a University Degree in Commerce, a Master’s Degree in
Business Administration or any other related field from a recognized
university; and - At
least four to six years’ experience in a similar position in the service
sector and a certificate in Customer Relationship Management will be an
added advantage. - The
applicant should have a background and demonstrable understanding of
customer retention initiatives; - Possess
excellent negotiation, management and interpersonal skills;
How to Apply:
Deadline: Friday, 30th January 2015.
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