The Ugandan Jobline

• In
  charge of the design and implement a customer retention strategy that is
  aligned to the business strategy;
• Steer
  customer retention through design and implementation of customer retention
  programs;
• Work
  in liaison with all business units and relevant corporate divisions in
  rolling out the customer retention strategy;
• Keenly
  track and monitor the financial impact of new and existing products,
  including revenue growth;
• Design
  and implement Information management policies that cover identification of
  subscriber niches and the implementation of the necessary information;
• Undertake
  market and business Intelligence to keep track on business health and
  market movement;
• Manage
  trend analysis and opportunity identification;
• Actively
  facilitate awareness and information sessions to all stakeholders through
  ensuring effective communication and dissemination of all retention
  related information; and
• Implement
  and post evaluate ail inbound and outbound campaigns at (Head-office and regions).
• Perform
  any other duties as may be assigned by the supervisor or his / her
  designate

• The
  ideal candidate for the Pay TV Digital Provider job opportunity should
  preferably hold a University Degree in Commerce, a Master’s Degree in
  Business Administration or any other related field from a recognized
  university; and
• At
  least four to six years’ experience in a similar position in the service
  sector and a certificate in Customer Relationship Management will be an
  added advantage.
• The
  applicant should have a background and demonstrable understanding of
  customer retention initiatives;
• Possess
  excellent negotiation, management and interpersonal skills;

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