MultiChoice DSTV PayTV Provider Jobs – Head of Retention

Organisation:
MultiChoice Uganda Limited (DSTV Pay TV Provider)
Duty Station: Kampala,
Uganda
Reports to: Chief
Marketing and Commercial Officer (CMCO)
About US:
PricewaterhouseCoopers Limited
wishes to recruit for its Client, MultiChoice Uganda Limited which is a leading
operator of pay television in Uganda.
Job Summary: The Head of
Retention will be responsible for managing all aspects of the business’
retention of subscribers through the development of an overall retention
strategy for business growth and overall coordination, functional management
and leadership of all retention activities of the business.
Key Duties and Responsibilities: 
  • In
    charge of the design and implement a customer retention strategy that is
    aligned to the business strategy;
  • Steer
    customer retention through design and implementation of customer retention
    programs;
  • Work
    in liaison with all business units and relevant corporate divisions in
    rolling out the customer retention strategy;
  • Keenly
    track and monitor the financial impact of new and existing products,
    including revenue growth;
  • Design
    and implement Information management policies that cover identification of
    subscriber niches and the implementation of the necessary information;
  • Undertake
    market and business Intelligence to keep track on business health and
    market movement;
  • Manage
    trend analysis and opportunity identification;
  • Actively
    facilitate awareness and information sessions to all stakeholders through
    ensuring effective communication and dissemination of all retention
    related information; and
  • Implement
    and post evaluate ail inbound and outbound campaigns at (Head-office and regions).
  • Perform
    any other duties as may be assigned by the supervisor or his / her
    designate
Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Pay TV Digital Provider job opportunity should
    preferably hold a University Degree in Commerce, a Master’s Degree in
    Business Administration or any other related field from a recognized
    university; and
  • At
    least four to six years’ experience in a similar position in the service
    sector and a certificate in Customer Relationship Management will be an
    added advantage.
  • The
    applicant should have a background and demonstrable understanding of
    customer retention initiatives;
  • Possess
    excellent negotiation, management and interpersonal skills;
How to Apply: 
All qualified candidates should
send their applications and curriculum vitae to hr.s@ug.pwc.com.
Deadline: Friday, 30th January 2015.
For More Ugandan Jobs, Please
Visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Leave a Reply

Your email address will not be published. Required fields are marked *