MultiChoice DSTV Pay TV Provider Jobs – Chief Marketing and Commercial Officer

Organisation:
MultiChoice Uganda Limited (DSTV Pay TV Provider)
Duty Station: Kampala,
Uganda
Reports to: In-Country
General Manager
About US:
PricewaterhouseCoopers Limited
wishes to recruit for its Client, MultiChoice Uganda Limited which is a leading
operator of pay television in Uganda.
Job Summary: The Chief
Marketing and Commercial Officer will be responsible for leading the
marketing, retention, sales and distribution strategies, and also ensure a
consistent regional customer experience across the value chain for both
customer segments and customer facing brands (e.g GOtv and DStv).
Key Duties and Responsibilities: 
  • Responsible
    for the development and implementation of the overall customer experience
    strategy as part of the CRM initiatives and take responsibility for the
    overall implementation of the churn reduction strategy and retention
    process;
  • Own
    and build customer facing brands;
  • Have
    the primary responsibility of ensuring customer relationship management,
    agency management, campaign testing etc;
  • Design
    end to end customer experience standards and guidelines for the unit;
  • Take
    full ownership of subscribers and coordinate all subscriber
    communications;
  • Create
    oversight for end to end customer experience to ensure execution in line
    with defined standards;
  • Manage
    forecasts demand by gathering all relevant data from the Channel
    Development & Relationship manager, Sales Team Leaders and other
    functions;
  • Manage
    in-country stock into the warehouse and coordinate all stock delivery
    logistics; and
  • Build,
    forge and maintain working relationships with existing partners in both
    formal and informal channels.
  • Perform
    any other duties as may be assigned by the In-Country General Manager
Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Pay TV Digital Provider job opportunity should
    preferably hold a University Degree in Business Marketing/ Sales or
    Communication and a Master’s Degree in Business Administration or any
    other related field from a recognized university; and
  • At
    least five to ten years of senior Sales and Marketing/ Product Management
    experience in the TV, broadband or communications industries with
    experience in building consumer propositions and managing rights.
  • Significant
    experience in implementing new and profitable growth strategies and
    launching new products;
  • Good
    understanding of distribution delivery platforms and understanding on how
    to effectively use social media platforms for marketing and sales;
  • Good
    knowledge and understanding of key trends and issues in the media
    industry;
How to Apply: 
All qualified candidates should
send their applications and curriculum vitae to hr.s@ug.pwc.com.
Deadline: Friday, 30th January 2015.

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