MSF Non-profit Careers – ERP Support Officer

Job Title:   ERP Support Officer
Organisation: Medecins
Sans Frontieres Switzerland (MSF-CH)
Duty Station:  SUKA Kampala, Uganda
About US:
Medecins Sans Frontieres
Switzerland (MSF-CH) is a neutral and independent international humanitarian
organisation which assists victims of war, displaced and disable people in
situation of armed conflicts.
Key Duties and Responsibilities: 
1. Phase A, in 2015: Support the UniField implementation (to join
the deployment in several countries – Phase I implementation) until reach level
of readiness as help desk support, this will then imply:
  • Mastery
    of MSF OCG supply processes, guidelines and procedures
  • Mastery
    of Unifield structure, modules and features.
2. Phase B, in 2016:
  • The
    incumbent will be serving as the help desk support to all Unifield supply
    users of MSF OCG (for the mission deployed in 2015), which includes
    responsibility for answering, commenting and replying to open incidents
    submitted to the help desk,
  • Supporting
    training program for all supply users, including the update of training
    and support materials,
  • Documenting
    support and plan trainings for persistent issues
  • Dispatching
    questions to the concerned person in HO and/or to the flying supply
Qualifications, Skills and Experience: 
  • The
    ideal candidate for this placement should hold a University degree in
    Supply Chain Management and/or University degree or certification in
    Enterprise Resource Planning technologies and/or University degree in
    Information Systems Management
  • Past
    experiences in ERP implementation/support is mandatory
  • Past
    experience in MSF supply chain at management level is an asset
  • Possess
    excellent analytical skills, data management and reporting
  • Good
    at troubleshooting and solving complex issues
  • Exceptional
    oral and written communication skills
  • Additional
    training development and facilitation skills Soft skills:
  • Excellent
    organizational skills, rigour, flexibility, ability to work with
    multi-disciplinary and multi-cultural people, open-minded, ability to
    listen and sensitivity to support users.
  • Possess
    the ability to focus on task (self-management), proactive monitoring and
    management skills.
Language: English mandatory, French a strong asset and
Swahili an asset
How to Apply: 
All suitably qualified and
interested candidates are invited to send their application letters and a
detailed CV merged together in a PDF or word document to the HR department of
MSF Switzerland via email to:
Deadline: 15th January, 2015

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