IT Careers – Application Support Specialist at Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: Kampala,
Reports to: Head of
Regulatory Affairs
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Barclays Application Support Specialist will primarily support the
implementation, maintenance, and enhancement of all Applications systems to
enable the use of appropriate Platform technology, as an integral and reliable
component of business process within country. Drive convergence of
Technologies, ensure delivery of technology projects associated with
Applications and liaise and negotiate with internal Customers and technology
Key Duties and Responsibilities: 
1. Business Support/Capacity/Availability
Management 80%
  • Provide
    holistic technical support of application availability to Business Users
  • Take
    actions to achieve reductions in frequency and duration of incidents that
    impact application availability
  • Ensure
    shortfalls in application availability are recognized and appropriate
    corrective actions are identified and progressed
  • Take
    action on agreed appropriate actions with Line Management to maintain or
    improve application availability levels
  • Initiate
    and coordinate actions required to maintain or improve availability of
  • Act
    as a coordination point for changes to applications on a need basis
  • Provide
    a range of application availability reporting to ensure that agreed levels
    of availability, reliability and maintainability are measured and
    monitored on an ongoing basis
  • Successfully
    facilitate delivery of changes to reports needed by the business and
    ensure that reports and their dependencies are made available for the
  • Maintain
    and document an awareness of technology advancements and best practices
    that support application availability
  • Amend
    data anomalies resulting from system malfunction and service requests upon
    necessary authorization and adherence to the standard change process.
  • Define
    and document e2e User Acceptance test plans as per function process in
    accordance with the Business requirement.
  • To
    work with all IT managers and other teams to ensure the testing
    requirements are fulfilled.
  • Actively
    participate in system change/releases/project meetings.
  • Deliver
    team deliverables in quality and timely manner.
  • Work
    with the business team to identify and resolve operational risks and gaps
    introduced by changes in the system to the business.
  • Ensure
    logging, forwarding and tracking changes with the relevant Technology and
    Change teams
  • Work
    closely with Release Analysts
  • Regularly
    review releases and assign appropriate release testing tasks
  • Conduct
    installation procedure tests
  • Actively
    participate in functional, performance, and integration testing results
2.  IT Rigour
  • Ensure
    that an operational rigour culture is firmly embedded through the
    provision of regular awareness training and support.
  • Ensure
    by testing / monitoring the effective and timely resolution of internal
    and external audit findings.
  • Work
    in liaison with Compliance, Legal, Business Risk, Fraud Investigation,
    Center Manager and Team Managers to embed operational rigour, conformance,
    and share best practice.
  • To
    carry out snap checks whenever called upon
3. Team Work:
  • Build
    and maintain effective relationships with key players locally (Team
    Leaders and Testers), ensuring clear accountabilities for risk, compliance
    and governance, supporting Team Leaders in developing their people,
    maximising their potential, achieving business goals and feeding into
    Performance Development measures.
  • Work
    closely and cross-sectorally with local country teams, Compliance, Legal,
    Fraud, and Business Risk teams and the offshore teams
  • Ensure
    that all architectures are signed off by Service Management architect in
    Service Delivery.
  • Actively
    participate in existing and new governance forums e.g. SIDF (Services
    Infrastructure Design Forum), TACC (Technical Architecture Control
    Council), IRPC (Infrastructure Replacement Council)
  • Sell
    and motivate the implementation of service improvement plans/ initiatives.
  • Ensure
    signoff of Service Management artefacts by domain architects in the
    regional office.
  • Establish
    a mechanism for the measurement of stakeholders in their adherence to the
    defined Service Management principles
  • Participate
    in the formulation and clarification of Statements of Requirements, and
    any subsequent activities such as Proof of Concepts or product
    evaluations, by managing, controlling and supporting the interface role
    between vendors and other IT departments or Business units as regards
    Service Management related technologies and services
  • Participate
    by leading, managing and giving the Barclays Technology view and position
    in the negotiations between the vendors and Sourcing as regards Service
    Management related technologies and services
Qualifications, Skills and Experience: 
  • The
    applicant for the Barclays Banking Job should hold a degree in Information
    technology related field (An additional Business degree to an IT Degree is
    an added advantage)
  • ITIL
    v3 Expert
  • Hold
    Oracle Certification
  • At
    least five years banking experience
  • At
    least two years’ experience in IT exposure
  • Possess
    good knowledge and understanding of banking (retail and commercial), core
    banking applications, IT Architecture, Change Framework and testing
  • An
    operational perspective and an understanding of how the testing team fits
    and contributes to the projects and the business changes.
  • Hands
    on knowledge of testing tools, automated as well as manual testing.
  • Computer
    literacy skills i.e. Proficient in “desktop” applications (Word, Excel,
    Access, PowerPoint).
  • Strong
    management skills.
  • Good
    project and release management skills.
  • Strong
    team ethics. Whether functional, cross-functional or across different
    business and country, ability to create a friendly and focused team
  • Need
    to multi task in support of the resolution of complex business problems in
    different countries.
  • Take
    full responsibility for own Performance Development
  • Working
    knowledge of Retail, Corporate and all other products offered by Banks and
    the way they relate to available systems.
  • Good
    knowledge of core banking systems.
  • Good
    knowledge of the standard Change Governance Framework
  • Working
    knowledge of user acceptance testing and change implementations.
  • Past
    experience in relationship management.
  • Working
    knowledge of working within a complex matrix management structure to
    deliver the end business objective.
  • Policies
    and Governance knowledge within the Group and local legislation
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email:
Deadline:  15th
January, 2015
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