The Ugandan Jobline

• Provide
  holistic technical support of application availability to Business Users
• Take
  actions to achieve reductions in frequency and duration of incidents that
  impact application availability
• Ensure
  shortfalls in application availability are recognized and appropriate
  corrective actions are identified and progressed
• Take
  action on agreed appropriate actions with Line Management to maintain or
  improve application availability levels
• Initiate
  and coordinate actions required to maintain or improve availability of
  applications
• Act
  as a coordination point for changes to applications on a need basis
• Provide
  a range of application availability reporting to ensure that agreed levels
  of availability, reliability and maintainability are measured and
  monitored on an ongoing basis
• Successfully
  facilitate delivery of changes to reports needed by the business and
  ensure that reports and their dependencies are made available for the
  business.
• Maintain
  and document an awareness of technology advancements and best practices
  that support application availability
• Amend
  data anomalies resulting from system malfunction and service requests upon
  necessary authorization and adherence to the standard change process.
• Define
  and document e2e User Acceptance test plans as per function process in
  accordance with the Business requirement.
• To
  work with all IT managers and other teams to ensure the testing
  requirements are fulfilled.
• Actively
  participate in system change/releases/project meetings.
• Deliver
  team deliverables in quality and timely manner.
• Work
  with the business team to identify and resolve operational risks and gaps
  introduced by changes in the system to the business.
• Ensure
  logging, forwarding and tracking changes with the relevant Technology and
  Change teams
• Work
  closely with Release Analysts
• Regularly
  review releases and assign appropriate release testing tasks
• Conduct
  installation procedure tests
• Actively
  participate in functional, performance, and integration testing results

• Ensure
  that an operational rigour culture is firmly embedded through the
  provision of regular awareness training and support.
• Ensure
  by testing / monitoring the effective and timely resolution of internal
  and external audit findings.
• Work
  in liaison with Compliance, Legal, Business Risk, Fraud Investigation,
  Center Manager and Team Managers to embed operational rigour, conformance,
  and share best practice.
• To
  carry out snap checks whenever called upon

• Build
  and maintain effective relationships with key players locally (Team
  Leaders and Testers), ensuring clear accountabilities for risk, compliance
  and governance, supporting Team Leaders in developing their people,
  maximising their potential, achieving business goals and feeding into
  Performance Development measures.
• Work
  closely and cross-sectorally with local country teams, Compliance, Legal,
  Fraud, and Business Risk teams and the offshore teams
• Ensure
  that all architectures are signed off by Service Management architect in
  Service Delivery.
• Actively
  participate in existing and new governance forums e.g. SIDF (Services
  Infrastructure Design Forum), TACC (Technical Architecture Control
  Council), IRPC (Infrastructure Replacement Council)
• Sell
  and motivate the implementation of service improvement plans/ initiatives.
• Ensure
  signoff of Service Management artefacts by domain architects in the
  regional office.
• Establish
  a mechanism for the measurement of stakeholders in their adherence to the
  defined Service Management principles
• Participate
  in the formulation and clarification of Statements of Requirements, and
  any subsequent activities such as Proof of Concepts or product
  evaluations, by managing, controlling and supporting the interface role
  between vendors and other IT departments or Business units as regards
  Service Management related technologies and services
• Participate
  by leading, managing and giving the Barclays Technology view and position
  in the negotiations between the vendors and Sourcing as regards Service
  Management related technologies and services

• The
  applicant for the Barclays Banking Job should hold a degree in Information
  technology related field (An additional Business degree to an IT Degree is
  an added advantage)
• ITIL
  v3 Expert
• Hold
  Oracle Certification
• PLSQL
• At
  least five years banking experience
• At
  least two years’ experience in IT exposure
• Possess
  good knowledge and understanding of banking (retail and commercial), core
  banking applications, IT Architecture, Change Framework and testing
  methodologies.
• An
  operational perspective and an understanding of how the testing team fits
  and contributes to the projects and the business changes.
• Hands
  on knowledge of testing tools, automated as well as manual testing.
• Computer
  literacy skills i.e. Proficient in “desktop” applications (Word, Excel,
  Access, PowerPoint).
• Strong
  management skills.
• Good
  project and release management skills.
• Strong
  team ethics. Whether functional, cross-functional or across different
  business and country, ability to create a friendly and focused team
  environment.
• Need
  to multi task in support of the resolution of complex business problems in
  different countries.
• Take
  full responsibility for own Performance Development
• Working
  knowledge of Retail, Corporate and all other products offered by Banks and
  the way they relate to available systems.
• Good
  knowledge of core banking systems.
• Good
  knowledge of the standard Change Governance Framework
• Working
  knowledge of user acceptance testing and change implementations.
• Past
  experience in relationship management.
• Working
  knowledge of working within a complex matrix management structure to
  deliver the end business objective.
• Policies
  and Governance knowledge within the Group and local legislation

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