The Ugandan Jobline

• Deal
  with the demands and various corporate requests
• Deal
  with in-house cheque deposits and outward clearance cheques as per laid
  down procedures, these include Utility payments as well i.e.  URA, Umeme, National Water, NSSF
  Payments as well.
• Ensure
  all checks are performed and Zero tolerance on error posting on corporate
  accounts.
• Handle
  end-to end customer queries and escalate where necessary
• Support
  in handling of customer instructions 
  at the customer advisors desk where need arises  and ensuring customers are served in the
  shortest time possible
• Render
  support in scanning of documents in sybrin i.e. TT  AND RTGS PLUS FDS where need arises
• Assist  in 
  daily call over of teller vouchers at close of business and sign
  off as per procedure
• Ensure
  Outward clearance cheques are sent for processing on time.
• Daily
  provision of overall customer positions for various trade products
• Own
  and manage customer queries and complaints ensuring  a seamless world class customer service
• Manage  the query resolution system  by ensuring all the queries are logged
  in efficiently

• Print
  and review daily reports for reconciliation of GL accounts and submit to
  branch manager for sign-off.
• Ensure
  adherence  to the group IT security
  policy and controls in accessing the system
• Compile
  a monthly summary of the cash differences for the Regional Operations
  Manager and Branch Manager.
• Achieve
  the operational rigor excellence in all aspects of activities, processes
  and procedures undertaken
• Comply
  with the operational risk and rigor in respect to protecting our people
  ,customers, assets  and the
  organization
• Carry
  out weekly , monthly , quarterly snap checks in a timely manner and
  adhering  to the structure
• Ensure
  Green Audit in all areas of operations
• Ensure
  that all activities and duties are carried out in full compliance with
  regulatory requirements, Enterprise Wide Risk Management Framework and
  internal Barclays Policies and Policy Standards. Understand and manage
  risks and risk events (incidents) relevant to the role.”

• Promote
  team work at CSC, work closely with other team members in the various
  teams.
• Provide
  ways and means of challenging the way we have always done our things
  challenge the status quo , support and empower climate within the team ,
  share knowledge , experience ,best practice and provision of  constructive feedback as required
• Provide
  cover to other team members when required.
• Technically
  support and adopt the implementation of change initiatives.
• Participate
  in local events to support local needs ,develop individual and team skills
  and raise Barclays profile in the local community

• Agree
  your personal development objectives with the team leader
• Pursue
  self –development to increase personal effectiveness ,acknowledge
  strengthens and areas for development
• Obtain
  constant feedback on PD from your team leader and other team leaders
• Interact
  regularly with internal service providers (e.g. Operations, KYC Helpdesk)
  to ensure fast and efficient service to customers.

• Be
  involved in local community events and networking opportunities (e.g.
  clubs, meetings, business associations)
• Identify
  community initiatives to become involved in and support as part of
  Barclays community initiatives (such as Make a Difference Day, Local
  community initiative, Financial Literacy)
• Link
  community initiatives to both business opportunities and colleague events
• Actively
  promote community agenda within the branch to build pride within
  colleagues and customers

• The
  applicant for the aforementioned banking job should hold a First degree or
  diploma or relevant experience in a front-line banking
  sales/marketing/service environment
• Basic
  Key Board skills
• Highly
  proficient in internal computer operating systems and Applications
• Excellent
  numerical and analytical Skills
• Team
  working skills
• Excellent
  interpersonal Skills
• Detailed
  knowledge of the Bank’s products, services and policies including standard
  tariffs.
• Good
  knowledge and understanding of overall Retail goals & objectives,
  including the branch’s objectives growth of sales, cost control and income
  contribution
• A
  working knowledge of the procedure manuals
• A
  good working knowledge and understanding of relevant legislation e.g. KYC,
  Anti-Money laundering, banking code, service standards, health &
  safety standards etc
• A
  thorough knowledge of the bank’s internal departments, systems &
  procedures as well as risk & rigour requirements.
• Skills
  in Influencing and Negotiating
• Skills
  in Career Development
• Cashier
  training desired
• Situational
  Leadership

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