The Ugandan Jobline

• Ensures
  availability and updating of the metric model by all Team Leaders/Managers
  of departments to facilitate the collation of data.
• Offers
  standard management reports and graphics to the unit head for use in briefing
  department Managers in the daily production meetings.

• Provides
  timely technical support on the metric data tracking programs
• Provides
  daily inputs from departments monitoring and support
• Updates
  and distributes dashboards as required
• Accesses
  information quickly and effectively to identify and resolve
  matters/queries

• Supports
  the department managers in the development and interpretation of their
  respective metric data
• Identifies
  and highlight problem trends for management decision making
• Escalates
  complex matters to the appropriate areas for prompt decision-making and
  follow through to ensure that satisfactory resolution happens quickly

• Identifies
  appropriate formal and occupational (informal) training needs and courses
  (internal/external) to develop oneself
• Up-Skills
  oneself regarding new products and procedures through attendance of
  workshops/presentations and reading of internal and external
  communications

• Actively
  support the tracking of Operations Financial Performance (actual spend
  versus budget), month on month per cost center or enabler
• Support
  Operations Budget planning and revised estimates, detailed cost review and
  identification of future operations needs for cost planning.

• Tracking
  of Operations Financials – Actuals against budget
• Monitoring
  Costs against Budget: Split per enabler and cost center
• Regular
  and accurate production / feedback / dashboard.
• Compile
  monthly & weekly scorecard data for the unit head
• Contribution
  through relevant & effective data management
• Consistent
  provision of rapid and effective technical support.
• Provide
  the required reports to enable the reporting to center within five
  business days following month end.
• Ensure
  count sheets are to be distributed two working days prior to month end.
• Ensure
  the availability of the systems and data to enable report
• Support
  in the system in case of any challenges
• Provision
  of financial and other data required for reporting
• Provision
  of staff head count and other data details
• Support
  in the provision of required information in time and provision of feedback
  to the information provided
• Support
  in the provision of required information in time and provision of feedback
  to the information provided

• The
  candidate should preferably hold a degree in Information Technology and /
  or other Business Related tertiary education
• At
  least one to two years’ data management and programming experience
• Knowledge
  of the banking environment
• Strong
  numerical skills
• Excellent
  interpersonal and communication skills (across the business)
• Strong
  customer focuses and service orientation
• Creative,
  analytical with good problem solving skills
• Conflict
  management skills and ability to manage ambiguity
• Self
  driven, values based, innovative, independent adaptive and results
  orientated person
• High
  emotional intelligence
• Strong
  business acumen & ability to translate strategy into business plans
• Good
  knowledge and understanding of the banking environment
• Possess
  the ability to handle and juggle multiple tasks simultaneously is
  critical.
• Planning
  and prioritizing of workload skills.
• Proven
  track record in handling stressful situations in frontline
  customer-centered environment governed by tight deadlines, high standards
  and significant work pressure.
• Good
  understanding of multiple process and production interfaces across the
  department
• Excellent
  needs analysis and diagnostic skills to interpret business and market requirements
• Interpersonal
  skills

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