Ericsson Careers – MSIP Operations Assurance

Organisation: Ericsson
Duty Station: Kampala,
Req ID: 65718
About Ericsson:
Ericsson is a world-leading
provider of telecommunications equipment & services to mobile & fixed
network operators. Over 1,000 networks in more than 180 countries use Ericsson
equipment, & more than 40 percent of the world’s mobile traffic passes
through Ericsson networks. Using innovation to empower people, business &
society, we are working towards the Networked Society, in which everything that
can benefit from a connection will have one. At Ericsson, we apply our
innovation to market-based solutions that empower people & society to help
shape a more sustainable world.
Job Summary: The MSIP
Operations Assurance will be responsible for securing that all operations
activities are performing according to the SLA requirements (as reflected on
the WLA) and to provide an escalation point for all KPI / operations delivery
performance deviations towards the customer.
Key Duties and Responsibilities: 
  • In
    charge of all assurance, fulfilment and service desk activities to be
    performed under the contractual scope for the specific customer, acting as
    a demand organization.
  • Based
    on the contractual SLA, establish the WLA between the operations delivery
    units and the MSIP and monitor the delivery performance according to MS
    governance model.
  • Secure
    KPI fulfillment and coordinate performance reporting to the customer
  • Perform
    hierarchical escalation in case of critical (or optionally major)
    incidents and act as the main interface to the customer.
  • Approve
    and monitor operational performance improvement plans.
  • Secure
    that service delivery units inputs and requirements on resource or service
    acceptance (according to Deployment & Integration processes) are being
    considered and fulfilled.
  • Support
    MSIP Contract Management on service credits verification.
  • Agree
    and monitor the preventive maintenance plan.
  • Ensure
    that impacts due to forecasted periodic maintenance is reported and agreed
    with the customer.
  • Actively
    coordinate the operational interface between operational delivery units
    and the customer’s retained organization (ex. Customer care center)
    required to fulfill the SLA, establishing OLA (Operational Level
    Agreements) whenever necessary.
  • Ensure
    operational readiness – availability of operational resources and/or
    procedures for any new service or resource on the customer’s
Qualifications, Skills and Experience: 
  • The
    applicant must have over ten years’ experience as a manager in an
    operations, services or technology environment, with previous experience
    in managing a network operations organization;
  • Detailed
    knowledge of Ericsson’s existing and future product/services portfolio,
    roadmap information and system integration practices
  • Sense
    of urgency with quality as a key deliverable;
  • Strong
    background in managing/effecting change;
  • Skillful
    application of management information systems to the unit operations;
  • Significant
    experience with the interpretation of quality indicators to detect
    weaknesses in the units operations and implement corrective action
  • Customer
    orientation with excellent understanding of service providers / operators
    business requirements – be able to create true client value
How to Apply:
If you believe you are one of
the ideal candidates for this opportunity in working with the world’s leading
provider of telecommunications equipment & services, Ericsson, then visit
the web link below for full job details and Apply Online.
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