Barclays Bank UK Jobs – Premier Relationship Manager

Organisation: Barclays
Bank UK
Duty Station: Kampala,
Uganda
Reports to: Anti-Money
Laundering Manager
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Barclays Premier Relationship Manager will develop and grow relationships with
Barclays Premier customers, and growing the customer base through targeted
sales efforts and the delivery of impeccable service.
Key Duties and Responsibilities: 
1. Relationship Building: 25%
  • Manage
    and grow existing banking relationship with top 40 customers in the Premier
    proposition to increase BBU share of wallet.
  • Establish
    new banking relationships with high net worth customers who may include
    senior management of different corporate companies, local political
    figures and well-known business people.
  • When
    interacting with customers, identify potential opportunities to present
    the bank’s Premier Life offering and ensure that leads are passed on to
    the Premier Life team.
  • Continuously
    monitor the utilization of credit facilities and investment avenues.
    Identify and resolve under-utilization by contacting customers to
    determine the reasons and escalating issues if any.
  • Carry
    out regular customer visits in order to build long-term relationships.
2. Sales: 45%
  • Achieve
    agreed sales targets for new accounts, assets and liabilities, through a
    proactive calling programme to a base of up to 250 clients.
  • Conduct
    a detailed needs analysis for all existing and potential customers to
    determine their products needs. The product suite includes all Premier
    life products in addition to offshore banking and investments.
  • Create
    customer proposals based on the needs analysis and follow through the
    sales process.
  • Carry
    out financial planning for customers in order to play a pro-active role in
    increasing their wealth.
  • Manage
    own calling programme, including identifying names to call on in a
    particular month and setting up the meetings.
  • On
    a monthly basis, compile a report on the calling programme for the month
    and personal sales progress against the targets as agreed. Present the
    report to the Head of Premier banking
3. Customer Service: 15%
  • Actively
    monitor operational delivery of customer requirements, summarise systemic
    failures and raise to the Head of Premier banking for further follow-up at
    CMC level where necessary.
  • Log
    and create written responses to customer complaints.
  • Obtain
    summaries of complaints and complaint trend analysis from the Service
    Manager on a monthly basis. Follow up with selected customers to determine
    if their complaints were handled satisfactorily.
4. Rigour and Risk Requirements:
15%
  • Perform
    regular risk analysis on the portfolio of customers including financial
    statements and their current product set held with Barclays Bank.
  • Send
    proposals to Retail Risk for new loan applications including motivating
    interest rates based on the risk profile at the time.
  • Check
    and signoff  each new account
    application, loan document, Barclaycard application and bank account
    mandate change. Premier Relationship Managers are held personally
    accountable for accuracy and quality of these and supporting documents
    that they complete and submit.
  • Follow
    the Retail end to end account opening ensuring new accounts are authorised
    and KYC compliant. Escalate any items that exceed the agreed service level
    time lines or where there are unresolved KYC requirements, to management
    in Operations.
  • Comply
    with general Barclays operational risk & rigour requirements e.g.
    Health & Safety standards and security of premises, KYC and anti-money
    laundering regulations.
Qualifications, Skills and Experience: 
  • The
    applicants should preferably hold a Finance related degree
  • A
    minimum of three or more years’ experience as an account manager in a
    large financial institution
  • Detailed
    working knowledge of the full Barclays Retail product set, including
    international banking.
  • Good
    knowledge and understanding of Barclays Retail strategy, operating
    structure and interface with other functions
  • Good
    understanding of Risk and Credit policies and procedures
  • Detailed
    working knowledge of KYC and AML requirements and processes
  • An
    understanding of people policies and procedures
  • Up
    to date knowledge of competitor and market activity in local area
  • Proven
    networking and social skills
  • Excellent
    coaching and training skills
  • Business
    Management/Financial Management
  • Proven
    sales ability
  • Excellent
    negotiation and influencing skills
  • Excellent
    communication skills – written, oral and presentation
  • Good
    time management skills
  • Excellent
    planning & organization skills
  • Good
    PC skills
  • Good
    numeric & analytical skills
  • Proven
    team working skills
  • Fraud
    prevention skills
  • Excellent
    listening skills
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  26th
January, 2015

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