Barclays Bank UK Jobs – Branch Manager Garden City

Organisation: Barclays
Bank UK
Duty Station:  Kampala, Uganda
Reports to: Regional
Manager
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Barclays Branch Manager will primarily drive and deliver exceptional retail
business performance, through the provision of efficient business management,
powerful leadership, team development and achievement of operational rigour
excellence in branches with up to 25 staff members or branches with single
customer categories.
Key Duties and Responsibilities:
1. Business Management: 40%
Business and Sales
Management:
  • Agree
    targets and take accountability for the overall achievement of Retail
    performance objectives for the branch in terms of: Employee Satisfaction,
    Customer experience, Sales growth and income contribution, Cost
    performance, Risk and rigour management
  • Budget
    accountability:
  • Accountable
    for achieving annual sales targets as cascaded from the Area Manager.
    Monitoring of progress towards achieving targets is done on a regular
    basis, at least monthly.
  • The
    Branch manager is also responsible for maintaining a healthy balance sheet
    in the branch i.e. ensuring the assets on the books of the branch are performing
    to expected standards, that low quality assets are kept to a minimum and
    that the earnings contribution of the branch is within acceptable levels.
  • Even
    though the branch manager may not be the cost centre owner directly, the
    incumbent is responsible for strict cost management in that branch i.e.
    reviewing all service provider quotations before the work can proceed. In
    addition, the branch manager is expected to conduct detailed analysis, on
    a monthly basis, of the following cost elements: overtime approvals,
    equipment maintenance, sundry losses, staff costs , stationary
    consumption/telephones etc.
  • Active
    involvement and accountability for making purchase/ refund business
    decisions within set limits e.g. Sundry loss, Potential Loss Accounts
    (PLA), customer refunds. Can approve release of deceased funds within
    predetermined limit.
  • Brand,
    product and business proposition:
  • Provide
    clear guidance to branch staff on the Barclays Retail business objectives,
    translating and prioritizing into business performance measures at branch
    level.
  • Intuitively
    understand and provide clear direction to the branch based on market
    analysis of local area consumer trends and competitor offerings.
  • Ensure
    that merchandising materials are displayed in accordance with guidelines.
  • Brief
    staff on promotional and product launches; provide regular feedback on
    sales performance.
  • Establish
    key relationships with key clients or business influencers in the local
    area, including client entertainment within budget limits set by the Area manager.
  • Technically
    support product specialists and the direct sales team in marketing of
    group schemes and other corporate products to local businesses.
  • Review
    balanced score card statistics – rotate responsibility for collecting
    statistics between team members e.g. leave, KYC results, accuracy, counter
    & sales statistics etc.
  • Offer
    feedback on the performance or service delivery of external service
    providers (such as courier service, cleaning service etc) to the area
    manager and head office sourcing, to assist them with future contracts.
Controls Management:
  • Ensure
    compliance and adherence to operations risk and rigour requirements e.g.
    Health & Safety standards, security of premises, KYC and Anti-Money
    Laundering measures.
  • Ensure
    that all staff in the branch adhere to all Barclays Information Security
    policies and procedures through regular communication to staff and spot
    checks.
  • Review
    results of snap checks and progress on action plans.
  • Conduct
    regular quality checks on all processes, focusing on transactions with
    high financial levels and operational risks of the process, including
    Branch Crisis Management, systems, reviewing control reports, etc.
  • Ensure
    that all Barclays Africa procedures are followed through regular
    communication to staff and spot checks.
  • Report
    all incidents within the branch in line with the bank’s incident reporting
    procedures
  • Responsible
    for Systems administration (user maintenance) in conjunction with the
    Branch Operations Manager.
2. People Management: 30%
  • Build
    and develop a high performing team through embedding performance
    development and coaching. Ensure that team members receive coaching and
    feedback in order to develop to achieve their maximum potential.
  • Oversee
    the End-to-End PD process
  • Recommend
    reward allocations for all branch staff, including bonus and pay
    increases.
  • Determine
    and manage Training Needs Analysis and Succession plans for all direct
    reports.
  • Responsible
    for hiring team members based on short-lists of candidates compiled by HR.
  • Responsible
    for conducting exit interviews for all employee-initiated departures from
    the bank. Provide results of exit interviews to HR for review and
    analysis.
  • Oversee
    staff attendance levels, including approval of leave. Compile monthly
    absence statistics (annual leave, sick leave, family responsibility leave,
    maternity leave, study leave etc), and submit to HR for record keeping.
  • Directly
    responsible for discipline – initiate misconduct or incapacity charges,
    follow Barclays discipline processes together with HR and an independent chairperson.
    Build the case files where required.
  • Motivate
    staff and ensure they are recognized through the Barclays Africa
    recognition schemes.
  • Create
    an empowering environment for branch staff, encouraging individual
    ownership and initiative.
  • Deliver
    powerful communications with branch colleagues to ensure they understand
    the vision and goals of the company and of your branch.  This will include running team meetings,
    morning huddles, one to one meetings and written communications
  • Create
    and maintain a succession plan for the branch
  • Create
    an empowering environment for branch staff, encouraging individual
    ownership and initiative
  • Offer
    mentoring and development opportunities for members of the branch team.
  • Provide
    cover for Branch Managers at other outlets when required.
  • Provide
    honest, direct and constructive feedback to others.
  • Deputize
    for Regional Manager if required.
  • Share
    knowledge experience and best practice with team members and other branch
    managers.
3. Customer Service: 25%
  • Accountable
    for the delivery of outstanding customer experience through service and
    sales within their branch
  • Regularly
    present in the banking hall speaking to customers and understanding their
    questions and needs
  • Monitor
    the customer satisfaction results of the branch collected through various
    methods (surveys, touchpads etc). 
    Establish targets for improvement and action plans to ensure
    customer satisfaction is continually improving.
  • Ensure
    that all branch staff own and manage customer queries and complaints by
    taking ownership and resolving in a timely manner. Act as the escalation
    point for their unresolved queries and complaints.
  • Build
    relationships with key customers, clients and businesses within the branch
    locality
  • Understand
    fully the Barclays product on offer, and makes suggestions to product
    teams around changes and enhancements to products.
  • Implements
    new product sets with assistance from specialist product managers and
    ensures all staff are fully aware and knowledgeable about product features
    and benefits
  • Steer
    customer focused behaviour in the branch by role modelling great customer
    service
  • Ensure
    that merchandising materials are displayed in accordance with guidelines
    and is useful to customers
  • Review
    and provide feedback on SLA’s with internal service providers
  • Through
    effective banking hall management ensure that customers are directed to
    the most appropriate service delivery channel to meet their need e.g.
    cashiers, drop boxes ATM’s etc.
  • Manage
    remote and manual authorizations, by assigning responsibility for authorizers,
    and personally authorizing high-value transactions, to ensure efficient
    counter service.
  • Interact
    regularly with internal service providers (e.g. Operations, KYC Helpdesk)
    to ensure fast and efficient service to customers.
  • Interview
    all customers who want to close their accounts because of poor service or
    high tariffs to determine the root cause and to attempt to retain.
4. Community: 5%
  • Be
    involved in local community events and networking opportunities (e.g.
    clubs, meetings, business associations)
  • Developing
    the external market and community profile needed to maximize the local
    marketing opportunity
  • Identify
    community initiatives to become involved in and support as part of
    Barclays community initiatives (such as Make a Difference Day, Local
    community initiative, Financial Literacy)
  • Link
    community initiatives to both business opportunities and colleague events
  • Promote
    community agenda within the branch to build pride within colleagues and
    customers
Qualifications, Skills and Experience:
  • The
    ideal Barclays candidate for the Branch Manager Job must be a graduate or
    possess relevant experience to compensate
  • A
    minimum of three years’ retail supervisory experience
  • Comprehensive
    knowledge of the full Barclays Retail product set, Local Business services
    and an overview of Corporate Business services, including Treasury.
  • Deep
    understanding of technical support systems e.g. Brains, WinFos
  • Working
    knowledge and understanding of Barclays Retail strategy, operating
    structure and interface with other functions
  • Good
    understanding of Risk and Credit policies and procedures
  • Detailed
    understanding of people policies and procedures
  • Abreast
    with latest competitor and market activity in local area
  • People
    Management skills
  • Excellent
    coaching and training skills
  • Strong
    communication and Presentation skills
  • Skills
    in Business Management/Financial Management
  • Performance
    Management skills and abilities
  • Resource
    Management skills
  • Skills
    in cultural and Change Management
  • Excellent
    planning skills
  • Good
    PC Skills
  • Decision-making
    skills
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website details below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  30th
January, 2015
For More Ugandan Jobs, Please
Visit http://www.theugandanjobline.com
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