Barclays Bank UK Jobs – Branch Manager Bugolobi
Organisation: Barclays Bank UK
Duty Station:
Kampala, Uganda
Kampala, Uganda
Reports to: Regional Manager
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Branch Manager will
primarily drive and deliver exceptional retail business performance, through
the provision of efficient business management, powerful leadership, team
development and achievement of operational rigour excellence in branches with
up to 25 staff members or branches with single customer categories.
primarily drive and deliver exceptional retail business performance, through
the provision of efficient business management, powerful leadership, team
development and achievement of operational rigour excellence in branches with
up to 25 staff members or branches with single customer categories.
Key Duties and Responsibilities:
1. Business
Management: 40%
Management: 40%
Business and Sales Management:
- Agree targets and take accountability for the overall
achievement of Retail performance objectives for the branch in terms of:
Employee Satisfaction, Customer experience, Sales growth and income
contribution, Cost performance, Risk and rigour management - Budget accountability:
- Accountable for achieving annual sales targets as
cascaded from the Area Manager. Monitoring of progress towards achieving
targets is done on a regular basis, at least monthly. - The Branch manager is also responsible for
maintaining a healthy balance sheet in the branch i.e. ensuring the assets
on the books of the branch are performing to expected standards, that low
quality assets are kept to a minimum and that the earnings contribution of
the branch is within acceptable levels. - Even though the branch manager may not be the cost
centre owner directly, the incumbent is responsible for strict cost
management in that branch i.e. reviewing all service provider quotations
before the work can proceed. In addition, the branch manager is expected
to conduct detailed analysis, on a monthly basis, of the following cost
elements: overtime approvals, equipment maintenance, sundry losses, staff
costs , stationary consumption/telephones etc. - Active involvement and accountability for making
purchase/ refund business decisions within set limits e.g. Sundry loss,
Potential Loss Accounts (PLA), customer refunds. Can approve release of
deceased funds within predetermined limit. - Brand, product and business proposition:
- Provide clear guidance to branch staff on the
Barclays Retail business objectives, translating and prioritizing into
business performance measures at branch level. - Intuitively understand and provide clear direction to
the branch based on market analysis of local area consumer trends and
competitor offerings. - Ensure that merchandising materials are displayed in
accordance with guidelines. - Brief staff on promotional and product launches;
provide regular feedback on sales performance. - Establish key relationships with key clients or
business influencers in the local area, including client entertainment
within budget limits set by the Area manager. - Technically support product specialists and the
direct sales team in marketing of group schemes and other corporate
products to local businesses. - Review balanced score card statistics – rotate
responsibility for collecting statistics between team members e.g. leave,
KYC results, accuracy, counter & sales statistics etc. - Offer feedback on the performance or service delivery
of external service providers (such as courier service, cleaning service
etc) to the area manager and head office sourcing, to assist them with
future contracts.
Controls Management:
- Ensure compliance and adherence to operations risk
and rigour requirements e.g. Health & Safety standards, security of
premises, KYC and Anti-Money Laundering measures. - Ensure that all staff in the branch adhere to all
Barclays Information Security policies and procedures through regular
communication to staff and spot checks. - Review results of snap checks and progress on action
plans. - Conduct regular quality checks on all processes,
focusing on transactions with high financial levels and operational risks
of the process, including Branch Crisis Management, systems, reviewing
control reports, etc. - Ensure that all Barclays Africa procedures are
followed through regular communication to staff and spot checks. - Report all incidents within the branch in line with
the bank’s incident reporting procedures - Responsible for Systems administration (user
maintenance) in conjunction with the Branch Operations Manager.
2. People
Management: 30%
Management: 30%
- Build and develop a high performing team through
embedding performance development and coaching. Ensure that team members
receive coaching and feedback in order to develop to achieve their maximum
potential. - Oversee the End-to-End PD process
- Recommend reward allocations for all branch staff,
including bonus and pay increases. - Determine and manage Training Needs Analysis and
Succession plans for all direct reports. - Responsible for hiring team members based on
short-lists of candidates compiled by HR. - Responsible for conducting exit interviews for all
employee-initiated departures from the bank. Provide results of exit
interviews to HR for review and analysis. - Oversee staff attendance levels, including approval
of leave. Compile monthly absence statistics (annual leave, sick leave,
family responsibility leave, maternity leave, study leave etc), and submit
to HR for record keeping. - Directly responsible for discipline – initiate
misconduct or incapacity charges, follow Barclays discipline processes
together with HR and an independent chairperson. Build the case files
where required. - Motivate staff and ensure they are recognized through
the Barclays Africa recognition schemes. - Create an empowering environment for branch staff,
encouraging individual ownership and initiative. - Deliver powerful communications with branch
colleagues to ensure they understand the vision and goals of the company
and of your branch. This will
include running team meetings, morning huddles, one to one meetings and
written communications - Create and maintain a succession plan for the branch
- Create an empowering environment for branch staff,
encouraging individual ownership and initiative - Offer mentoring and development opportunities for
members of the branch team. - Provide cover for Branch Managers at other outlets
when required. - Provide honest, direct and constructive feedback to
others. - Deputize for Regional Manager if required.
- Share knowledge experience and best practice with
team members and other branch managers.
3. Customer
Service: 25%
Service: 25%
- Accountable for the delivery of outstanding customer
experience through service and sales within their branch - Regularly present in the banking hall speaking to
customers and understanding their questions and needs - Monitor the customer satisfaction results of the
branch collected through various methods (surveys, touchpads etc). Establish targets for improvement and
action plans to ensure customer satisfaction is continually improving. - Ensure that all branch staff own and manage customer
queries and complaints by taking ownership and resolving in a timely
manner. Act as the escalation point for their unresolved queries and
complaints. - Build relationships with key customers, clients and
businesses within the branch locality - Understand fully the Barclays product on offer, and
makes suggestions to product teams around changes and enhancements to
products. - Implements new product sets with assistance from
specialist product managers and ensures all staff are fully aware and
knowledgeable about product features and benefits - Steer customer focused behaviour in the branch by
role modelling great customer service - Ensure that merchandising materials are displayed in
accordance with guidelines and is useful to customers - Review and provide feedback on SLA’s with internal service
providers - Through effective banking hall management ensure that
customers are directed to the most appropriate service delivery channel to
meet their need e.g. cashiers, drop boxes ATM’s etc. - Manage remote and manual authorizations, by assigning
responsibility for authorizers, and personally authorizing high-value
transactions, to ensure efficient counter service. - Interact regularly with internal service providers
(e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to
customers. - Interview all customers who want to close their
accounts because of poor service or high tariffs to determine the root
cause and to attempt to retain.
4. Community:
5%
5%
- Be involved in local community events and networking
opportunities (e.g. clubs, meetings, business associations) - Developing the external market and community profile
needed to maximize the local marketing opportunity - Identify community initiatives to become involved in
and support as part of Barclays community initiatives (such as Make a
Difference Day, Local community initiative, Financial Literacy) - Link community initiatives to both business
opportunities and colleague events - Promote community agenda within the branch to build
pride within colleagues and customers
Qualifications, Skills and Experience:
- The ideal Barclays candidate for the Branch Manager
Job must be a graduate or possess relevant experience to compensate - A minimum of three years’ retail supervisory
experience - Comprehensive knowledge of the full Barclays Retail
product set, Local Business services and an overview of Corporate Business
services, including Treasury. - Deep understanding of technical support systems e.g.
Brains, WinFos - Working knowledge and understanding of Barclays
Retail strategy, operating structure and interface with other functions - Good understanding of Risk and Credit policies and
procedures - Detailed understanding of people policies and
procedures - Abreast with latest competitor and market activity in
local area - People Management skills
- Excellent coaching and training skills
- Strong communication and Presentation skills
- Skills in Business Management/Financial Management
- Performance Management skills and abilities
- Resource Management skills
- Skills in cultural and Change Management
- Excellent planning skills
- Good PC Skills
- Decision-making skills
How to Apply:
If you feel challenged by any of
the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
0417122453 or email: barclays.uganda@barclays.com
Deadline: 23rd January, 2015
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