Barclays Bank UK Jobs – Branch Manager Bugolobi

Organisation: Barclays Bank UK
Duty Station: 
Kampala, Uganda
Reports to: Regional Manager
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays Branch Manager will
primarily drive and deliver exceptional retail business performance, through
the provision of efficient business management, powerful leadership, team
development and achievement of operational rigour excellence in branches with
up to 25 staff members or branches with single customer categories.
Key Duties and Responsibilities:
1. Business
Management: 40%
Business and Sales Management:
  • Agree targets and take accountability for the overall
    achievement of Retail performance objectives for the branch in terms of:
    Employee Satisfaction, Customer experience, Sales growth and income
    contribution, Cost performance, Risk and rigour management
  • Budget accountability:
  • Accountable for achieving annual sales targets as
    cascaded from the Area Manager. Monitoring of progress towards achieving
    targets is done on a regular basis, at least monthly.
  • The Branch manager is also responsible for
    maintaining a healthy balance sheet in the branch i.e. ensuring the assets
    on the books of the branch are performing to expected standards, that low
    quality assets are kept to a minimum and that the earnings contribution of
    the branch is within acceptable levels.
  • Even though the branch manager may not be the cost
    centre owner directly, the incumbent is responsible for strict cost
    management in that branch i.e. reviewing all service provider quotations
    before the work can proceed. In addition, the branch manager is expected
    to conduct detailed analysis, on a monthly basis, of the following cost
    elements: overtime approvals, equipment maintenance, sundry losses, staff
    costs , stationary consumption/telephones etc.
  • Active involvement and accountability for making
    purchase/ refund business decisions within set limits e.g. Sundry loss,
    Potential Loss Accounts (PLA), customer refunds. Can approve release of
    deceased funds within predetermined limit.
  • Brand, product and business proposition:
  • Provide clear guidance to branch staff on the
    Barclays Retail business objectives, translating and prioritizing into
    business performance measures at branch level.
  • Intuitively understand and provide clear direction to
    the branch based on market analysis of local area consumer trends and
    competitor offerings.
  • Ensure that merchandising materials are displayed in
    accordance with guidelines.
  • Brief staff on promotional and product launches;
    provide regular feedback on sales performance.
  • Establish key relationships with key clients or
    business influencers in the local area, including client entertainment
    within budget limits set by the Area manager.
  • Technically support product specialists and the
    direct sales team in marketing of group schemes and other corporate
    products to local businesses.
  • Review balanced score card statistics – rotate
    responsibility for collecting statistics between team members e.g. leave,
    KYC results, accuracy, counter & sales statistics etc.
  • Offer feedback on the performance or service delivery
    of external service providers (such as courier service, cleaning service
    etc) to the area manager and head office sourcing, to assist them with
    future contracts.
Controls Management:
  • Ensure compliance and adherence to operations risk
    and rigour requirements e.g. Health & Safety standards, security of
    premises, KYC and Anti-Money Laundering measures.
  • Ensure that all staff in the branch adhere to all
    Barclays Information Security policies and procedures through regular
    communication to staff and spot checks.
  • Review results of snap checks and progress on action
  • Conduct regular quality checks on all processes,
    focusing on transactions with high financial levels and operational risks
    of the process, including Branch Crisis Management, systems, reviewing
    control reports, etc.
  • Ensure that all Barclays Africa procedures are
    followed through regular communication to staff and spot checks.
  • Report all incidents within the branch in line with
    the bank’s incident reporting procedures
  • Responsible for Systems administration (user
    maintenance) in conjunction with the Branch Operations Manager.
2. People
Management: 30%
  • Build and develop a high performing team through
    embedding performance development and coaching. Ensure that team members
    receive coaching and feedback in order to develop to achieve their maximum
  • Oversee the End-to-End PD process
  • Recommend reward allocations for all branch staff,
    including bonus and pay increases.
  • Determine and manage Training Needs Analysis and
    Succession plans for all direct reports.
  • Responsible for hiring team members based on
    short-lists of candidates compiled by HR.
  • Responsible for conducting exit interviews for all
    employee-initiated departures from the bank. Provide results of exit
    interviews to HR for review and analysis.
  • Oversee staff attendance levels, including approval
    of leave. Compile monthly absence statistics (annual leave, sick leave,
    family responsibility leave, maternity leave, study leave etc), and submit
    to HR for record keeping.
  • Directly responsible for discipline – initiate
    misconduct or incapacity charges, follow Barclays discipline processes
    together with HR and an independent chairperson. Build the case files
    where required.
  • Motivate staff and ensure they are recognized through
    the Barclays Africa recognition schemes.
  • Create an empowering environment for branch staff,
    encouraging individual ownership and initiative.
  • Deliver powerful communications with branch
    colleagues to ensure they understand the vision and goals of the company
    and of your branch.  This will
    include running team meetings, morning huddles, one to one meetings and
    written communications
  • Create and maintain a succession plan for the branch
  • Create an empowering environment for branch staff,
    encouraging individual ownership and initiative
  • Offer mentoring and development opportunities for
    members of the branch team.
  • Provide cover for Branch Managers at other outlets
    when required.
  • Provide honest, direct and constructive feedback to
  • Deputize for Regional Manager if required.
  • Share knowledge experience and best practice with
    team members and other branch managers.
3. Customer
Service: 25%
  • Accountable for the delivery of outstanding customer
    experience through service and sales within their branch
  • Regularly present in the banking hall speaking to
    customers and understanding their questions and needs
  • Monitor the customer satisfaction results of the
    branch collected through various methods (surveys, touchpads etc).  Establish targets for improvement and
    action plans to ensure customer satisfaction is continually improving.
  • Ensure that all branch staff own and manage customer
    queries and complaints by taking ownership and resolving in a timely
    manner. Act as the escalation point for their unresolved queries and
  • Build relationships with key customers, clients and
    businesses within the branch locality
  • Understand fully the Barclays product on offer, and
    makes suggestions to product teams around changes and enhancements to
  • Implements new product sets with assistance from
    specialist product managers and ensures all staff are fully aware and
    knowledgeable about product features and benefits
  • Steer customer focused behaviour in the branch by
    role modelling great customer service
  • Ensure that merchandising materials are displayed in
    accordance with guidelines and is useful to customers
  • Review and provide feedback on SLA’s with internal service
  • Through effective banking hall management ensure that
    customers are directed to the most appropriate service delivery channel to
    meet their need e.g. cashiers, drop boxes ATM’s etc.
  • Manage remote and manual authorizations, by assigning
    responsibility for authorizers, and personally authorizing high-value
    transactions, to ensure efficient counter service.
  • Interact regularly with internal service providers
    (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to
  • Interview all customers who want to close their
    accounts because of poor service or high tariffs to determine the root
    cause and to attempt to retain.
4. Community:
  • Be involved in local community events and networking
    opportunities (e.g. clubs, meetings, business associations)
  • Developing the external market and community profile
    needed to maximize the local marketing opportunity
  • Identify community initiatives to become involved in
    and support as part of Barclays community initiatives (such as Make a
    Difference Day, Local community initiative, Financial Literacy)
  • Link community initiatives to both business
    opportunities and colleague events
  • Promote community agenda within the branch to build
    pride within colleagues and customers
Qualifications, Skills and Experience:
  • The ideal Barclays candidate for the Branch Manager
    Job must be a graduate or possess relevant experience to compensate
  • A minimum of three years’ retail supervisory
  • Comprehensive knowledge of the full Barclays Retail
    product set, Local Business services and an overview of Corporate Business
    services, including Treasury.
  • Deep understanding of technical support systems e.g.
    Brains, WinFos
  • Working knowledge and understanding of Barclays
    Retail strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit policies and
  • Detailed understanding of people policies and
  • Abreast with latest competitor and market activity in
    local area
  • People Management skills
  • Excellent coaching and training skills
  • Strong communication and Presentation skills
  • Skills in Business Management/Financial Management
  • Performance Management skills and abilities
  • Resource Management skills
  • Skills in cultural and Change Management
  • Excellent planning skills
  • Good PC Skills
  • Decision-making skills
How to Apply:
If you feel challenged by any of
the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity
employer that recruits, develops and promotes people on merit, and rewards
outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email:
Deadline:  23rd January, 2015
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