Job Title: Head of Operations
Organisation: ABC
Capital Bank Ltd
Capital Bank Ltd
Duty Station: Kampala,
Uganda
Uganda
About ABC:
ABC Capital Bank started its
journey in 1993, as a deposit taking financial institution then trading by the
name Capital Finance Corporation Limited. Licensed and supervised by Bank of
Uganda under the Financial Institutions Act 2004, Capital Finance Corporation
Limited offered a wide range of products such as savings accounts, business
accounts, fixed deposits, business loans services and remittances through
Western Union money transfer agency. ABC Capital Bank is part of ABC Group,
Kenya and has ambitious growth plans.
journey in 1993, as a deposit taking financial institution then trading by the
name Capital Finance Corporation Limited. Licensed and supervised by Bank of
Uganda under the Financial Institutions Act 2004, Capital Finance Corporation
Limited offered a wide range of products such as savings accounts, business
accounts, fixed deposits, business loans services and remittances through
Western Union money transfer agency. ABC Capital Bank is part of ABC Group,
Kenya and has ambitious growth plans.
Job Summary: The Head of
Operations will be responsible for managing the Operations Unit i.e. Branches,
Central Clearing, Central Back Office, Custodial Services and Concurrent audit
departments; to ensure compliance to the laid down policies and procedures
while delivering excellent customer service through innovation and operational
excellence. The incumbent exists to maintain close relationship between the
Bank and its corporate customers.
Operations will be responsible for managing the Operations Unit i.e. Branches,
Central Clearing, Central Back Office, Custodial Services and Concurrent audit
departments; to ensure compliance to the laid down policies and procedures
while delivering excellent customer service through innovation and operational
excellence. The incumbent exists to maintain close relationship between the
Bank and its corporate customers.
Key Duties and Responsibilities:
1. General Operations and
Administration:
Administration:
- Ensure
compliance to the laid down policies and procedures across the operational
unit. - Continuously
review and provide analysis on operational and systemic risks with a view
of mitigating the same. - Actively
monitor compliance to the laid down SLAs within the operations unit as
well as with other departments. - Monitor
all suspense and sundry accounts within the unit to ensure that they are
fully reconciled without any long outstanding items. - Manage
and make follow up on operational audit shortcomings and closure. - Oversee
and guide staff on KYC/AML guidelines. - Prepare
periodic management returns and reports to support decision making. - Ensure
branches operate within their cash holding limits and continuously review
these Insurance limits in line with business demands. - Actively
monitor and streamline operational processes to achieve operational
efficiency. - Ensure
staffing levels are satisfied and Job rotations are organized according to
the objective and capacity of the business strategies
2. Service Standards:
- Ensure
excellent customer service by continuously reviewing and maintaining
efficient and customer focused processes. - Embed
service standards in all branches and take corrective measures where
bottlenecks exist.
3. Human Resource Development:
- Intuitively
review staff performance and implement a systematic career development
process. - Analyse
staff training needs, plan training sessions and deliver training when
necessary in liaison with HR department. - Regularly
review disciplinary matters in liaison with HR Dept.
4. Compliance with regulation
and regulation: Compliance with
general banking and credit policies and procedures
and regulation: Compliance with
general banking and credit policies and procedures
5. Participate in ABC Capital
Bank Change programmes, governance and CSR
Bank Change programmes, governance and CSR
Programmes
- Participate
in ABC CSR activities - Perform
any other duties that may be assigned from time to time by management
Key Performance Indicators:
- Successful
implementation and operationalisation of new products. - Customer
satisfaction rating. - Employee
satisfaction. - Employee
retention index - Reduction
of costs within operations. - Reduction
of frauds - Good
audit ratings. - Measure
service against set standards. - At
least 3 trainings per staff annually. - Improvement
on productivity of operation department.
Qualifications, Skills and Experience:
- The
ideal applicant for the ABC Capital Bank vacancy should hold a University
Degree in a financial field from a recognized institution. Possession of
an MBA will have an added advantage. - A
minimum of five years proven experience in Service delivery and Bank
operations at a management level and should be able to demonstrate strong
leadership skills. - Passion
and commitment to quality service performance. - Excellent
organizational, planning and analytical skills.
How to Apply:
All qualified and interested candidates
should send at most a 2-paged cover lettercover letter, updated CV, copies of
your academic certificates and transcripts to: The Executive Director, ABC
Capital Bank Limited, P.O. Box 21091, Kampala, Uganda. Tel+256414245200
should send at most a 2-paged cover lettercover letter, updated CV, copies of
your academic certificates and transcripts to: The Executive Director, ABC
Capital Bank Limited, P.O. Box 21091, Kampala, Uganda. Tel+256414245200
E-mail to: [email protected]
NB: We
appreciate all applicants for showing interest in working with us, but only
shortlisted candidates will be contacted. Please clearly indicating the
position you have applied for.
appreciate all applicants for showing interest in working with us, but only
shortlisted candidates will be contacted. Please clearly indicating the
position you have applied for.
Deadline: 23rd January, 2015
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