International Organization for Migration (IOM) Jobs – Operations Clerk

Job Title: Operations
International Organization for Migration (IOM)
Duty Station: Kampala,
Job Ref: SVN 012/11/014
Reports to: Senior
Operations Assistant/ Teamleader
About IOM:
The International Organization
for Migration (IOM), established in 1951, is the leading international
intergovernmental organization dealing with migration.  Its objective is to ensure the orderly
migration of persons in need of migration assistance throughout the world.
IOM Uganda has been registered
and operational since 1988, when the field mission was established. Throughout
the past 20 years, IOM Uganda has processed movements and facilitated
information gathering and support towards refugees, internally displaced
persons, demobilized child soldiers, trafficked women and other migrants and
their specific needs, both on individual and large scale population movement.
In addition to operational matters and research, IOM has an important role in
enhancing and building national capacity in migration management.
Job Summary:  The Operations Clerk will primarily conduct
clerical and administrative tasks related to movements and support of airport
Key Duties and Responsibilities:
  • Contacts
    the migrants to ensure they are notified of their travel details
  • Arranges
    for USRAP promissory notes to be signed prior to departure.
  • Arranges
    for the transport of cases traveling to or from camps to Kampala in
    preparation for international departure: assist in preparation of travel
    documents, manifests, bus tickets, cash requests.
  • Works
    in liaison with MHD to ensure follow up medical procedures are completed
    before cases depart or return to the camps.
  • Supports
    the distribution of shoes/clothing at the Naguru guest house for
    individuals in need traveling to the US, Australia, Canada, and other
    countries as required.
  • Prepares
    luggage tags for departing refugees and migrants.
  • Assist
    in payment requests for operations department regarding procurement, bus
    transport of refugees, other daily needs for the department
  • Attend
    to migrant walk in clients, by checking on their case status in MiMOSA and
    referring them for further processing.
  • Maintain
    clear and accurate inventory system of visas and travel documents
  • Assist
    in organization of cultural orientation sessions for USCO, Canadian
    orientation abroad classes, Netherlands and Norwegian Cultural Orientation
    by calling up participants; arranging for the venue; distributing the
    transportation reimbursement; being a focal point; handling payments and
    contracts for interpreters/child minders contracted during the CO
  • Perform
    any other duties that may be assigned
Qualifications, Skills and Experience:
  • The
    Operations Clerk for the IOM Mission should possess a Diploma in Travel
    and Transport preferred.
  • At
    least three or more years’ resettlement/movement or airline experience.
  • A
    minimum of three years working experience with agencies involved in
    movements: RSC, UNHCR, airport authorities etc.
  • Strong
    communication, negotiation and problem solving skills.
  • Possess
    the ability to work efficiently under pressure.
  • Willing
    to accept flexible work schedule.
  • Required
    IOM functional competencies: effective communicator, successful
    negotiator, creative and analytical thinker, active learner, team player,
    and cross cultural facilitator.
  • Computer
    literacy skills i.e. Proficient in Microsoft Office.
  • Proficiency
    in Spoken and written English
  • Knowledge
    of Kiswahili will be considered an advantage
Personal Competencies:
1. Accountability
  • Accepts
    and gives constructive criticism
  • Follows
    all relevant procedures, processes, and policies
  • Meets
    deadline, cost, and quality requirements for outputs
  • Monitors
    own work to correct errors
  • Takes
    responsibility for meeting commitments and for any shortcomings
2. Client Orientation
  • Identifies
    the immediate and peripheral clients of own work
  • Establishes
    and maintains effective working relationships with clients
  • Identifies
    and monitors changes in the needs of clients, including donors,
    governments, and project beneficiaries
3. Continuous Learning:
  • Contributes
    to colleagues’ learning
  • Demonstrates
    interest in improving relevant skills
  • Demonstrates
    interest in acquiring skills relevant to other functional areas
  • Keeps
    abreast of developments in own professional area
4. Communication:
  • Actively
    shares relevant information
  • Clearly
    communicates, and listens to feedback on, changing priorities and
  • Writes
    clearly and effectively, adjusting wording to the intended audience
  • Listens
    effectively and communicates clearly, adapting delivery to the audience
5. Creativity and
develops new ways to resolve problems
6. Leadership and
  • Convinces
    others to share resources
  • Presents
    goals as shared interests
7. Performance Management:
  • Provides
    constructive feedback to colleagues
  • Provides
    fair, accurate, timely, and constructive staff evaluations
8. Planning and Organizing: 
  • Sets
    clear and achievable goals consistent with agreed priorities for self and
  • Identifies
    priority activities and assignments for self and others
  • Organizes
    and documents work to allow for planned and unplanned handovers
  • Identifies
    risks and makes contingency plans
9. Professionalism:
  • Masters
    subject matter related to responsibilities Identifies issues,
    opportunities, and risks central to responsibilities
  • Incorporates
    gender-related needs, perspectives, and concerns, and promotes equal
    gender participation
  • Persistent,
    calm, and polite in the face of challenges and stress
  • Treats
    all colleagues with respect and dignity
  • Works
    effectively with people from different cultures by adapting to relevant
    cultural contexts
  • Knowledgeable
    about and promotes IOM core mandate and migration solutions
10. Teamwork:
  • Actively
    contributes to an effective, collegial, and agreeable team environment
  • Contributes
    to, and follows team objectives
  • Gives
    credit where credit is due
  • Seeks
    input and feedback from others
  • Delegates
    tasks and responsibilities as appropriate
  • Actively
    supports and implements final group decisions
  • Takes
    joint responsibility for team’s work
11. Technological Awareness:
  • Learns
    about developments in available technology
  • Proactively
    identifies and advocates for cost-efficient technology solutions
  • Understands
    applicability and limitation of technology and seeks to apply it to
    appropriate work
  • Delivers
    on set objectives in hardship situations
  • Effectively
    coordinates actions with other implementing partners
  • Works
    effectively with local authorities, stakeholders, beneficiaries, and the
    broader community to advance country office or regional objectives
How to Apply:
All those interested in working
with the International Organisation for Migration (IOM) should send a cover
letter and CV with detailed relevant work experience to IOM HR department via
E-mail to clearly indicating the job reference number, SVN
Deadline: 8th December 2014.
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