Standard Bank Careers – Country Technology Support Manager

Organisation: Standard
Chartered Bank (Stanchart)
Duty Station:  Kampala, Uganda
Job ID: 462239
About Stanchart:
Standard Chartered PLC is a
British multinational banking and financial services company headquartered in
Hong Kong, China. It operates a network of over 1,700 branches and outlets
(including subsidiaries, associates and joint ventures) across more than 70
countries and employs around 87,000 people. It is a universal bank with
operations in consumer, corporate and institutional banking, and treasury
services. Despite its UK base, it does not conduct retail banking in the UK,
and around 90% of its profits come from Africa, United Kingdom, United States
and the Middle East. Standard Chartered Bank Uganda is the longest established
international bank in the country; the first branch was opened in August 1912.
We had 11 branches up to 1972 and retained only one branch during the
turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative
Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11
branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank
Uganda has 29 ATMs and over 600 staff.
Job Summary: The Country
Technology Support Manager will provide country systems support within IT
Uganda for the Standard Chartered Bank.
Key Duties and Responsibilities: 
  • Provide
    first level support for eBranch, eBBS, ATM and surrounding systems support
    for all operating Branches and Business Units.
  • Provide
    first level technical support for Datastore and CMOD
  • Develop
    returns / programs requested by users as approved.
  • Test
    all new programs / System releases and products prior to implementation.
  • Document
    all new developments (Technical & User documentation).
  • The
    job holder will plan and distribute Disaster / Contingency Plans for all
    the Bank’s Production Systems and ensure that they are tested regularly.
  • Actively
    monitor compliance to ebranch and eBBS DRP testing procedures.
  • Maintain
    and update ATMs, and MICR documentation.
  • Mentor
    and train Branch Systems Administrators regularly.
  • Develop
    Daily, Month-End and Year-end Checklists for ebranch and distribute.
  • Actively
    co-ordinate with Global Shared Service Centre Nairobi for resolution of
  • Train
    the Application Support for the provision of first hand product support.
  • To
    ensure that access to the Bank’s Applications is controlled in accordance
    with Group security standards and is appropriate to the business
  • Ensure
    that all operational system problems are resolved in a timely manner and
    in accordance with the Service Level Agreements
  • Ensure
    that all work carried out is in accordance with Group standards and GIS
  • Assess
    the Business Unit requirements and recommend the appropriate enhancements
  • Recommend
    and install add-on software within agreed deadlines and in accordance to
  • Update,
    maintain and document access rights and user profiles to all the Bank’s
  • Actively
    coordinate with issue resolution between Spoke and Hub
Qualifications, Skills and Experience: 
  • The
    applicant should preferably hold a recognised qualification in the Information
    Technology field
  • A
    minimum of three or more years’ experience of the IT industry, including
    knowledge of Linux and Database Administration
  • Detailed
    knowledge of hardware and software including Windows 7 and Windows Server
  • Good
    knowledge and understanding of eBBS, IDS, Sparrow and BWAC and eBranch
  • Excellent
    inter-personal skills and decision making ability
  • Good
    communications and vendor management skills
  • Good
    understanding of the banking business
Standard Chartered is committed to diversity and inclusion. We believe that a
work environment which embraces diversity will enable us to get the best out of
the broadest spectrum of people to sustain strong business performance and
competitive advantage. By building an inclusive culture, each employee can
develop a sense of belonging, and have the opportunity to maximise their
personal potential.
How to Apply:
If interested in working with
Standard Chartered Bank in the above portfolio, Please send us visit Web link
below and review requirements and thereafter express your interest by Clicking
Apply Now.
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