The Ugandan Jobline

• On an annual basis, agree targets with the Head of
  Products.
• Actively monitor personal performance on monthly
  basis and provide feedback to the Head of products on progress made.
• Manage customer attrition on both asset and liabilities
  side
• Manage customer retention of top performing asset and
  liabilities customers
• Oversee customer on-boarding process
• Boost customer recruitment on alternate channels like
  Internet & Mobile banking, Debit and Credit Cards
• Ensure activation of inactive accounts.
• Identify cross-selling opportunities for the sales
  team.
• Provide necessary information and statistics
  pertaining to retention activities.
• Build and grow a team approach by actively building
  strong working relationships with the personal bankers, sales team, Branch
  managers, Regional Manager/s, Head of SME, Head of Affluent, Heads and
  Relationship Managers in retail & Commercial and branches in the
  country.
• Proactively sell the retention value proposition to
  new and existing customers. Customer types include Retail, Corporate, SME,
  Government agencies, NGO’s. The customer interface is normally with the
  Finance Director or Head of Human Resources.
• Ensure that all calls are conducted as required and
  submit call reports after each event detailing the outcome of the calls.
• Actively coordinate the sales activity by ensuring
  new loans and top up leads are passed to the sales team for sales activities.

• Ensure that queries received from the customer are
  dealt with efficiently and that all queries and complaints are logged and
  to the Retail Service Head.
• Maintain a visible and active presence in the local
  market to establish new relationships and to support existing
  relationships.

• Collect all documentation from the customers. Ensure
  that documentation is complete prior to submission to operations for
  processing.
• When required, interface with customers.

• The Barclays Bank Retention Officers must have
  completed A level or equivalent with good pass in Mathematics and English.
  Possession of a
  Bachelor’s Degree in sales or marketing is preferred
• A minimum of two or more years’ experience in a sales
  or key account relationship management role at a business level
• Some experience in banking is preferred
• Detailed
  working knowledge of all Barclays product that are on offer including
  pricing Knowledge.
• Skills
  in relationship building and networking
• Good
  problem solving and analytical skills
• Time
  management
• Excellent
  presentation skills
• Skills
  and ability to influence and negotiation
• Excellent
  communication skills (verbal and written)
• Computer
  literacy skills i.e. Microsoft Office
• Detailed
  working knowledge of policies and procedures
• Basic
  legal and credit skills.
• Thorough
  understanding of the financial services industry.
• Proven
  sales track record in financial services industry.
• Thorough
  understanding of Barclays Bank’s segmentation framework and value
  propositions.
• Good
  understanding how large corporates and government departments operate is
  preffred
• Good
  network in the business community

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