IT Career Jobs – Technical Support Specialist at FreeBalance

Duty Station: Kampala,
About US:
FreeBalance is making a
difference in the world. Software solutions from FreeBalance help governments
around the world achieve new levels of accountability and transparency to
accelerate country growth.  We’re looking
for people who want to drive the bus, not ride the bus. We’re looking for
strategic thinkers and overachievers who absorb customer problems and articulate
thoughtful creative solutions. And, FreeBalance is growing in the exciting
Government Resource Planning (GRP) market. 
Apply your skills on the world stage and do well by doing good.  FreeBalance helps governments around the
world leverage robust Government Resource Planning (GRP) technology to
accelerate country growth. FreeBalance software solutions for public financial
and human resource management support reform and modernization to improve
governance, transparency and accountability. Good governance is required to
improve development results.
Job Summary: The Technical
Support Specialist will significantly contribute to our on-going success by
delivering quality and timely technical services during the implementation of
our products to our customers for all project deployments. Drawing upon your
product/database/solutions expertise, you will also support the Operations and
Sales teams by providing proposal support, and serve as a subject matter expert
for technical analysis and specification efforts.
Key Duties and Responsibilities: 
  • Keenly
    analyze business requirements and develop technical requirement
  • Learn
    and understand clients’ current technical environment and recommend
    possible modifications to ensure optimum integration with FreeBalance’s
  • Act
    as primary technical contact for the client during deployment and
  • Complete
    technical product installations and upgrades, including database and
    software installs and system tuning
  • Collaboratively
    develop and deliver technical training to clients
  • Offer
    technical input to proposals
  • Provide
    feedback to Sales, Product Management and Development on technical issues
    and future product requirements based on interaction with clients
  • Develop
    new or modify existing custom solutions, including forms and reports
  • Perform
    any other duties as required
Qualifications, Skills and Experience: 
  • The
    candidate should hold a University degree in Computer, Systems Engineering
    or Software Programming
  • Working
    knowledge of enterprise hardware systems, networks, application software
    and database systems
  • Possess
    the ability to write ANSI SQL scripts with solid understanding of
    relational database such as Oracle 11G and MS SQL 2005
  • Intermediate
    skills with J2EE Application and Web Servers such as Tomcat/Apache
  • Knowledgeable
    in Windows and Linux operating systems
  • Intermediate
    skill level of SQL Scripts and reports/form development using one or more
    of the following tools: Crystal Reports, Visual Basic and/or Jasper Soft
  • Excellent
    client management and organizational skills
  • Outstanding
    written and verbal communication skills in English
  • Ability
    to travel internationally as required
How to Apply: 
All candidates are encouraged
to Apply Online by visiting the web link below.
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