Human Resource Manager Job Vacancy – Techno Brain (U) Ltd

Organization: Techno
Brain (U) Ltd
Duty Station: Kampala,
Uganda
About US:
Techno Brain is an integrated
solutions provider with presence in more than 20 countries across the globe. As
one of the leading solutions providers in Africa, Techno brain believes in
empowering lives; In using technology to bridge the socio-economic gap by
providing ICT solutions that automate governments, activate companies and empower
NGOs. Currently, the company has a portfolio of more than 70 solutions along 13
industry vectors.
Since its foundation in 1997,
Techno brain believes that the strength of its brand is measured by the
strength of its people. Thus, as a company we are continuously investing in our
people to not only build their capabilities but to engage and motivate them to
be the best.
Job Summary: The HR
Administration Manager is a senior practitioner that operates on the front line
of the Human Resource department delivering HR services and administration. The
incumbent will manage the implementation of core HR processes to ensure overall
employee satisfaction and productivity, enhance employee experience and promote
company citizenship in order to deliver strategic and operational business
excellence.
Key Duties and Responsibilities: 
The role holder works within
the Global HR team to provide high-level service and guidance on Policy
management and administration while ensuring that all Group HR programmes are
adapted effectively within BPO. Work requirements and tasks will be guided by
the HR department’s Standard Operating Procedures (SOP) Manual which is
reviewed periodically but will fall broadly in the following Key Responsibility
Areas (KRASs):
1. HR Administration:
  • Manage
    HR Documentation, staff filing and streamlining documentation needed for
    BPO’s key HR administration areas in the employee lifecycle, from
    Onboarding to Staff Exits.
  • Ensure
    the development, management and revision of all HR templates in the
    business in partnership with the Global HR team.
  • Responsible
    for training employees on how to utilize templates and documentation in
    the right manner.
  • Administration
    of on-boarding checklists and tracker to ensure all steps have been
    followed.
  • Processing
    Payroll
  • End
    to end fast-paced recruitment of necessary talent
2. Policy & Case
Management:
  • The
    HR Manager will serve as a policy expert who will be involved in
    researching for adequate answers to queries around employee issues with
    speed and most importantly, explaining the practical administration of
    such policy to specific issues and client scenarios.
  • Establishing
    ‘learning’ forums and monthly meetings between HR and the business in
    order to improve clarity on policy, HR expectations and exchange best practice
    solutions.
  • Case
    management and closure of all employee issues per SLA, while delivering
    speedy friendly service.
3. Programme Management &
Training:
In charge of
preparing the Budgeted 90 Day Training Plan for each quarter with the Head of
HR and BPO team while providing analysis and debriefs on successes, challenges
and lessons of projects.
Qualifications, Skills and Experience: 
  • The
    ideal candidate should have  a good
    understanding of HR practices and principles preferably in BPO/Call centre
    setup
  • The
    right hire for this position has a passion for serving internal customers
    (employees), has a strong work ethic, and is able to manage multiple
    workflows and projects simultaneously given the fast-paced environment at
    BPO.
  • Excellent
    written and verbal communication skills across different cultures.
  • Good
    working knowledge of Microsoft Office and SAP; technologically competent.
  • High
    energy and enthusiasm level; willingness to do whatever is necessary to
    get the job done.
  • Work
    experience in fast-growth environment.
  • and
    resilient and good work ethic
How to Apply: 
All suitably qualified and
interested applicants should submit their updated CVs to:
hr.ug@technobrainltd.com.
Deadline: 15th December, 2014 by 5pm

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