Job Title: Call Center Executive
Organisation: SunnyMoney
Duty Station: Kampala,
Uganda
Uganda
Reports to: Call Center
Coordinator
Coordinator
About SunnyMoney:
SunnyMoney is a fast-growing social enterprise operated by SolarAid that
aims to enable the world’s poorest people to have access to clean, renewable
power. The mission is to eradicate the use of kerosene for lighting in Africa
by the end of this decade.
aims to enable the world’s poorest people to have access to clean, renewable
power. The mission is to eradicate the use of kerosene for lighting in Africa
by the end of this decade.
Job Summary: The Call Center
Executive will quickly respond to customers in a positive and efficient manner
hence helping to eradicate the use of kerosene as a source of lighting in
Africa in the next decade and we do it by selling solar lights to different
part of the Country at an affordable price through the schools campaign.
Executive will quickly respond to customers in a positive and efficient manner
hence helping to eradicate the use of kerosene as a source of lighting in
Africa in the next decade and we do it by selling solar lights to different
part of the Country at an affordable price through the schools campaign.
Key Duties and
Responsibilities:
Responsibilities:
- Achieves prescribed customer contact
quality standards - Offers timely information or solutions to
queries that are raised by customers - Records customer queries accurately
- Escalates customer queries that cannot be
resolved on 1st contact in line with the approved process - Adheres to assigned roster/schedule
including availability and allowed breaks - Complies with Service Level Standards and
individual targets relating to contact management - Actively monitors own performance against
standards and address shortfalls - Achieve and exceed agreed personal goals
and targets so that the centre and company business and development
objectives are met. - Define and manage own personal development
plan in order to safeguard current and future personal well-being and
effectiveness
Qualifications, Skills and
Experience:
Experience:
- The Call Center Executive should hold a
Bachelor’s degree - At least one year customer
service/experience training. - Strong customer focus
- Excellent analytical and problem solving
skills - Excellent interpersonal skills
- Keyboarding/typing and computer skills
- Possess the ability to multitask in a
fast-paced environment - Sets high personal standards and is goal
oriented - Excellent communications skills, both oral
and written - Enthusiastic, upbeat personality; mature,
professional demeanor - Flexibility and ability to handle stress
- Ability to use CRM to update customer
information - Possess the ability to analyze, interpret
and report statistical information - Exhibit passion for customers and the
customer experience - Ability to operate in a performance driven
organization - Fluency in English at business level
- Comfortable with use of internet, e-mail,
and use of headset - Pleasant telephone voice and manner
How to Apply:
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