Fresher Barclays Bank UK Customer Service Jobs – Personal Banker Jinja

Organisation: Barclays
Bank UK
Duty Station: Jinja, Uganda
Reports to: Branch
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Personal Banker will deliver exceptional sales performance by identifying and
meeting customer needs through selling & cross-selling of all Barclays
Africa Retail products & services.
Key Duties and Responsibilities:                                                                            
1. Sales to Retail Banking
Customers: 50%
  • Actively
    participate in specific product campaigns by ensuring that the products
    are explained to customers.
  • Agree,
    meet and exceed targets for specific sales campaigns.
  • Maintain
    own sales performance statistics for management information usage.
  • Own
    and manage personal product & channel sales targets to contribute
    towards the outlet sales objectives.
  • Refer
    to the appropriate area of delivery for specialist product help or advice
    (e.g. Schemes or Home Loans) when uncertain about the product delivery or
    application process. Respond directly to the customer.
  • Build
    effective relationships with branch staff to ensure that non-sales staff
    refer customers to the Personal Banker when they identify a particular
    product or service need.
  • In
    integrated branches, build effective relationships with Customer Advisors
    to ensure that they refer standard customers who become eligible for
    Prestige products and services.
  • Responsible
    for complete account opening documentation together with customers and
    submit to the Branch Manager for review before submitting to operations
    for processing.
  • Call
    customers when their accounts have been opened, generate welcome pack
    letters and send to customers.
  • When
    selling loans to Retail prestige customers, complete the financial
    analysis and statement review on customer accounts. Where customers do not
    meet the minimum criteria, advise the customer, verbally or in writing as
    the customer requires. Report such denials to the Branch Manager on a
    daily basis.
2. Operational Rigour and
Compliance with KYC Requirements: 20%
  • Ensure
    accuracy of each new account application, loan document, Barclaycard
    application and bank account mandate change. Personal Bankers are held
    personally accountable for accuracy and quality of these and supporting
    documents that they complete and submit.
  • Achieve
    operational rigour excellence in all aspects of procedures and processes
    personally undertaken to ensure green audit.
  • Follow
    the Retail end to end account opening ensuring new accounts are authorized
    and KYC compliant. Escalate any items that exceed the agreed service level
    time lines or where there are unresolved KYC requirements, to the Branch
  • Comply
    with all general Barclays operational risk & rigour requirements e.g.
    KYC and anti-money laundering regulations.
  • Occasionally,
    assist the Branch Manager to open and close cashier tills at the beginning
    and end of each day.
  • Carry
    out snap checks as allocated by the Branch Manager.
3. Provision of Customer
Service: 15%
  • Own
    customer queries and complaints around account opening, loans and card
    applications and resolve in a timely manner. Escalate any unresolved
    queries, or queries not resolved in a short period of time to the Prestige
    Branch Manager.
  • Build
    relationships with internal service providers (Operations and KYC
    Helpdesk) to ensure a quick turnaround time of escalated queries and
  • Guide
    customers to the appropriate delivery channel to meet their needs e.g.
    cashiers, drop boxes, ATM etc.
  • Advise
    customers as soon as cheque books, cards and other account items are ready
    for collection. Follow up with customers that have not collected the items
    within a reasonable time.
  • Advise
    customers as soon as new loans are approved and encourage draw-downs on
    the new loans.
  • When
    the branch is busy walk the queues- resolve quick inquires and direct
    customers to the correct counters.
  • Restocks
    merchandising materials (pamphlets, forms) in the Prestige Branch and
    advise the Branch Manager if supplies are running low.
3. Branch Support: 10%
  • Work
    in liaison with the Branch Manager/BOM, open and close Cashier tills at
    the beginning and end of each day.
  • Authorise
    cashier transactions above their teller limits when called upon.
  • Serve
    as the cash custodian for the Branch. This involves checking cashier cash
    levels throughout the day, restocking cashiers or repatriating excess
    funds, and reordering cash from the external provider based on daily
    limits as set out.
4. Community: 5%
  • Identify
    and participant in community initiatives to support as part of Barclays
    community initiatives (such as Make a Difference Day, Local community
    initiative, Financial Literacy)
  • Significantly
    contribute ideas to support the community initiatives agenda in the
Qualifications, Skills and Experience:
  • The
    ideal candidate for the Barclays Bank Personal Banker Jobs should hold a
    Good University degree or diploma or relevant experience in a front-line
    banking sales/marketing/service environment
  • Competitor
    product sales experience is an added advantage
  • The
    applicant should have comprehensive knowledge of the Bank’s products,
    services and policies including standard tariffs.
  • Possess
    a good understanding of overall Retail goals & objectives, including
    the branch’s objectives growth of sales, cost control and income
  • Thorough
    knowledge and understanding of the sales process
  • A
    working knowledge of the procedure manuals
  • A
    thorough knowledge of the bank’s internal departments, systems &
    procedures as well as risk & rigour requirements
  • A
    good working knowledge and understanding of relevant legislation e.g. KYC,
    Anti-Money laundering, banking code, service standards, health &
    safety standards etc
  • Excellent
    planning & organization skills
  • Excellent
    communication skills, both verbal and written
  • Good
    questioning skills
  • Good
    PC skills
  • Good
    numeracy & analytical skills
  • Good
    selling/influencing skills
  • Presentation
  • Influencing
    & negotiation skills training
  • Prior
    credit training
  • Good
    networking skills
  • Listening
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email:
Deadline:  5th
January, 2015

For More Ugandan Jobs, Please Visit
or find us on our facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *