Exams Officer Jobs – NFT Consult

Job Title:  Exams Officer
Organisation: NFT
Consult
Duty Station: Kampala,
Uganda
About NFT:
NFT Consult is a professional
human resources firm which would like to recruit for its valuable client. NFT
Human Resource Solutions are customer tailored per industry requirements and
are geared towards increased cost savings, process improvement leading to
improved efficiency and effectiveness yet simultaneously strengthening quality
and control of resources.
Job Summary: The Exams Officer will be responsible
for the day to day delivery of exams; keen sense of business development and
ensuring officer meets or exceeds customer, exams body and clients’ standards
and expectations. In general, the job holder will be expected to follow
predefined processes and procedures and work relatively independently under the
supervision of the Exams manager. The role is likely to provide support from
their own expertise to other exams officers with different responsibilities. It
may directly line manage one or more exams assistants and would certainly be
expected to manage the performance of the venue staff where required.
Key Duties and Responsibilities: 
1. Exams
Delivery:
a. Processing exams papers
  • Understand the importance of keeping exams materials
    secure before, during and after the exam day and of the following systems
    which protect self and the colleagues from unfair accusations of
    malpractice.
  • Understand different exams bodies may have different
    requirements.
  • Able to implement and assure these for a specific
    area.
  • Understands the general principles of secure
    unpacking, packing counting, logging and shredding of materials.
  • Able to do these and monitor/ assure performance of
    assistants.
  • Able to use different stock management processes to
    ensure secure materials and equipment can be tracked internally and
    externally.
b. Business Development:  The Exams Officer should have strong
demonstrable sales and marketing experience, relationship management skills and
have business acumen.
2.
Contribution to general effective management of Exams Business
a. Managing individuals or teams:
  • Post will require exams officer be able to set clear
    goals for individuals and monitor performance against goals and job
    standards using the Client performance management process, can produce a
    job plan, include writing effective deliverables, can write comprehensive
    performance evaluation for individual as per Client standards.
  • Ensure that work is allocated amongst team members
    fairly and efficiently. Is able to motivate individuals/ the team,
    particularly those whose roles include routine tasks by setting them small
    projects as part of their performance deliverables or arranging for job
    rotations.
  • Able to identify poor performance issues and address
    with support and guidance from manager.
  • Recruiting and selecting venue staff including
    examiners, markers, invigilators etc. Ensuring a sufficient number of
    effectively trained staff is available for each test day administration.
    Understands basic recruitment and selection procedures and able to apply
    them to venue staff recruitment process with manager guidance.
  • Understand and be able to implement the particular
    training and monitoring needs of venue staff as and when required.
b. Contribute to effective, compliant financial
processes and accurate financial information
  • Prepare reconciliations for specific areas for
    checking by the Exams Manager.
  • Understand basic ‘purchase to pay’ and ‘sales
    process’ including vendor or business partner creation, raise goods
    receipts, approve PO’s and sales orders on time and understand the wider
    importance of this. Understand how to process invoices and credit notes.
  • Plan/forecast/monitor/manage simple budgets.
  • Technically support the preparation of cash flow
    forecast and accruals by providing relevant information for their
    particular area of responsibility.
  • Preparing and/ or checking
    examiner/marker/invigilator payment. Understands the principles of good
    financial practice are this area.
c. Effective customer communication (including
candidates and exams boards)
  • Handling enquires & complaints, including how to
    say no effectively ie without upsetting the customer and when to escalate
    complaints.
  • Handling difficult customers, collecting and acting
    on customer feedback.
  • Handling stressed candidates and challenging them
    effectively where necessary.
  • Understand the exams process and being able to
    communicate clearly to customers
d. Exams delivery planning and management.
  • Negotiating and booking of venues which meet agreed
    standards and can demonstrate value for money criteria used in selection.
  • Understands that where exam bodies are paying venue
    costs they need to be consulted on and agreed.
  • Understand the Client procurement policies and
    guidelines.
Qualifications, Skills and Experience: 
  • The
    ideal candidate should hold a relevant University degree qualification
  • Basic
    financial knowledge
  • Demonstrable
    relevant experience
  • Sales & marketing skills
  • Good relationship building skills
  • Communication skills
  • Time
    Management skills
  • Stress
    management skills
  • IT
    skills
  • Highly proactive and demonstrable ability to work
    with minimum supervision
  • Excellent analytical and problem solving skills
  • Computer skills
  • Excellent organisational and time management skills
    with the ability to prioritise and juggle tasks
  • Great customer service skills.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.

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