Customer Service Officer / Assistant Underwriter Jobs – CIC Insurance Group Ltd

Organisation: CIC
Insurance Group Ltd
Duty Station: Kampala,
About CIC:
CIC Africa (Uganda) Limited
(“the Company”) was incorporated on 22nd August, 2014 as a joint
venture CIC Insurance Group Ltd of Kenya, and the cooperative movement of
Uganda. The Company was incorporated to carry on all kinds of insurance
business and all kinds of guarantee and indemnity business.
Job Summary: The
Assistant Underwriter/Customer Service Officer will offer basic underwriting of
risks according to client’s applications and to attend to customers in the
Key Duties and Responsibilities: 
  • Quickly
    resolve and attend to enquiries from Customers either direct or through
    Brokers and Agents
  • Receive
    proposal forms and ensure they are correctly completed before keying the
  • Intuitively
    analyse the risk being proposed
  • Decide
    whether to accept the full risk, proportion of risk or decline so they are
    within acceptable standards and guidelines
  • Regularly
    determine the rates, premium, conditions, exceptions and exclusions based
    on the Customer requirements
  • Enter
    data and generate a quotation
  • Debit
    and post the business
  • The
    jobholder will also issue cover notes
  • Ensure
    that policy documents, renewal notices and endorsements and filed with
    their copies
  • Issue
    motor certificates and receipts
  • Expeditiously
    follow up on renewal and endorsement queries
  • Prepare
    requisitions for refund of payments
  • Sensitise
    Customers on new products, policies, processes and terms and to cross sell
    to existing customers
  • Ensure
    all documents are correctly filed in Registry
  • Follow
    up on valuation reports
Qualifications, Skills and Experience: 
  • The
    Assistant Underwriter/Customer Service Officer should hold a Degree in a
    Business related field. Insurance or Actuarial Training will be an added
  • Professional
    Qualifications: Progress in ACII or IIK Diploma.
  • A
    minimum of three or more years’ experience in underwriting or Customer
    Service in Insurance industry.
  • Computer
    literacy skills
  • Excellent
    communication and analytical skills.
  • Excellent
    listening and customer care skills
  • Excellent
    interpersonal skills
  • Good
    knowledge of English and Kiswahili (Both written and spoken)
How to Apply: 
All candidates who possess the
necessary professional and academic qualifications are encouraged to send an
updated resume to the address below indicating “Ref: Application for Assistant Underwriter / Customer Service Officer” in the subject of your email the job title.
Send to: The Group Human
Resources Manager, CIC Insurance Group Ltd via E-mail to:
Deadline: 5th December, 2014.
Please note only short listed candidate will be contacted. If you do not hear
from us by 31st December, 2014 consider your application unsuccessful.
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