Barclays Bank UK Jobs – Head of Card and Cash Operations

Organisation: Barclays
Bank UK
Duty Station:  Kampala, Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and
clients worldwide.  With over 300 years
of history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local
companies, financial institutions and multinationals in non-UK markets. We
support the success and growth of our clients by providing lending, risk
management, cash and liquidity management, trade finance, and asset and sales
financing.
Job Summary: The
Barclays Head of Card and Cash Operations will oversee the Operations of the
section and ensure adherence to Governance and policy (Central Cash, ATM
Operations, Courier Centre.
Key Duties and Responsibilities: 
1. Business Management: 75 %
  • Monitor
    the performance of the Section and ensure proper Adherence to Policies and
    Procedures.
  • Oversee
    the management and control environment of the ATM Operations function,
    Central Cash, Courier Centre and ensure they are run as per business
    requirement.  This role entails
    ensuring proactive reconciliations of all off site ATM GL accounts, Visa
    /Master Card /Credit Card/Cash send GL accounts, Central Cash GL accounts
    and daily controls in place are effective.
  • Act
    as the change initiative lead for all the initiatives ATM Operations,
    Central Cash and the Courier centre function and ensure proactive follow
    up of the readiness check list to determine readiness for go live.
  • Technically
    support the section in ensuring that all escalations are managed E2E as
    per the escalation matrix requirement.
  • Action
    MI from the different sections and use it as a strong basis for decision
    making.
  • Follow
    through the teams’ training needs and work closely with the HR L&D
    team to ensure this is programmed and training undertaken.
  • Actively
    participate in the consistency check for the teams and effectively manage
    out C &D performers.
  • Carryout
    surprise checks on the teams to ensure conformance to policy.
  • Intuitively
    review and regularly update the process manuals to ensure they remain
    relevant and effective. 
  • Ensure
    that there are regular control checks on the section and findings followed
    through until closure.
2. Customer Service: 20 % Adherence to customer service standards for
all the teams and developing strategies that intensively improve service.
3. People Management: 5%
  • Manage
    team performance.
  • Manage
    EOS participation.
  • Drive
    cost cutting initiatives
  • Expeditiously
    follow through the team’s training needs and work closely with the HR
    L&D team to ensure this is programmed.
  • Manage
    and develop talent within the team.
  • Leave
    management
Qualifications, Skills and Experience: 
  • The
    applicants should possess a first degree or compensation experience.                           
  • Three
    or more years’ experience in a cash management environment.    
  • Two
    or more years’ experience in managing a similar size team is preferred
  • Management
    of cash operations skills is an added advantage
  • End
    to End knowledge of the banking cycle and central cash controls.
  • Strong
    knowledge and understanding of the card processes both debit and credit
    card
  • Strong
    understanding of the VISA and Master Card Operations
  • Strong
    understanding of the National Net Settlement service operations
    Strong understanding of the Cash Send and ATM operations.
  • Strong
    understanding of the mail room operations.
  • Excellent
    planning and organization skills
  • Excellent
    communication and questioning skills.
  • Good
    system support skills.
  • Excellent
    analytical skills
  • Past
    Recruitment Skills.
  • KYC
    /STM and AML.
  • Fraud
    Prevention.
  • Central
    Cash Systems.
  • Product
    Training.
  • Very
    high understanding of the market dynamics
  • High
    level of accuracy and attention to detail.
  • Training
    / coaching skills.
  • Skills
    in People Development
  • Service
    Excellence and listening skills.
  • High
    ability to Drive for results
  • Performance
    Development
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: barclays.uganda@barclays.com
Deadline:  17th
December, 2014

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