United Nations MINUSCA Careers – Information Systems Assistant

Organization: United
Nations Multidimensional Integrated Stabilization Mission in the Central
African Republic (MINUSCA)
Duty Station: Entebbe,
Uganda
Grade: FS5
Job Opening Number:
14-IST-MINUSCA-38831-F-ENTEBBE (M)
Report to: MONUSCO chief
CITS
About MINUSCA:
The Security Council
established the United Nations Multidimensional Integrated Stabilization
Mission in the Central African Republic (MINUSCA) by its resolution 2149 (2104)
of 10 April 2014 and requested the Secretary-General to subsume BINUCA in the
new mission as of the date of the adoption of that resolution.  It further requested the Secretary-General to
ensure a seamless transition from BINUCA to MINUSCA.
Acting under Chapter VII of the
Charter of the United Nations, the Security Council authorized MINUSCA to take
all necessary means to carry out its mandate, within its capabilities and its
areas of deployment.
Key Duties and Responsibilities: 
Within limits of delegated
authority, the Information System Assistant FS-5 will carry out for the following
duties: 
1. Applications Support:
  • Supports
    with, and may lead a team in the planning, specification, design,
    development, implementation and support of computer application systems
    and programs using UN established standards for IS technologies, programming
    languages and tools;
  • Serves
    as focal point for coordination, monitoring and expedition of computer
    application systems development projects, involving extensive liaison with
    diverse organizational units to initiate requests; prepares standard terms
    of reference; processes and follows-up on administrative actions and
    resolves issues related to project implementation, e.g. organization of
    and participation in training, procurement of equipment and services, etc.
  • Maintains
    functional specifications for computer application systems, programs and
    procedures; performs ongoing reviews with users and developers; liaises
    with users to define and specify requirements; assists with version
    management, data recovery and deployment to users’ offices;
  • Plans,
    implements and maintains security controls for various applications;
    verifies the effectiveness of security controls in place; maintains
    accurate access control lists including rights and privileges;
  • Offers
    technical support for Data Recovery/Business Continuity software
    applications and systems;
  • Prepares
    technical and user documentation for deployed computer application
    systems, training materials and conducts technical presentations; drafts
    correspondence and communications, including work plan revisions, as well
    as unit contributions for a variety of periodic reports;
  • Stays
    abreast of developments in the field; performs benchmarking and proposes
    new acquisitions;
  • Provides
    guidance to new/junior staff;
2. Server/Data Center
Administration:
  • Provides
    full range of technical assistance and team supervision in the area of
    server operations and administration; distributes work assignments to
    members of the team and monitors progress; provides guidance and training
    to new/junior staff;
  • Manages
    the installation, configuration, testing and deployment of server systems
    hardware and software, to include Local Area Network infrastructure,
    Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes,
    Citrix, Database systems, Web Development software, Firewall systems,
    Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and
    various security software;
  • Manages
    the administration, operation, technical support, and monitoring of server
    systems; undertakes complex trouble shooting of server systems;
  • Works
    closely with other Units within the Service and other logistics support
    elements of the mission to maintain optimal 24/7 operations for the server
    systems operations;
  • Provides
    input to identify the need for new systems or re-engineering of the existing
    systems;
  • Quickly
    responds to requests from user offices and assists in
    deploying/configuring systems so as to conform to infrastructure
    standards; implements Disaster Recovery/Business Continuity (DR/BC) and
    backup services following standard procedures;
  • Participates
    in the security incident response activities; assists in the planning,
    implementing, operating and maintaining security controls; performs
    regular vulnerability assessments of production systems to identify
    weaknesses as well as to determine the need for updating systems with
    fixes and patches;
  • Drafts
    documentation and reports;
3. Network Administration:
  • Analyses,
    plans, designs and supervise the implementation of network projects in
    accordance with Mission requirements and applicable UN policies and
    standards;
  • Intuitively
    reviews network configuration ensuring maximum efficiency and optimal
    usage of resources;
  • Actively
    participates in the management of network backup and security enforcement
    policies
  • Assists
    with and may supervise the work of personnel and/or contractors assigned
    to the Network Administration Unit;
  • Ensures
    the integrity of the various internet work connections within the missions
    Intra- and Extranets;
  • Supports
    with the implementation of new and emerging technologies for voice, video,
    and data integration;
  • Supports
    the design, implementation and maintenance of Data Security projects with
    emphasis in network security, monitoring, resourcing, and other UN
    standard technologies;
  • Maintains
    properly administered access control lists including rights and
    privileges;
  • Actively
    participates in the security incident response activities;
  • Participates
    in planning, implementing, operating and maintaining security controls;
  • Performs
    regular vulnerability assessments of production systems to identify
    weaknesses and determine the need for security updates and fixes;
  • Participates
    in, and may supervise, major network implementations;
  • Drafts
    documentation and reports;
4. IT Service Support:
  • Supervises
    a team of service coordination staff;
  • Streamlines
    the receipt and logging of service requests in the automated request
    management system; creates and assigns work orders in accordance with
    established procedure; distributes work assignments and monitors progress;
  • Supervises
    tasks related to scheduled service requests, including equipment
    replacement, equipment installation/de-installation, software
    installation, LAN connection, returns to stock, site surveys, etc;
  • Provides
    basic training to end-users on the use of standard systems and
    applications;
  • Drafts
    end-user and/or technical documentation;
  • Logs
    all actions in the automated tracking system, including site survey
    information, steps taken to resolve problem or to complete task, problems
    encountered, current status, escalation status, etc;
  • Acts
    as problem escalation point for technical staff at lower levels; escalates
    problems/tasks to the appropriate parties in accordance with established
    procedure;
  • Actively
    monitors problems to resolution; detects problem patterns and recommends
    solutions;
  • Performs
    quality assurance procedures to ensure client satisfaction;
  • Keeps
    abreast of developments in information systems and technology in order to
    make recommendations to supervisors;
  • Provides
    training to junior technical staff; occasionally supervises a team of
    technical staff for special projects;
  • Offers
    guidance to clients regarding Communications & Information Technology
    Section (ICTS) standards and workflow processes;
5. ICT Security/DRBC:
  • Acts
    as the focal point for Disaster Recovery and Business Continuity plan
    implemented by the mission;
  • Supports
    with the coordination of the implementation and testing of DRBC plans, and
    supervises teams related to DRBC management;
  • Supervises
    the design, installation, operation and maintenance of a multi-user
    information security systems including firewalls, malware
    detection/prevention systems, intrusion detection/prevention, network
    access controls, proxy servers, VPN, encryption, URL and content filtering
    systems in accordance with organizational technology security standards;
  • Supports
    other ICTS groups with the determination of security requirements and
    integration of these requirements in system design and operations;
  • Formulates
    and maintains security procedures, including user identification and
    access control processes to specific ICTS resources and data;
  • Acts
    upon all security incidents and violations, including reporting them
    immediately to the ICTS Security Coordinator; participates in incidents
    management activities;
  • Performs
    regular security assessments of production ICTS resources to identify
    potential weaknesses that could be exploited; performs risk analysis and
    formulate risk treatment plans;
  • Determines
    the need for updating ICTS systems with fixes and patches;
  • Performs
    other related duties as required.
6. Other duties and
responsibilities common to the specialties above include, but are not limited
to:
  • Providing
    general assistance across the various fields of ICT support services in
    the mission;
  • Being
    part of cross-functional teams within ICTS in order to assist with ICT
    related projects;
  • Performs
    other related duties as required.
           
Qualifications, Skills and Experience: 
  • The
    ideal candidate for the aforementioned United Nations MINUSCA Information
    System Assistant job should hold a high school diploma or equivalent and
    certification/diploma of other supplemental academic qualifications or
    training in Information Systems and Technology are required.
  • Professional
    Industry training and certifications is desirable.
  • A
    minimum of eight or more years of relevant work experience in the planning
    and installation of complex Information Systems, equipment, and networks,
    including at least three (3) years of experience at the international
    level are required.
  • Field
    experience in United Nations Peacekeeping missions is desirable.
           
Languages: French and English are the working languages
of the UN Secretariat. For this position, fluency in oral and written English
is required; Knowledge of another UN official language is desirable.
Personal Competencies:
Professionalism: Knowledge of information technology and
applications, including computer system networks. Good technical skills,
ability to conduct network maintenance, provide server services, user support,
implement and maintain Disaster Recovery/Business Continuity systems, and
information systems security and control. Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations. Takes responsibility for
incorporating gender perspectives and ensuring the equal participation of women
and men in all areas of work.
Client Orientation: Establishes and maintains productive
partnerships with clients by gaining their trust and respect; identifies
clients’ needs and matches them to appropriate solutions; monitors ongoing developments
inside and outside the clients’ environment to keep informed and anticipate
problems; keeps clients informed of progress and setbacks in projects; meets
time line for delivery of products or services to clients.
Technological Awareness: Keeps abreast of available technology;
understands applicability and limitation of technology to the work of the
office; actively seeks to apply technology to appropriate tasks; shows
willingness to learn new technology.
How to Apply:
All suitably qualified and
interested candidates desiring to serve the United Nations Multidimensional
Integrated Stabilization Mission in the Central African Republic (MINUSCA) as
the Information Systems Assistant should express their interest by visiting the
UN recruitment website and clicking Apply Now.
Deadline: 6th December, 2014

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