Organisation: Guaranty
Trust Bank (GTBank)
Trust Bank (GTBank)
Duty Station: Kampala, Uganda
About GTBank:
Guaranty Trust Bank Uganda is
one of the leading banks in Africa. They acquired a 70% stake in the Fina Bank
group in to enable them enter the East African market.
one of the leading banks in Africa. They acquired a 70% stake in the Fina Bank
group in to enable them enter the East African market.
Job Summary: The Relationship
Officers will be charged with the creation of a market for the bank’s products
and services in order to increase the bank’s market share. The process involves
the presentation of the bank’s products/services to prospects and existing
Customers based on identified needs
Officers will be charged with the creation of a market for the bank’s products
and services in order to increase the bank’s market share. The process involves
the presentation of the bank’s products/services to prospects and existing
Customers based on identified needs
Key Duties and Responsibilities:
1. Block Funds: Secure funds designated as collateral for
credit facilities. The process involves placing restrictions on the funds in
the Customer¡¦s account as a form of security for credit advanced to the
Customer
credit facilities. The process involves placing restrictions on the funds in
the Customer¡¦s account as a form of security for credit advanced to the
Customer
2. Arrange temporal overdraft:
To organise, review and manage
the processing of overdraft facilities to customers. The process is initiated
based on customer request or due to temporary funding problems in a customer’s
account. It involves providing a temporary credit facility for the customer in
form of a TEMP, after receiving the necessary approvals as stated in the Credit
Policy Guide
To organise, review and manage
the processing of overdraft facilities to customers. The process is initiated
based on customer request or due to temporary funding problems in a customer’s
account. It involves providing a temporary credit facility for the customer in
form of a TEMP, after receiving the necessary approvals as stated in the Credit
Policy Guide
3. Resolve Account Problems:
Quickly resolve problems with
Cheques drawn on the bank’s customers. The process involves the analysis and
resolution of problems related to Cheques drawn on the customer’s account.
Examples of typical problems include the following:
Cheques drawn on the bank’s customers. The process involves the analysis and
resolution of problems related to Cheques drawn on the customer’s account.
Examples of typical problems include the following:
- Insufficient
funds in the customer’s account - Non-compliance
with account mandate - Account
Restriction based on account dormancy, incomplete documentation or
statutory requirement - Cheque
confirmation - Returned
Cheque
4. Manage Customer’s Funds:
Make customer’s invested funds
available on request. The process entails the repayment of customer’s invested
funds on demand i.e. prior to maturity (pre-liquidation) or at maturity
available on request. The process entails the repayment of customer’s invested
funds on demand i.e. prior to maturity (pre-liquidation) or at maturity
To re-invest customer’s funds.
The process entails the re-investment of customer’s funds on the maturity of
the initial investment. Investments are automatically rolled over if specific
instructions are not received from the customer before maturity (as stated in
the investment letter given to the customer)
The process entails the re-investment of customer’s funds on the maturity of
the initial investment. Investments are automatically rolled over if specific
instructions are not received from the customer before maturity (as stated in
the investment letter given to the customer)
5. Initiate foreign currency
transactions: Handle foreign
currency transactions based on customer’s request. The process involves the
initiation of foreign currency transactions on behalf of customers for trade or
personal purposes.
transactions: Handle foreign
currency transactions based on customer’s request. The process involves the
initiation of foreign currency transactions on behalf of customers for trade or
personal purposes.
6. Customer Service Handling:
- To
process customers’ “Stop payment” instructions, requests, application and
other service requests. The process involves the timely execution of a
customer’s instructions within an agreed period of time. - Process
all exceptions and discretionary requests for pricing, loan rates, foreign
exchange rates, waivers for fees in order to enhance customer satisfaction
and retention - Initiate
the issuance of local guarantees and performance bonds based on customer¡¦s
request. The process deals with the review and approval of the customer¡¦s
request for guarantees (advance payment, performance) and performance
bonds
Qualifications, Skills and Experience:
- The
ideal applicants for these Relationship Officer Banking Jobs must hold
good University Degrees - The
candidates should have at least two to four years work experience with a
reputable Banking Institution; two of which MUST have been spent in either
direct selling or relationship sales - Credit
analysis, due diligence and underwriting skills - Detailed
knowledge and understanding and interpretation of financials - Past
exposure and experience in preparation of a formal credit proposal, - High
Market awareness and demonstration of practical selling knowledge and
skills - Superb
client relationship management skills - Good
knowledge and understanding/management of customer, product and market
risks - Understanding
of risk management and mitigation techniques - Possess
the ability to manage a Portfolio of customers with different business
needs - Excellent
interpersonal skills (team player, good communication and time management
skills) - Understanding
of varied product solutions required within the bank¡¦s customer base and
ability to recommend new products for development in relation to customer
feedback received through relationship management - Be
self starters and ability to work with very minimal supervision
How to Apply:
All candidates who desire to
join the banking sector with Guaranty Trust Bank are encouraged to apply by
sending their application letters together with updated CVs indicating three
key referees, copies of appointment letters, academic transcripts and
testimonials to [email protected].
join the banking sector with Guaranty Trust Bank are encouraged to apply by
sending their application letters together with updated CVs indicating three
key referees, copies of appointment letters, academic transcripts and
testimonials to [email protected].
NB:
Only Short listed candidates will be contacted.
Only Short listed candidates will be contacted.
Deadline: 14th November, 2014
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