OLX Online Jobs – Classifieds Moderator

Organisation: OLX MIH
Internet East Africa
Duty Station: Kampala,
Uganda
About OLX:
NFT Consult would like to
recruit for its valuable client, OLX Uganda which trades under the name MIH
Internet East Africa and is the next generation of free online classifieds
providing solutions to the complications involved in selling, buying, trading,
discussing, organizing, and meeting people near you, wherever you may reside.
Job Summary: The Classifieds
Moderator will be responsible for the quality control and publication of
advertisements on an error free online platform. Occasionally, the Classifieds
Moderator enters listings manually on the web site when required. The Moderator
excels at working in a competitive landscape to deliver quality online listings
while maintaining important client relationships. The Classifieds Moderator should
have excellent quality control capabilities and interacts with customers with
ease to solve their ad quality problems.
Key Duties and Responsibilities:  
  • Apply
    astute judgment when resolving customer concerns or processing customer
    requests bearing in mind that the requests will cross the spectrum of
    general questions (how do I…?) To more technical request 
  • The
    right Prioritization of ads to be published while observing the set
    guidelines
  • Responsible
    for ensuring efficiency in Ad publishing
  • Responsible
    for publication of high quality advertisements
  • Responsible
    for meeting daily and weekly targets set by the Line Manager.
  • Quickly
    responds to customer requests via phone, email, social media (e.g.
    Twitter, Facebook, Blog, etc.), online chat with direction from the
    customer service manager
  • Ensures
    Advertisement s are published to the site on time
  • Diagnoses
    and resolves user functionality or technical issues.
  • Updates
    customer data for accuracy.
  • Compile
    and send weekly activity reports and monthly activity plans.
  • Performs
    other listings publication tasks as required
Key Performance Indicators:
  • Intuitively
    checks the quality of an advertisement using the set quality standards
    before publishing them on an online platform
  • Publish
    all advertisements (listings) to the website according to the set targets
  • Customer
    Service Support
  • Performs
    Data Entry tasks when required.
Qualifications, Skills and Experience:   
  • The
    ideal candidate should hold a Bachelor’s degree in any field especially
    business, marketing or English will be looked at favorably
  • At
    least one year’ experience in online media and customer service
    experience.
  • Past
    exposure and experience performing quality control tasks such as
    moderation in an online environment are a must
  • Keen
    attention to Detail
  • The
    applicant should have detailed knowledge of online content quality control
    processes and systems
  • Innovative
    out of the box skills
  • Highly
    organized team player who can multitask
  • Excellent
    proofreading, verbal and written communication skills
  • Pleasant
    and outgoing personality.
  • Ability
    to work to targets and deadlines.
  • Customer
    service orientated with ability to engage customers in a commercially
    sensible way
  • Must
    be Committed, Positive and Hardworking.
  • Able
    to work under pressure and meet deadlines.
  • Ability
    to persuade and influence others.
  • Consistent
    exercise of independent judgment and discretion in matters of
    significance.
  • Regular,
    consistent and punctual attendance. Must be able to work nights and
    weekends, variable schedule(s) as necessary.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.

For More Ugandan Jobs, Please
Visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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