The Ugandan Jobline

• Apply
  astute judgment when resolving customer concerns or processing customer
  requests bearing in mind that the requests will cross the spectrum of
  general questions (how do I…?) To more technical request 
• The
  right Prioritization of ads to be published while observing the set
  guidelines
• Responsible
  for ensuring efficiency in Ad publishing
• Responsible
  for publication of high quality advertisements
• Responsible
  for meeting daily and weekly targets set by the Line Manager.
• Quickly
  responds to customer requests via phone, email, social media (e.g.
  Twitter, Facebook, Blog, etc.), online chat with direction from the
  customer service manager
• Ensures
  Advertisement s are published to the site on time
• Diagnoses
  and resolves user functionality or technical issues.
• Updates
  customer data for accuracy.
• Compile
  and send weekly activity reports and monthly activity plans.
• Performs
  other listings publication tasks as required

• Intuitively
  checks the quality of an advertisement using the set quality standards
  before publishing them on an online platform
• Publish
  all advertisements (listings) to the website according to the set targets
• Customer
  Service Support
• Performs
  Data Entry tasks when required.

• The
  ideal candidate should hold a Bachelor’s degree in any field especially
  business, marketing or English will be looked at favorably
• At
  least one year’ experience in online media and customer service
  experience.
• Past
  exposure and experience performing quality control tasks such as
  moderation in an online environment are a must
• Keen
  attention to Detail
• The
  applicant should have detailed knowledge of online content quality control
  processes and systems
• Innovative
  out of the box skills
• Highly
  organized team player who can multitask
• Excellent
  proofreading, verbal and written communication skills
• Pleasant
  and outgoing personality.
• Ability
  to work to targets and deadlines.
• Customer
  service orientated with ability to engage customers in a commercially
  sensible way
• Must
  be Committed, Positive and Hardworking.
• Able
  to work under pressure and meet deadlines.
• Ability
  to persuade and influence others.
• Consistent
  exercise of independent judgment and discretion in matters of
  significance.
• Regular,
  consistent and punctual attendance. Must be able to work nights and
  weekends, variable schedule(s) as necessary.

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