The Ugandan Jobline

• Managing
  the support of various Enterprise Applications and the INA/AS nodes within
  the IT Shared Services Hub, and to ensure effective capacity planning
  including performance management across these platforms.
• Intuitively
  teviewing and optimizing business continuity strategies, Service Level
  Agreement (SLA) management/ reporting and measurement.
• Working
  with the business to translate its requirements into technology blueprints
  together with the architecture and planning teams to enable the business
  to achieve its strategic objectives.
• Ensure
  compliance to documentation and alignment to IT Service Management
  policies.
• Supporting
  a long-term applications strategy development, including investigation of
  new systems and planning of upgrades plus optimization.
• Ensuring
  that team programmes and task deadlines are met, and maintaining high
  performance on SLAs.
• Taking
  lead in the deployment of new applications; systems software; products
  and/or enhancements of existing applications throughout four operating
  countries.
• Actively
  engaging with the individual operating countries to ensure that
  applications meet business requirements and system goals; fulfilling end
  user requirements and identifying and resolving system issues.
• Assisting
  in the negotiation of contracts with software plus service providers and
  overseeing each contract from a service delivery perspective. .
• Managing
  and providing direction for the application team in support of the
  business operation.
• Contributing
  to the pre-testing phase of development by evaluating proposals in orderto
  identify potential problem areas and make appropriate recommendations.
• Working
  in liaison with network administrators and software engineers to assist
  with quality assurance, program logic and data processing.

• The
  MTN Telecom employee should hold a BSc degree in IT/Software Engineering.
  Possession of a Master’s degree in IT/Software Engineering is an added
  advantage
• At
  least five years related IT experience preferably in managing IT teams,
  with technical knowledge of software services;
• Past
  programme management experience and a sound understanding of ITIL
  standards and best practice within operational environments
• At
  least three (3) years’ work experience at managerial level
• Possess
  the ability to work under pressure
• Advanced
  communication/ interpersonal and reporting skills
• Exceptional
  data analysis skills
• Skills
  in Information management
• Risk
  assessment and management skills
• Skills
  in Programme budgeting, communication planning and management

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