Manager, Operations Job – Banar Collections Ltd

Organisation: Banar
Collections Ltd
Duty Station: Kampala,
Uganda
Reports to: General
Manager, Operations
About US:
Banar Collections Ltd is the
leading debt collection agency and credit consultancy firm in Uganda, offering
services mainly to Commercial Banks, Government and Corporate Institutions.
Job Summary: The
Manager, Operations is responsible for developing, supporting and promoting an
environment of a high level performing debt collection unit.
Key Duties and Responsibilities: 
1. Commercial:
  • Achievement
    of income and cost targets
  • Team
    supervision, mentoring and performance management
  • In
    charge of Collection & Recovery Strategy
  • Operational
    and legal risk management and control
  • Portfolio
    retention and expansion
  • Management
    Information(MI) reporting, trend analysis and projections
  • Responsible
    for the development and implementation of appropriate process flows
  • Client
    relationship management
2. Customer Service:
  • Provide
    professional and effective services to internal and external customers /
    clients, to meet customer expectations, particularly in terms of quality
    and timelines in line with departmental standards, procedures and
    guidelines.
  • Communicate
    courteously with internal and external clients by telephone, email or face
    to face, building positive relationships, investigating, responding to and
    progressing issues and queries to successive conclusion at the earliest
    time possible.
  • Speak
    positively and enthusiastically about the company and its products and
    services to ensure that a professional company and brand image is provided
    at all times to customers, clients and colleagues.
3. Team Work:
  • To
    work as part of a team to achieve the departmental standards.
  • To
    work together with other departments and divisions within the company to
    identify any process improvements and improve standards, efficiency and
    profitability.
4. Knowledge:
  • The
    incumbent will ensure a good level of understanding and knowledge of the
    company’s products and services, which is improved and maintained at all
    times, ensuring that client queries can be dealt with accurately and
    appropriately and supported by the department.
  • To
    take responsibility for own personal development in line with agreed
    annual performance objectives.
  • Perform
    any other duties as the management may from time to time reasonably
    require. 
Qualifications, Skills and Experience:   
  • The
    applicant should preferably hold a Bachelor’s Degree in Law, Economics,
    Business Administration, or Commerce.
  • Additional
    qualifications in Banking or Credit are an added advantage.
  • At
    least five years working experience at managerial level in the financial
    services industry preferably in a credit administration department, debt
    collection or branch operations
  • Good
    negotiation skills with ability to assess issues and be assertive / firm
    with clients as required.
  • Supervisory
    and interpersonal skills
  • Excellent
    communication skills, telephone manners and techniques
  • Good
    general administration, planning, organizing and time management skills.
  • Highly
    tenacious, with ability to work autonomously and take responsibility.
  • Possess
    the ability to understand terms and conditions of contracts, to analyze
    slow moving accounts and outline a collection strategy to resolve each
    case.
  • Ability
    to collate and present information and work with people.
  • Working
    knowledge of Microsoft Excel to analyze data is essential and mandatory.
  • Knowledge
    of basic book keeping, debts and credits.
How to Apply: 
Please download and send
complete a “soft copy” application
form
and submit it as a Microsoft Word attachment by email to
sourcing@banar.co.ug.
Deadline: Friday, 5th December, 2014.

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