The Ugandan Jobline

• Achievement
  of income and cost targets
• Team
  supervision, mentoring and performance management
• In
  charge of Collection & Recovery Strategy
• Operational
  and legal risk management and control
• Portfolio
  retention and expansion
• Management
  Information(MI) reporting, trend analysis and projections
• Responsible
  for the development and implementation of appropriate process flows
• Client
  relationship management

• Provide
  professional and effective services to internal and external customers /
  clients, to meet customer expectations, particularly in terms of quality
  and timelines in line with departmental standards, procedures and
  guidelines.
• Communicate
  courteously with internal and external clients by telephone, email or face
  to face, building positive relationships, investigating, responding to and
  progressing issues and queries to successive conclusion at the earliest
  time possible.
• Speak
  positively and enthusiastically about the company and its products and
  services to ensure that a professional company and brand image is provided
  at all times to customers, clients and colleagues.

• To
  work as part of a team to achieve the departmental standards.
• To
  work together with other departments and divisions within the company to
  identify any process improvements and improve standards, efficiency and
  profitability.

• The
  incumbent will ensure a good level of understanding and knowledge of the
  company’s products and services, which is improved and maintained at all
  times, ensuring that client queries can be dealt with accurately and
  appropriately and supported by the department.
• To
  take responsibility for own personal development in line with agreed
  annual performance objectives.
• Perform
  any other duties as the management may from time to time reasonably
  require. 

• The
  applicant should preferably hold a Bachelor’s Degree in Law, Economics,
  Business Administration, or Commerce.
• Additional
  qualifications in Banking or Credit are an added advantage.
• At
  least five years working experience at managerial level in the financial
  services industry preferably in a credit administration department, debt
  collection or branch operations
• Good
  negotiation skills with ability to assess issues and be assertive / firm
  with clients as required.
• Supervisory
  and interpersonal skills
• Excellent
  communication skills, telephone manners and techniques
• Good
  general administration, planning, organizing and time management skills.
• Highly
  tenacious, with ability to work autonomously and take responsibility.
• Possess
  the ability to understand terms and conditions of contracts, to analyze
  slow moving accounts and outline a collection strategy to resolve each
  case.
• Ability
  to collate and present information and work with people.
• Working
  knowledge of Microsoft Excel to analyze data is essential and mandatory.
• Knowledge
  of basic book keeping, debts and credits.

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