Job Title: IT Specialist
Organisation: International
Business Machines Corporation (IBM)
Business Machines Corporation (IBM)
Duty Station: Kampala,
Uganda
Uganda
Job ID: SO_DEL-0682027
About IBM:
The International Business Machines Corporation (IBM) is a global technology and innovation company
headquartered in Armonk, NY. It is the largest technology and consulting
employer in the world, with more than 400,000 employees serving clients in 170
countries. IBM offers a wide range of technology and consulting services; a
broad portfolio of middleware for collaboration, predictive analytics, software
development and systems management; and the world’s most advanced servers and
supercomputers. Utilizing its business consulting, technology and R&D
expertise, IBM helps clients become “smarter” as the planet becomes
more digitally interconnected. This includes working with organizations and
governments to build systems that improve traffic congestion, availability of
clean water, and the health and safety of populations. IBM invests more than $6
billion a year in R&D, just completing its 18th year of patent leadership.
IBM Research has received recognition beyond any commercial technology research
organization and is home to 5 Nobel Laureates, 9 US National Medals of
Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees
in US Inventors Hall of Fame. The company was behind the inventions of the PC;
SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing
computing system, and much more.
headquartered in Armonk, NY. It is the largest technology and consulting
employer in the world, with more than 400,000 employees serving clients in 170
countries. IBM offers a wide range of technology and consulting services; a
broad portfolio of middleware for collaboration, predictive analytics, software
development and systems management; and the world’s most advanced servers and
supercomputers. Utilizing its business consulting, technology and R&D
expertise, IBM helps clients become “smarter” as the planet becomes
more digitally interconnected. This includes working with organizations and
governments to build systems that improve traffic congestion, availability of
clean water, and the health and safety of populations. IBM invests more than $6
billion a year in R&D, just completing its 18th year of patent leadership.
IBM Research has received recognition beyond any commercial technology research
organization and is home to 5 Nobel Laureates, 9 US National Medals of
Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees
in US Inventors Hall of Fame. The company was behind the inventions of the PC;
SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing
computing system, and much more.
Job Summary: The IBM IT
Specialist will Ensure Nil Monitoring, Hygiene Failures and Manual Errors, They
will also Achieve Service Level Attainment (SLA) of 99.82% by year end by high
focus on addressing root causes & hygiene issues elimination and will also
Restrict Client escalations to a max of 1 in the account.
Specialist will Ensure Nil Monitoring, Hygiene Failures and Manual Errors, They
will also Achieve Service Level Attainment (SLA) of 99.82% by year end by high
focus on addressing root causes & hygiene issues elimination and will also
Restrict Client escalations to a max of 1 in the account.
Key Duties and
Responsibilities:
Responsibilities:
- Ensure Nil Monitoring, Hygiene Failures
and Manual - Restrict Client escalations to a max of 1
in the account - Update and maintain “audit
ready” posture in critical areas : System Access Controls, Identity
and Access Management, H/C, all above including Subsystems, by processes
execution combining tooling and manual effort (where required) and Risk
Management
Qualifications, Skills and
Experience:
Experience:
- The applicant should hold a good
Bachelor’s Degree. Possession of a Master’s Degree is and added advantage - A minimum of two or more years’ experience
in IT. Four years will be preferred - Proven ability to quickly respond with a
high degree of urgency to the needs & requests of others, internally
and externally. - Good knowledge and understanding the
impact of their work on others. - Excellent interpersonal, verbal, written
and presentation skills
Language Proficiency:
Fluency in written and spoken English
Fluency in written and spoken English
NB: IBM is committed to
creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or veteran
status.
creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or veteran
status.
How to Apply:
If you suit the above job profile and desire to work with in of the
world’s leading technology giants, IBM, then please visit the web link below to
visit recruitment site and Click Apply.
world’s leading technology giants, IBM, then please visit the web link below to
visit recruitment site and Click Apply.
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