Job Title: Service Manager
Organisation: Huawei
Technologies
Technologies
Duty Station: Kampala,
Uganda
Uganda
About Huawei:
Huawei Technologies Co. Ltd. is
a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
a Chinese multinational networking and telecommunications equipment and
services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.
Job Summary: The Huawei
Service Manager will support the continuity of best practice service level
management processes, executed by IT service delivery staff, required by MTN.
Service Manager will support the continuity of best practice service level
management processes, executed by IT service delivery staff, required by MTN.
Key Duties and Responsibilities:
- Update
and maintain a database of existing services offered and received by the
IT division. - Collect
and gather information necessary for service performance evaluation
against SLAs. - Assist
in reviewing service performance against agreed SLAs and OLAs. - Take
part in regular service level review process with both the customer and IT
service providers and document decisions. - Support
in preparing regular reports on service performance and achievements of
the customer & IT provider. - Develop
faults/problem trend analysis and prepare service improvement plans to
address identified gaps - Research
new technologies and approaches to meeting and exceeding customer needs. - Responsible
for maintaining the change management database and process documentation. - Build
and maintain relationships with vendors providing services to the end
users. - Attend
team/divisional/departmental meetings as required. - Prepare/compile
agreed periodic activity and performance reports for the attention of the
Service Deliver Manager. - Perform
any other duties as assigned by the Service Deliver Manager.
Qualifications, Skills and Experience:
- The
ideal candidate for the aforementioned Huawei career opportunity should
hold a degree or equivalent in a
relevant discipline - At
least three (3) years relevant work experience
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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