Job Title: Customer Account Executive
Organisation: Aramex
Duty Station: Kampala,
Uganda
Uganda
Reports to: Customer
Account Team Leader/ Business Development Manager
Account Team Leader/ Business Development Manager
About Aramex:
Aramex is a leading global provider of comprehensive logistics and
transportation solutions. Established in 1982 as an express operator, the
company rapidly evolved into a global brand recognized for its customized
services and innovative multi-product offering. In January 1997, Aramex became
the first Arab-based international company to trade its shares on the NASDAQ
stock exchange. After five years of successful trading, Aramex returned to
private ownership in February 2002 and continued to expand and excel as a
privately owned company, establishing global alliances and gaining stronger
brand recognition. In June 2005 Aramex went public on the Dubai Financial
Market (DFM) as Arab International Logistics (Aramex) with its shares traded
under ARMX. Today, Aramex employs more than 13,900 people in over 354 locations
across 60 countries, and has a strong alliance network providing worldwide
presence.
transportation solutions. Established in 1982 as an express operator, the
company rapidly evolved into a global brand recognized for its customized
services and innovative multi-product offering. In January 1997, Aramex became
the first Arab-based international company to trade its shares on the NASDAQ
stock exchange. After five years of successful trading, Aramex returned to
private ownership in February 2002 and continued to expand and excel as a
privately owned company, establishing global alliances and gaining stronger
brand recognition. In June 2005 Aramex went public on the Dubai Financial
Market (DFM) as Arab International Logistics (Aramex) with its shares traded
under ARMX. Today, Aramex employs more than 13,900 people in over 354 locations
across 60 countries, and has a strong alliance network providing worldwide
presence.
Job Summary: The Customer
Account Executive will mainly maintain and develop the relationships with customers
through being the one-stop-shop contact point & acquiring new customer to
achieve business growth
Account Executive will mainly maintain and develop the relationships with customers
through being the one-stop-shop contact point & acquiring new customer to
achieve business growth
Key Duties and Responsibilities:
- Handle all customer inquiries, problems,
requests and suggestions; determines appropriate solutions and/or
responses. - Ensure high levels of customer
satisfaction by providing smooth customer service to customers as per
agreed service standards. - Negotiate customer claims, initiate
billing adjustments in coordination with team leader - Build and grow existing customers, and
identify potential customers for supply chain and delivery solutions. - In charge of the development of new
customers from both the market and existing customers with business
solutions - Plan and execute regular maintenance and
business development visits to customer - Maintain and regularly update customer
information - Understand all aspects of customers’
business needs, network within customer’s organization to explore
customers’ needs and business development opportunities - Actively promote suitable products
/solutions and develop solutions for customers involving business units. - Work in liaison with other business units
in Aramex, such as ground operations, cargo operations, etc., to ensure
proper service delivery to customers - Prepare proposals and quotations to
customers - Ownership of payments collections
alongside the Credit Officers
Key Performance Indicators:
- Revenue growth for assigned accounts
- Customer acquisition
- Customer satisfaction
- Customer Migration to Supply Chain /
Delivery Solutions - Product Mix
- Customer enquiries resolved on time
- Escalations resolved on time
- Data quality
Qualifications, Skills and
Experience:
Experience:
- The ideal candidates for the Aramex
Customer Care Executive job should hold a Bachelor’s Degree in a related
field - Proficiency in both spoken and written
English - Computer Proficiency: MS office
Applications (Word, Excel, Power Point & Outlook) - Working knowledge and Experience in
selling Freight, Express products and Logistics - Previous experience in customer management
experience - Consultancy Selling Skills
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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