Job Title: Airport
Operations Officer
Operations Officer
Organisation: Etihad
Airways
Airways
Duty Station: Entebbe, Uganda
About Etihad:
Etihad Airways has experienced
success and has received a range of awards that reflects our position as one of
the world’s leading premium airline brands, this includes ‘World’s Leading
Airline’ at the World Travel Awards for five consecutive years in 2009, 2010,
2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab
Emirates, has in just ten years established itself as the world’s leading
airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri)
Decree in July 2003, Etihad commenced commercial operations in November, 2003,
and has gone on to become the fastest growing airline in the history of
commercial aviation.
success and has received a range of awards that reflects our position as one of
the world’s leading premium airline brands, this includes ‘World’s Leading
Airline’ at the World Travel Awards for five consecutive years in 2009, 2010,
2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab
Emirates, has in just ten years established itself as the world’s leading
airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri)
Decree in July 2003, Etihad commenced commercial operations in November, 2003,
and has gone on to become the fastest growing airline in the history of
commercial aviation.
Job Summary: The Etihad
Airways Airport Operations Officer will supervise the landside operation
delivering an optimum guest experience at all ‘touch points.’ The incumbent
acts as a senior point of liaison for third party customer service staff
ensuring that Etihad Airways ground handling requirements and customer service
standards are met at all times.
Airways Airport Operations Officer will supervise the landside operation
delivering an optimum guest experience at all ‘touch points.’ The incumbent
acts as a senior point of liaison for third party customer service staff
ensuring that Etihad Airways ground handling requirements and customer service
standards are met at all times.
Key Duties and Responsibilities:
- Manage
and control flight-handling activities such as flight editing, check-in,
transfers, boarding etc, in order to ensure an optimum standard of guest
service, ensuring that all ground services business is delivered in
accordance with the Etihad values. - Serve
as point of liaison for 3rd party check-in staff ensuring that resources
provided are aligned with the SLA. - Responsible
for the design and implementation of effective rosters which meet
operational and legal requirements. - Perform
SLA audits on the landside operation and feedback the findings to the
Airport Manager and GHA staff. - Will
take an active role in Emergency Response and Business Continuity
exercises. - Ensure
that opportunities to optimize excess baggage revenues are identified and
delivered. - Ensure
the Performance Management of junior team members is carried out in
accordance with the Etihad Airways values. - Will
act as local guest services champion for airport feedback in consultation
with HQ. - Perform
any other ad hoc duties as detailed by the business as and when required.
Qualifications, Skills and Experience:
- The
applicant for the Etihad Airways Airport Operations Officer should have at
least three to five years customer service experience. - At
least one year of supervisory experience, preferably in an aviation role.
Minimum of 1 year airline experience is preferred. - Strong
written and verbal English language - Computer
literacy skills - Function
specific licenses for tasks performed, where required e.g. load control - The
Individual must have the
right to live and work in Uganda.
How to Apply:
All candidates who are
interested in working with the aviation industry with Etihad Airways should
Apply Online by clicking the web link below.
interested in working with the aviation industry with Etihad Airways should
Apply Online by clicking the web link below.
Deadline: 19th November, 2014
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