Etihad Airways Customer Service Jobs – Airport Duty Manager

Organisation: Etihad
Duty Station:  Entebbe, Uganda
About Etihad:
Etihad Airways has experienced
success and has received a range of awards that reflects our position as one of
the world’s leading premium airline brands, this includes ‘World’s Leading
Airline’ at the World Travel Awards for five consecutive years in 2009, 2010,
2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab
Emirates, has in just ten years established itself as the world’s leading
airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri)
Decree in July 2003, Etihad commenced commercial operations in November, 2003,
and has gone on to become the fastest growing airline in the history of
commercial aviation.
Job Summary: The Etihad
Airways Airport Duty Manager will be responsible to manage the airport
operation on a shift basis ensuring that service delivery conforms to
regulatory, operational, safety and customer service standards within a cost
effective environment. Liaises with Airport Authorities and third party service
providers ensuring that Etihad Airways ground handling requirements and
customer service standards are met at all times. The incumbent also manages all
elements of the ground operation whilst on duty.
Key Duties and Responsibilities: 
  • Deliver
    strong performance at the outstation, whilst managing relationships with
    relevant internal and external parties
  • Ensure
    3rd party resources are utilized in such a manner that maximum revenue and
    productivity can be achieved within given constraints
  • Ensure
    that all airport activities are delivered safely and securely in
    compliance with Etihad corporate, local and CAR OPS regulatory standards
  • Oversee
    and audit Service Level Agreements with Ground Handling Agencies
  • Responsible
    for the maintenance of Emergency Response and Business Continuity plans
  • Make
    sure that opportunities to optimize airport revenues are identified and
  • Ensure
    the Performance Management of team members is carried out in accordance with
    the Etihad Airways values
  • Ensure
    that all ground services business is delivered in accordance with the
    Etihad values
  • Responsible
    for the delivery of delay, disruption and diversion plans
  • Perform
    any other ad hoc duties as detailed by the business as and when required
Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Etihad Airways job opportunity should hold
    relevant industry experience, with a demonstrable sound knowledge of
    airport operations and customer service.
  • Four to five years working
    experience with an airline or ground handling agency.
  • Minimum
    of 1-2 years management or supervisory experience, preferably within the
    aviation industry.
  • The
    candidate must also hold a Degree level education or relevant industry
  • Fluency
    in English language
  • Computer
    literacy skills
  • Function
    specific licenses for tasks performed, where required e.g. load control
  • The
    Individual must have the
    right to live and work in Uganda.
How to Apply:
All candidates who are
interested in working with the aviation industry with Etihad Airways should
Apply Online by clicking the web link below.
Deadline: 19th November, 2014
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