Job Title: Airport
Manager
Manager
Organisation: Etihad
Airways
Airways
Duty Station: Entebbe, Uganda
About Etihad:
Etihad Airways has experienced
success and has received a range of awards that reflects our position as one of
the world’s leading premium airline brands, this includes ‘World’s Leading
Airline’ at the World Travel Awards for five consecutive years in 2009, 2010,
2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab
Emirates, has in just ten years established itself as the world’s leading
airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri)
Decree in July 2003, Etihad commenced commercial operations in November, 2003,
and has gone on to become the fastest growing airline in the history of
commercial aviation.
success and has received a range of awards that reflects our position as one of
the world’s leading premium airline brands, this includes ‘World’s Leading
Airline’ at the World Travel Awards for five consecutive years in 2009, 2010,
2011, 2012 and 2013. Etihad Airways, the national airline of the United Arab
Emirates, has in just ten years established itself as the world’s leading
airline. “Etihad” is the Arabic word for “union”. Set up by Royal (Amiri)
Decree in July 2003, Etihad commenced commercial operations in November, 2003,
and has gone on to become the fastest growing airline in the history of
commercial aviation.
Job Summary: The Airport
Manager will oversee the airport operation on a day-to-day basis ensuring that
service delivery conforms to regulatory, operational, safety and customer
service standards within a cost effective environment. The incumbent will also
work closely with airport authorities, government agencies and third party
service providers ensuring that Etihad Airways ground handling requirements and
customer service standards are met at all times. Manage and lead the guest
services team to achieve agreed business plan objectives.
Manager will oversee the airport operation on a day-to-day basis ensuring that
service delivery conforms to regulatory, operational, safety and customer
service standards within a cost effective environment. The incumbent will also
work closely with airport authorities, government agencies and third party
service providers ensuring that Etihad Airways ground handling requirements and
customer service standards are met at all times. Manage and lead the guest
services team to achieve agreed business plan objectives.
Key Duties and Responsibilities:
- Oversee
the performance at the outstation, owning and managing relationships with
relevant internal and external parties. - Ensure
local resources are utilized in such a manner that maximum revenue and
productivity can be achieved within given constraints. - Guarantee
that all airport activities are delivered safely and securely in
compliance with Etihad corporate, local and CAR OPS regulatory standards. - Establish
and manage Service Level Agreements with Ground Handling Agencies. - Responsible
for the delivery and maintenance of Emergency Response and Business
Continuity plans. - Prepare
and manage the annual station budget exercising cost-control measures,
ensuring that opportunities to optimize airport revenues and reduce costs
are identified and delivered. - Ensure
the Performance Management of all team members is carried out in
accordance with the Etihad Airways values. - Ensure
that all ground services business is delivered in accordance with the
Etihad values. - Responsible
for the development of delay, disruption and diversion plans. - Perform
any other ad hoc duties as detailed by the business as and when required.
Qualifications, Skills and Experience:
- The
ideal candidate for the aforementioned Etihad Airways should hold Degree
level qualification or hold relevant industry experience, with a demonstrable
sound knowledge of airport operations and customer service preferably
gained in five to seven years working experience with an airline or ground
handling agency ideally with two to three years management experience. - The
candidate must have strong written and verbal English language - Computer
literacy skills - Function
specific licenses for tasks performed, where required e.g. load control - The
Individual must have the right to live and work in Uganda.
How to Apply:
All candidates who are
interested in working with the aviation industry with Etihad Airways should
Apply Online by clicking the web link below.
interested in working with the aviation industry with Etihad Airways should
Apply Online by clicking the web link below.
Deadline: 19th November, 2014
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