Job Title: Customer
Service Agent (Frontline)
Service Agent (Frontline)
Organization: DHL
Duty Station: Kampala,
Uganda
Uganda
About DHL:
DHL, the largest international
Courier company and is in over 220 countries. DHL is the world’ leading postal
and logistics Group with three functional Divisions i.e. DHL Express, DHL
Global forwarding, Freight and DHL Supply Chain.
Courier company and is in over 220 countries. DHL is the world’ leading postal
and logistics Group with three functional Divisions i.e. DHL Express, DHL
Global forwarding, Freight and DHL Supply Chain.
Job Summary: The
Customer Service agent will be responsible for answering customer calls and
inquiries, ensure customers bookings are actioned as per network standards and
provide a competent, courteous, efficient and proactive point of contact for
customers both internal and external. The agent is also responsible in helping
to achieve revenue targets through effectively promoting and selling DHL’s
products and value added services.
Customer Service agent will be responsible for answering customer calls and
inquiries, ensure customers bookings are actioned as per network standards and
provide a competent, courteous, efficient and proactive point of contact for
customers both internal and external. The agent is also responsible in helping
to achieve revenue targets through effectively promoting and selling DHL’s
products and value added services.
Key Duties and Responsibilities:
- Cordially
receiving all incoming calls - Provide
a high level of customer service and professionalism taking into account
the consideration that all DHL customers have an express requirement and
are looking for instant and immediate action. - Sell
DHL products and value added services.
Qualifications, Skills and Experience:
- The
applicant should have 1-3 years of experience in area of responsibility. - Intermediate
service, production, or support role having greater responsibility to
perform all (or most) of the standard work within the function. - Possess
basic knowledge of a technical or specialty area. - Readily
learns and applies new information/concepts in area of practice.
How to Apply:
All interested candidates are
encouraged to send their updated CVs and motivation letters to:
encouraged to send their updated CVs and motivation letters to:
HR Generalist,
DHL International (U) Ltd.
18 Clement Hill Road, P. O. BOX
1623 Kampala, Uganda
1623 Kampala, Uganda
Deadline: 14th November, 2014
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