Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and
clients worldwide. With over 300 years
of history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local companies,
financial institutions and multinationals in non-UK markets. We support the
success and growth of our clients by providing lending, risk management, cash
and liquidity management, trade finance, and asset and sales financing.
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and
clients worldwide. With over 300 years
of history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local companies,
financial institutions and multinationals in non-UK markets. We support the
success and growth of our clients by providing lending, risk management, cash
and liquidity management, trade finance, and asset and sales financing.
Job Summary: The Manager,
PAIS (International Payments) is responsible for providing the best service to
the internal and external customers for best management of stakeholders and
effective leading of the Payments and International services team from a
people, process and control point of view. The incumbent will also act a
liaison between the off shore and in country teams to ensure smooth work flow.
PAIS (International Payments) is responsible for providing the best service to
the internal and external customers for best management of stakeholders and
effective leading of the Payments and International services team from a
people, process and control point of view. The incumbent will also act a
liaison between the off shore and in country teams to ensure smooth work flow.
Key Duties and Responsibilities:
1. Operational Management-60%
- Build
and develop a high performing team through embedding performance
development and coaching. - Discuss
and finalise performance development plans and ratings for all members of
staff - Determine
and manage the training needs analysis and succession plans for all the
team members - Responsible
for conducting exit interviews for all employees initiated departures from
the bank. Provide results of exit interviews to HR for review and analysis - Manage
staff attendance levels including approval of leave. Compile absence
statistics(annual leave, sick leave, maternity and study leave) and submit
to HR for record keeping - Directly
responsible to discipline- Initiate misconduct or incapacity charges,
follow Barclays Discipline process - Make
sure that team members won and manage customer queries and complaints by
taking ownership and resolving in a timely manner. Act as the escalation
point for their unresolved queries and complaints - Motivate
staff and ensure that they are recognised through the Barclays Africa
recognition schemes - Create
an empowering environment for staff, encouraging individual ownership and
initiative - Agree
targets and take accountability for overall achievement of performance
objectives for the team in terms of Employee Satisfaction, Customer
experience, Cost performance and risk, rigour management - Responsible
for the strict cost management by conducting detailed analysis on a
monthly basis of overtime approvals, equipment maintenance, stationary
consumption, sundry losses and staff costs. - Offer
clear direction to staff on the Barclays Operations business objectives
translating and prioritizing into business performance measures at team
level - Intuitively
review monthly dashboard statistics e.g. leave, accuracy, work carried
forward, queries, complaints, training etc. - On
an annual basis, renegotiate SLAs with stakeholders
2. Controls-40%
- Assign
snap checks to team members on a rotational basis. Collate and analyse
results and create remediation action items - Review
MI compiled by the team members - Critically
review all processes from a risk and productivity perspective on a
periodic basis. Create action plans for process improvement and obtain
required governance and management approval prior to implementation. - Organize
team meetings to discuss the risks and any procedural changes to address
the risks. - Work
closely with other team managers, create and review user profiles and
reset passwords for a variety of systems. - Raise
incident reports for any unauthorised access - Carry
out pre-audits on a regular basis and report the findings to the head of
department - Conduct
business continuity tests on a regular basis as required and report
results to the head of department. - On
at least a monthly basis, conduct team meetings to review safety, health
and environment policies and all other policies - Conduct
an inventory check of physical assets in the department as required.
Escalate any issues raised.
Qualifications, Skills and Experience:
- The
applicants for the aforementioned Barclays bank job should hold relevant
qualifications capable for
executing the duties above - Detailed
working knowledge of the bank’s processing procedures and the local
regulatory framework governing these processes. - Detailed
knowledge and understanding of people policies and procedures - Exceptional
personal and team organisation skills. - Excellent
communication skills. - Strong
interpersonal, team working and relationship skills. - Good
coaching and counselling skills. - Excellent
numeric skills. - Keyboarding
/ PC skills. - Working
knowledge and accreditation in FTOS policy - Skills
in financial Management Control and Analysis - Good
Leadership and Management skills - Excellent
communication Skills - Speed
& Accuracy - Multi
tasker - Be
a self starter
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
Deadline: 21st
November, 2014
November, 2014
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