Job Title: Manager Frontend-BA4 – 00182750
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and clients
worldwide. With over 300 years of
history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local
companies, financial institutions and multinationals in non-UK markets. We
support the success and growth of our clients by providing lending, risk
management, cash and liquidity management, trade finance, and asset and sales
financing.
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and clients
worldwide. With over 300 years of
history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local
companies, financial institutions and multinationals in non-UK markets. We
support the success and growth of our clients by providing lending, risk
management, cash and liquidity management, trade finance, and asset and sales
financing.
Job Summary: The Manager
Frontend will oversee the performance of the Front end team of the Loan
processing centre in line with the Barclay’s policies and procedures.
Frontend will oversee the performance of the Front end team of the Loan
processing centre in line with the Barclay’s policies and procedures.
Key Duties and Responsibilities:
1. Management of Frontend
process- 50%
process- 50%
- Ensure
that all inbound and outbound are received, recorded, vetted and
dispatched in line with laid down procedures - Intuitively
review daily MI on status of all inbound and out bound (including fraud
check escalations/rejects, vetting rejects, assessing rejects and loan declines,
etc) loans within the loan processing chain and forward to the required
stake holders. - Ensure
efficient management of all complaints and queries received at the
helpdesk end to end i.e. from receipt to resolution with the set
timelines/Service Level Agreement - Ensure
team adherence to timelines within the service level agreements (SLAs) to
ensure efficiency and quick turn around time (TAT) in loan processing. - Ensure
that loan vetting officers undertake vetting of loan application end to
end for purposes of accountability within the process
2. Risk, Governance and
Regulatory Control-15%
Regulatory Control-15%
- Assign
snap checks to team members and ensure close-out of identified issues - Ensure
the safe custody of loan applications received and dispatched by the
frontend team through proper tracking system of inbound and outbound
courier. - Ensure
team adherence to loan vetting processes and procedures including KYC and
sanctions compliance etc for all loans vetted. - Actively
communicate any changes in Retail Lending policy to team members to ensure
that they are implemented as required.
3. Financial Management
Control and Analysis:
Control and Analysis:
Leadership and Management
People Management-30%
- Ensure
appropriate up skilling of the Loan frontend team of by conducting
on-the-job coaching and training - Drive
productivity within Frontend team by directing and controling workflow - Develop
and agree individual and team performance standards and targets. - Intuitively
review individual and team performance against agreed objectives. - Ensure
team development by Identifying training needs of team members and
recommending training plans to satisfy those needs. - Actively
motivate and build own team - Initiate
disciplinary process for team members where required in line with the
Barclays Disciplinary and Grievance procedures
4. Contribution to the Team-5%
- Share
best practice and any red flags that are a result of the front end loan
processes. - Support
other members of the Credit Operations management team when required to
ensure business continuity and achievement of business targets.
Qualifications, Skills and Experience:
- The
ideal candidate should have three or more years’ banking experience with
at least a year and half’s
experience in Credit Risk role - Hold
any credit/finance/accounting/ Risk accreditation - Good
working knowledge of the bank’s lending policies, principles and procedures - Detailed
knowledge of the Personal Sector credit risk policies, risk pricing, risk
management procedures and tools - Sound
knowledge of the bank’s lending criteria in the Small Business and
Personal sectors and the products/services relating to them - Good
knowledge and understanding of the segment specific products and services - Detailed
understanding of the bank’s performance management techniques - A
good appreciation of the bank’s products and service - A
detailed knowledge of the International Credit manual, BMIS User manual,
Barclayloan/Personal Overdraft User manual and Guide to management of Risk - A
good understanding of regulatory lending requirements and standards - Skills
in mentoring and coaching - Team
leadership skills - Excellent
analytical skills - Excellent
interpersonal skills - Good
PC skills - Excellent
organizational skills - Communication
skills - Skills
in risk assessment - Numeracy
skills to analyze statistical financial information - Good
negotiation skills
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
Deadline: 14th
November, 2014
November, 2014
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