Job Title: Executive Assistant to M.D – 00184150
Organisation: Barclays
Bank UK
Bank UK
Duty Station: Kampala, Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and
clients worldwide. With over 300 years
of history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local
companies, financial institutions and multinationals in non-UK markets. We
support the success and growth of our clients by providing lending, risk
management, cash and liquidity management, trade finance, and asset and sales
financing.
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and
clients worldwide. With over 300 years
of history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local
companies, financial institutions and multinationals in non-UK markets. We
support the success and growth of our clients by providing lending, risk
management, cash and liquidity management, trade finance, and asset and sales
financing.
Job Summary: The
Executive Assistant to M.D will;
Executive Assistant to M.D will;
- Provide
high level one to one personal, business, administrative and technical
support to the MD - Steer,
drive performance and actively manage the MD’s Office - Act
as custodian of highly sensitive and confidential information - Serve
also as a liaison and follow up with various external and internal
stakeholders - Act
as single point of contact for the MD’s office
Qualifications, Skills and Experience:
1. Support to the MD – 55%
- Ensure
MD can facilitate his/her role & manage the personal and business
profile appropriately - Anticipate
information requirements with proactive identification of issues to be brought
to the attention of the MD, with recommendation for resolution as
appropriate. - Manage
end to end communication production process for the MD. - Actively
communicate messages on behalf of the MD, choosing most appropriate
delivery method & media. - Act
as sounding board to MD. - Serve
as the reference point for staff and management contact with the MD - Act
as the eyes and ears of the MD - Maintain
excellent relationships with wider teams to ensure delivery of business
goals, reporting key issues to the MD - Lead
by example, act as a role model and drive proactive application of guiding
principles across the team.
2. Strategy & Planning –
10%
10%
- Develop,
plan & monitor MD’s annual diary of activity coordinating CBMC members
& other relevant stakeholders to that agenda. - Actively
contribute to overall Communications/Events Calendar, identifying
opportunities & generating ideas to ensure Consumer Banking strategic
messages are delivered at all events involving the MD. - Work
closely with all business management and stakeholders to develop and
enhance the strategy of the Bank. - Active
participation in, preparation of, and organising of frequent business
reviews and deep dives with business/function heads.
3. Issue/ Complaint management
& customer service – 20% Set
the strategy & manage the process for handling all
issues/queries/complaints received by the MD:
& customer service – 20% Set
the strategy & manage the process for handling all
issues/queries/complaints received by the MD:
- Obtain
& validate information, research & originate replies, liaising
with all other parts of the function/bank as appropriate, ensuring
appropriate resolution. - Work
closely with all stakeholders on end to end resolution of customer
complaints addressed to the MD. - In
charge of negotiating settlement and overseeing all letters signed by MD.
4. Co-ordination &
planning of events (5%): Work
in conjunction with the other internal and external stakeholders to ensure that
the appropriate messages and functions are hosted for staff, customers,
visiting Group officials etc.
planning of events (5%): Work
in conjunction with the other internal and external stakeholders to ensure that
the appropriate messages and functions are hosted for staff, customers,
visiting Group officials etc.
5. Business Management &
Processes – 10%
Processes – 10%
- Sift
and sign MD’s mail, allowing him to deal only with issues of importance
and priority. - Manage
high volume workflow & all correspondence to MD to high standards of
quality & cost. - Set
budgets and manage MDs cost centres.
Qualifications, Skills and Experience:
- The
candidate should have a wide range of banking experience - Past
exposure and experience of managing relationships at all levels including
senior executives Customer relationship management experience - Excellent
track record of negotiation/settlement experience, preferably in complaint
handling - Budget
setting and cost centre management experience with some P&L
accountability - Presentation
skills - Some
PR experience is preferred - Past
team leadership experience with a proven record of achievement is an added advantage - Good
networking skills is desired - Thorough
understanding of banking practices - Keen
attention to detail - Possession
of a University Degree is desired - Excellent
interpersonal skills with strong influencing/persuasive skills and an
ability to build and maintain effective relationships at highest level - Excellent
oral & written communication skills with an ability to précis large
volumes of often complex information, precisely and succinctly - High
level critical analysis report writing skills – not accepting anything at
face value and ensuring all statements are founded on fact - Strong
planning, organisation, implementation & co-ordination skills - Excellent
analytical skills, sound judgement & proven problem solving skills - Effective
team leadership with strong people development/coaching skills - Adaptability,
flexibility and initiative - High
intelligence, absolute discretion & integrity - Strategic
approach with focus on the ‘big picture’ but a pragmatic approach to
handling issues - Good
business awareness and thorough understanding of financial services sector
& the communities in which we operate - Comprehensive
understanding of the structure, scope & activities of Barclays
Emerging Markets, Cluster and to a lesser extent Barclays Group - Good
knowledge and understanding of Barclays business strategy - Thorough
understanding of Barclays policies, products & services - Proven
ability to understand and identify problems associated with reputational
risk & brand impact of issues/situations
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
Deadline: 19th
November, 2014
November, 2014
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