Organization: United
Nations Regional Service Centre Entebbe (RSCE)
Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Uganda
Uganda
Grade: P-5
Vacancy Announcement Number: 14-ADM-RSCE-37017-R-ENTEBBE (M)
Reports to: Chief
Regional Service Centre (RSCE)
Regional Service Centre (RSCE)
About RSCE:
The Regional Service Centre
Steering Committee is the decision-making body for RSCE, in compliance with
General Assembly resolutions, United Nations Secretariat rules and regulations,
strategic guidance from United Nations Headquarters and oversight bodies. The
Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
Steering Committee is the decision-making body for RSCE, in compliance with
General Assembly resolutions, United Nations Secretariat rules and regulations,
strategic guidance from United Nations Headquarters and oversight bodies. The
Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
The Regional Service Centre, as
approved by the Member States, is owned, managed and staffed by the regional
missions it serves. This framework reinforces the existing missions’ chain of
command structures and lines of authority in a manner that does not create an
additional layer between Headquarters and the regional missions. It also
ensures that staffing for RSCE will be achieved through the redeployment of
resources from the regional missions it serves.
approved by the Member States, is owned, managed and staffed by the regional
missions it serves. This framework reinforces the existing missions’ chain of
command structures and lines of authority in a manner that does not create an
additional layer between Headquarters and the regional missions. It also
ensures that staffing for RSCE will be achieved through the redeployment of
resources from the regional missions it serves.
Key Duties and
Responsibilities: Under the direct
supervision of the Chief Regional Service Centre (RSCE); the Service Delivery
Manager (Benefits and Entitlements) will perform the following duties:
Responsibilities: Under the direct
supervision of the Chief Regional Service Centre (RSCE); the Service Delivery
Manager (Benefits and Entitlements) will perform the following duties:
1. Service Delivery:
Oversees, supervises and carries out the work programme of the service
lines under his/her responsibility.
lines under his/her responsibility.
- Achieves RSC key performance indicators
(KPIs) and all Service Level Agreement (SLAs) component for each RSC
projects/programmes/operations. - Ensures that the outputs produced by the
service lines under his/her supervision maintain high-quality standards. - Prepares inputs for the work programme of
the service lines under his/her supervision, determining priorities and
allocating resources for the completion of outputs and their timely
delivery. - Performs programmatic/administrative tasks
necessary for the functioning of the service lines under his/her
supervision, including preparation of budgets, assigning and monitoring
performance parameters and critical indicators, reporting on
budget/programme performance, preparation of inputs for results-based
budgeting, evaluation of staff performance (e-Performance), interviews of
candidates for job openings and evaluation of candidates. - Optimizes process, policy, and system for
the projects/programmes/operations as required. - Implements corrective/satisfaction
improvement actions as required.
2. Support to the Reengineering Process:
- Support the overall RSCE Business Process
Improvement Initiative, including providing critical input to the design
of workflows in the Service Lines; - Draft and/or provide inputs to work
instructions and to SOP’s that support the accurate processing in the
RSCE; - Offer technical input to the compliance
monitoring functions and advise on the best approach to optimize service
delivery.
3. Performance Management:
- Recruits staff for the service lines under
his/her supervision, taking due account of geographical and gender balance
and other institutional values. - Oversees, guides, develops and trains
staff under his/her supervision. - Fosters teamwork, communication and client
orientation among staff in the service lines under his/her supervision and
across organizational boundaries. - Ensures performance benchmarks are
understood and met by staff under his/her supervision.
4. Client Relationship Management:
- Maintains close contact with the Mission’
RSCE Focal Points and other Mission Technical Leaders to ensure solid
understanding of Mission priorities and objectives for RSCE, - Achieves customer satisfaction objectives
as measured by RSCE performance surveys. - Actively support Client Orientation
approach to Service Delivery. - Ensures continuous engagement with Clients
5. Support to Change Management Programme:
- Proposes and implements change management in
projects/programmes/operations to achieve and improve results. - Actively support stakeholders to accept
and embrace changes in their business environment;
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the aforementioned
United Nations RSCE vacancy should hold an advanced university degree
(Masters or equivalent) in business or public administration, human
resources management, finance, accounting, or related area. A first-level
university degree in combination with an additional two (2) years of
qualifying experience may be accepted in lieu of the advanced university
degree. - At least ten (10) years’ experience in
administration, management, human resources, budget, information
technology, communication or related field. A minimum of five (5) years
management experience with responsibilities in either human or financial
management is required. - Previous experience in UN common system
field operations (peacekeeping missions, political missions, or UN
Agencies, Funds, and Programmes) is desirable.
Languages: French and English are the working languages of the
UN Secretariat. For this position, fluency in English is required. Knowledge of
a second United Nations language is an advantage.
UN Secretariat. For this position, fluency in English is required. Knowledge of
a second United Nations language is an advantage.
Personal Competencies:
Core Competencies:
Professionalism: Ability to identify issues, analyze and
formulate opinions, make conclusions and recommendations on complex human
resources policy and development issues. Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations.
formulate opinions, make conclusions and recommendations on complex human
resources policy and development issues. Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject
matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than
personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations.
Accountability: Takes ownership of all responsibilities
and honours commitments; delivers outputs for which one has responsibility
within prescribed time, cost and quality standards; operates in compliance with
organizational regulations and rules; supports subordinates, provides oversight
and takes responsibility for delegated assignments; takes personal
responsibility for his/her own shortcomings and those of the work unit, where
applicable.
and honours commitments; delivers outputs for which one has responsibility
within prescribed time, cost and quality standards; operates in compliance with
organizational regulations and rules; supports subordinates, provides oversight
and takes responsibility for delegated assignments; takes personal
responsibility for his/her own shortcomings and those of the work unit, where
applicable.
Client Orientation: Considers all those to whom services
are provided to be “clients” and seeks to see things from clients’ point of
view; establishes and maintains productive partnerships with clients by gaining
their trust and respect; identifies clients’ needs and matches them to
appropriate solutions; monitors ongoing developments inside and outside the
clients’ environment to keep informed and anticipate problems; keeps clients
informed of progress or setbacks in projects; meets timeline for delivery of
products or services to client.
are provided to be “clients” and seeks to see things from clients’ point of
view; establishes and maintains productive partnerships with clients by gaining
their trust and respect; identifies clients’ needs and matches them to
appropriate solutions; monitors ongoing developments inside and outside the
clients’ environment to keep informed and anticipate problems; keeps clients
informed of progress or setbacks in projects; meets timeline for delivery of
products or services to client.
Managerial Competencies:
Managing Performance: Delegates the appropriate
responsibility, accountability and decision-making authority; makes sure that
roles, responsibilities and reporting lines are clear to each staff member;
accurately judges the amount of time and resources needed to accomplish a task
and matches task to skills; monitors progress against milestones and deadlines;
regularly discusses performance and provides feedback and coaching to staff;
encourages risk-taking and supports creativity and initiative; actively
supports the development and career aspirations of staff; appraises performance
fairly.
responsibility, accountability and decision-making authority; makes sure that
roles, responsibilities and reporting lines are clear to each staff member;
accurately judges the amount of time and resources needed to accomplish a task
and matches task to skills; monitors progress against milestones and deadlines;
regularly discusses performance and provides feedback and coaching to staff;
encourages risk-taking and supports creativity and initiative; actively
supports the development and career aspirations of staff; appraises performance
fairly.
Empowering Others: Delegates responsibility, clarifies
expectations, and gives staff autonomy in important areas of their work;
encourages others to set challenging goals; holds others accountable for
achieving results related to their area of responsibility; genuinely values all
staff members’ input and expertise; shows appreciation and rewards achievement
and effort; involves others when making decisions that affect them.
expectations, and gives staff autonomy in important areas of their work;
encourages others to set challenging goals; holds others accountable for
achieving results related to their area of responsibility; genuinely values all
staff members’ input and expertise; shows appreciation and rewards achievement
and effort; involves others when making decisions that affect them.
How to Apply:
All suitably qualified and interested candidates desiring to serve the
United Nations Regional Service Centre (RSCE) as the Administrative Service
Delivery Manager should express their interest by visiting the UN recruitment
website and clicking Apply Now.
United Nations Regional Service Centre (RSCE) as the Administrative Service
Delivery Manager should express their interest by visiting the UN recruitment
website and clicking Apply Now.
Deadline: 13th November, 2014
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