United Nations Regional Service Centre Entebbe (RSCE) Careers – Administrative Service Delivery Manager (Allowance and Payments)

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Organization: United
Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Uganda
Grade: P-5
Vacancy Announcement Number: 14-ADM-RSCE-37018-R-ENTEBBE (M)
Reports to: Chief
Regional Service Centre (RSCE)
About RSCE:
The Regional Service Centre
Steering Committee is the decision-making body for RSCE, in compliance with
General Assembly resolutions, United Nations Secretariat rules and regulations,
strategic guidance from United Nations Headquarters and oversight bodies. The
Steering Committee consults with the Global Field Support Strategy
Implementation Coordination Team, as required.
The Regional Service Centre, as
approved by the Member States, is owned, managed and staffed by the regional
missions it serves. This framework reinforces the existing missions’ chain of
command structures and lines of authority in a manner that does not create an
additional layer between Headquarters and the regional missions. It also
ensures that staffing for RSCE will be achieved through the redeployment of
resources from the regional missions it serves.
Key Duties and Responsibilities: 
Under the direct supervision
of the Chief Regional Service Centre (RSCE); the Service Delivery Manager
(Allowances and Payments will perform the following duties:
1. Service Delivery:
  • Oversees,
    supervises and carries out the work programme of the service lines under
    his/her responsibility.
  • Achieves
    RSC key performance indicators (KPIs) and all Service Level Agreement
    (SLAs) component for each RSC projects/programmes/operations.
  • Ensures
    that the outputs produced by the service lines under his/her supervision
    maintain high-quality standards.
  • Prepares
    inputs for the work programme of the service lines under his/her
    supervision, determining priorities and allocating resources for the
    completion of  outputs and their
    timely delivery.
  • Performs
    programmatic/administrative tasks necessary for the functioning of the
    service lines under his/her supervision, including preparation of budgets,
    assigning and monitoring performance parameters and critical indicators,
    reporting on budget/programme performance, preparation of inputs for
    results-based budgeting,evaluation of staff performance (e-Performance),
    interviews of candidates for job openings and evaluation of candidates.
  • Optimizes
    process, policy, and system for the projects/programmes/operations as
    required.
  • Implements
    corrective/satisfaction improvement actions as required.
2. Support to the
Reengineering Process:
  • Support
    the overall RSCE Business Process Improvement Initiative, including
    providing critical input to the design of workflows in the Service Lines;
  • Draft
    and/or provide inputs to work instructions and to SOP’s that support the
    accurate processing in the RSCE;
  • Offer
    technical input to the compliance monitoring functions and advise on the
    best approach to optimize service delivery.
3. Performance Management:
  • Recruits
    staff for the service lines under his/her supervision, taking due account
    of geographical and gender balance and other institutional values.
  • Manages,
    guides, develops and trains staff under his/her supervision.
  • Fosters
    teamwork, communication and client orientation among staff in the service
    lines under his/her supervision and across organizational boundaries.
  • Ensures
    performance benchmarks are understood and met by staff under his/her
    supervision.
4. Client Relationship
Management:
  • Maintains
    close contact with the Mission’ RSCE Focal Points and other Mission
    Technical Leaders to ensure solid understanding of Mission priorities and
    objectives for RSCE,
  • Achieves
    customer satisfaction objectives as measured by RSCE performance surveys.
  • Actively
    support Client Orientation approach to Service Delivery.
  • Ensures
    continuous engagement with Clients
5. Support to Change
Management Programme:
  • Proposes
    and implements change management in projects/programmes/operations to
    achieve and improve results.
  • Actively
    support stakeholders to accept and embrace changes in their business
    environment
  • Perform
    other related work duties as required
Qualifications, Skills and Experience:          
  • The
    ideal candidate for the United Nations RSCE Career opportunity should
    possess an advanced university degree (Masters or equivalent) in business
    or public administration, human resources management, finance, accounting,
    or related area. A first-level university degree in combination with an
    additional two (2) years of qualifying experience may be accepted in lieu
    of the advanced university degree.
  • At
    least ten (10) years’ experience in administration, management, human
    resources, budget, information technology, communication or related field.
    A minimum of five (5) years management experience with responsibilities in
    either human or financial management is required.
  • Previous
    experience in UN common system field operations (peacekeeping missions,
    political missions, or UN Agencies, Funds, and Programmes) is desirable.
  • United
    Nations field experience, especially in a peacekeeping operation or
    special political mission, is desirable.
Languages: French and English are the working languages
of the UN Secretariat. For these positions, fluency in English is
required.  Knowledge of a second United
Nations language is an advantage.
           
Personal Competencies:
Core Competencies:
Professionalism: 
Ability to identify issues, analyze and formulate opinions, make
conclusions and recommendations on complex human resources policy and
development issues. Shows pride in work and in achievements; demonstrates
professional competence and mastery of subject matter; is conscientious and
efficient in meeting commitments, observing deadlines and achieving results; is
motivated by professional rather than personal concerns; shows persistence when
faced with difficult problems or challenges; remains calm in stressful
situations.
Accountability: Takes ownership of all responsibilities and
honours commitments; delivers outputs for which one has responsibility within
prescribed time, cost and quality standards; operates in compliance with
organizational regulations and rules; supports subordinates, provides oversight
and takes responsibility for delegated assignments; takes personal
responsibility for his/her own shortcomings and those of the work unit, where
applicable.
Client Orientation: Considers all those to whom services are
provided to be “clients” and seeks to see things from clients’ point of view;
establishes and maintains productive partnerships with clients by gaining their
trust and respect; identifies clients’ needs and matches them to appropriate
solutions; monitors ongoing developments inside and outside the clients’
environment to keep informed and anticipate problems; keeps clients informed of
progress or setbacks in projects; meets timeline for delivery of products or
services to client.
Managerial Competencies:
Empowering Others: Delegates responsibility, clarifies
expectations, and gives staff autonomy in important areas of their work;
encourages others to set challenging goals; holds others accountable for
achieving results related to their area of responsibility; genuinely values all
staff members’ input and expertise; shows appreciation and rewards achievement
and effort; involves others when making decisions that affect them.
Managing Performance: Delegates the appropriate responsibility,
accountability and decision-making authority; makes sure that roles,
responsibilities and reporting lines are clear to each staff member; accurately
judges the amount of time and resources needed to accomplish a task and matches
task to skills; monitors progress against milestones and deadlines; regularly
discusses performance and provides feedback and coaching to staff; encourages
risk-taking and supports creativity and initiative; actively supports the
development and career aspirations of staff; appraises performance fairly.
           
How to Apply:
All suitably qualified and
interested candidates desiring to serve the United Nations Regional Service
Centre (RSCE) as the Administrative Service Delivery Manager should express
their interest by visiting the UN recruitment website and clicking Apply Now.
Deadline: 24th November, 2014

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