Organisation: UGAFODE Microfinance Limited (MDI)
Duty Station: Kampala, Uganda
Reports to: Business Growth and Development Manager
About UGAFODE:
UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services.
Key Duties and Responsibilities:
- Prepare product concepts and business cases for new products and services. Determine product specifications and features.
- Analyze and monitor existing products on a routine basis to understand the performance of the products and delivery methods and make recommendations.
- Actively monitor performance of products under pilot testing and make the necessary amendments.
- Analyze customer feedback in liaison with branch staff through Customer satisfaction surveys and recommend strategies for customer service and product refinements.
- Oversee the research, identification, evaluation and feasibility studies of new products and services and delivery channels/branches.
- Monitor projects, such as research findings and progress reports in order to inform management of current status of each project.
- Monitor competitors’ products and services.
- Perform ongoing product development research through participating in industry committees, attending industry trade shows, direct customer contact/meetings, surveys, journals, sales evaluations, monitoring competitors and industry trends, store visits and vendor contact.
- Maintain up to date competitor knowledge. Monitor competitors, create and update cross-references, perform ongoing research of competitor product features, mix and product development strategy. Must have thorough knowledge and understanding of competitor product to the component level and manufacturing source.
- Evaluate solicited and unsolicited product ideas or inventions.
- Provide Business Development and Marketing Department with sufficient information to develop product promotional materials, press bulletins, and training material
Qualifications, Skills and Experience:
- The applicant should preferably hold a Bachelor’s degree in any business related field
- Two or more years of related work experience,
- Excellent analytical skills.
- Excellent oral and written communication skills including report writing skills
Age: Less than 40 years of age
How to Apply:
All candidates are strongly encouraged to send a cover letter and an up to date detailed CV, certified copies of complete academic transcripts and professional certificates. The applications should include names of three referees and a day time telephone contact. Please send to:
The Human Resource Manager,
UGAFODE Microfinance Limited (MDI)
P. O. Box 30815, Kampala, Uganda
SILVA Arcade, Plot 62 Bombo Road
Tel:+ 256 414 257 181
Deadline: 20th October 2014
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