Fenix International US Entry Level Jobs – Customer Service Associate

Organisation: Fenix
International US
Duty Station:  Kampala,
About Us:
NFT Consult, a leading HR
Consultancy firm, seeks to recruit for it valuable client, Fenix International
which is a for-profit corporation based in San Francisco, California with
customers across multiple markets and core expertise in power electronics,
product design and base-of-the-pyramid marketing. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
Job Summary: The Customer
Service Associate will be responsible for receiving and processing customer
service queries this position will be up-country based i.e. Masaka, Mbarara,
Key Duties and Responsibilities:  
  • Oversight
    of Inventory of Revenue Units across all PoS in territory
  • Supervision
    of Inventory of Service Units and Accessories across all Service Centers
    in Territory
  • Offering
    quality customer care to Fenix customers who need technical and
    non-technical assistance
  • Field
    testing and surveying to assist with product development of cutting edge
    solar powered technologies
  • Customer
    feedback and satisfaction data collection i.e. handling detailed customer
    questions relating to the company products 
Qualifications, Skills and Experience:  
  • The
    ideal candidate for the aforementioned Customer Care Opportunity should
    possess a Bachelor’s degree or diploma in related field i.e. Sales and
  • A
    minimum of two or more years’ experience in a customer-oriented
    organizational setting, sales experience is an added advantage
  • Strong
    critical thinking skills
  • Possess
    the ability to multi-task
  • Fluent
    spoken and written English and Luganda with ability to speak an additional
    local language
  • Past
    experience living and working upcountry is a must for this role.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.

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