Job Title: Customer
Service Associate
Service Associate
Organisation: Fenix
International US
International US
Duty Station: Kampala,
Uganda
Uganda
About Us:
NFT Consult, a leading HR
Consultancy firm, seeks to recruit for it valuable client, Fenix International
which is a for-profit corporation based in San Francisco, California with
customers across multiple markets and core expertise in power electronics,
product design and base-of-the-pyramid marketing. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Consultancy firm, seeks to recruit for it valuable client, Fenix International
which is a for-profit corporation based in San Francisco, California with
customers across multiple markets and core expertise in power electronics,
product design and base-of-the-pyramid marketing. NFT Human Resource Solutions
are customer tailored per industry requirements and are geared towards
increased cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job Summary: The Customer
Service Associate will be responsible for receiving and processing customer
service queries this position will be up-country based i.e. Masaka, Mbarara,
Kasese.
Service Associate will be responsible for receiving and processing customer
service queries this position will be up-country based i.e. Masaka, Mbarara,
Kasese.
Key Duties and Responsibilities:
- Oversight
of Inventory of Revenue Units across all PoS in territory - Supervision
of Inventory of Service Units and Accessories across all Service Centers
in Territory - Offering
quality customer care to Fenix customers who need technical and
non-technical assistance - Field
testing and surveying to assist with product development of cutting edge
solar powered technologies - Customer
feedback and satisfaction data collection i.e. handling detailed customer
questions relating to the company products
Qualifications, Skills and Experience:
- The
ideal candidate for the aforementioned Customer Care Opportunity should
possess a Bachelor’s degree or diploma in related field i.e. Sales and
Marketing - A
minimum of two or more years’ experience in a customer-oriented
organizational setting, sales experience is an added advantage - Strong
critical thinking skills - Possess
the ability to multi-task - Fluent
spoken and written English and Luganda with ability to speak an additional
local language - Past
experience living and working upcountry is a must for this role.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses. Please visit web link below
and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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