Diageo Career Jobs – Service Delivery Lead

  Business Administration Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Organization: Diageo
Duty Station: Kampala,
Uganda
AutoReqId: 43478BR
About Diageo:
Diageo is the world’s leading
premium drinks business with an outstanding collection of beverage alcohol
brands across spirits, beer and wine. These brands include Johnnie Walker,
Crown Royal, J&B, Windsor, Buchanan’s and Bushmills whiskies, Smirnoff,
Ciroc and Ketel One vodkas, Baileys, Captain Morgan, Tanqueray and Guinness.
Job Summary: The
incumbent will be responsible for IS Service Management and Service Delivery. A
core element of this role is to support the operational activities related to
technical infrastructure services. This will primarily be achieved by working
with our main support partners/providers as well as local providers. The role
requires that the IS operating model, based around a set of common IS
processes, is enforced. SAP applications support and development features
prominently in our key provider’s deliverables. Brilliant execution of the
Delivery processes e.g. GDBS Projects underpinned by the Global Support Model
is critical, and these are delivered through a global organisation that
integrates across external service providers to service business unit needs.
The scope of the Service Delivery organisation is estimated at around 70% of
total IS investment. A customer focused mindset is an absolute prerequisite in
this role.
Key Duties and Responsibilities:  
  • Responsible
    for developing and managing key relationships with business partners both
    local and central IS Support (Accenture, Verizon, CSC, IBM etc).
  • Identify
    opportunities for process improvement
  • Actively
    contribute to customer satisfaction measurement
  • Manage
    and maintain GDBS services
  • Responsible
    for implementing minor changes (SAC, CRQ, RFS, NSR)
  • Manage
    operational services against service level agreements
  • Risk
    and compliance management (GAR, CARM & internal Audit)
  • Manage
    payment of invoices for services rendered
  • Actively
    support business/IS driven programmes and projects
  • Facilitate
    programme/project technical tests, user and pilot testing to ensure
    business readiness. Manage the warranty period to ensure customer
    satisfaction.
  • Oversee
    the handover process to the Support Team by accepting and signing off BAU
    processes.
  • Manage
    signed off SIL for new project initiatives when introduced.
Qualifications, Skills and Experience:  
  • The
    ideal candidate should preferably hold a Bachelor’s degree in a technical
    service or business discipline
  • A
    minimum of three years’ experience in IS in an FMCG environment or IS
    services industry.
  • Strong
    commercial acumen and business partnering skills and manage SLA
  • Excellent
    organisational and customer service skills
  • Possess
    the ability to work in a dynamic environment.
  • Extensive
    working knowledge of Sarbanes Oxley requirements
  • Detailed
    knowledge or certification of ITIL processes
How to Apply:
If you desire to join the
world’s leading premium drinks business, Diageo, in the aforementioned
capacity, please click web link below.
Deadline: 1st November, 2014

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