Barclays Bank UK Jobs – Head of Customer Network

Organisation: Barclays Bank
Duty Station: Kampala,
Reports to: Managing
About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
Job Summary: The Head of
Customer Network will primarily;
  • Interpret overall Retail Strategy into
    implementable short term steps and communicate it to the Retail branch
  • Analyse information received through the
    branch network and provide recommendations to the Retail Management
    Committee for input into short, medium and long-term Retail strategy
Key Duties and
1. Branch Network Integration & Administration: 40%
  • Intuitively review the total performance
    for all branches in the region on a monthly basis and develop short term
    strategy shifts to ensure that overall performance targets can be met.
  • Communicate strategy changes to Regional
    managers and area managers and ensure that any target changes are agreed.
  • Recommend to the Retail Management
    Committee whether to open or close branches within his network.
  • Review incident reports raised and provide
    guidance for future prevention
  • Identify areas of improvement for existing
    products and processes. Create and identify strategies around this.
  • Initiate plans for reduction of
    provisions, product and process improvements
  • On invitation from the Retail Director present
    Retail initiatives to CMC
  • Signoff of all budgeted branch expenses
    above Regional manager and Area manager limits. Only unbudgeted
    expenditure needs to be referred to the Retail Director.
  • Signoff all dormant account and all other
    refunds above Regional manager and area manager limits.
  • Hold cost centre for network related non
    branch expenses such as disturbance allowance, transportation costs e.t.c.
    Responsible for managing costs within budgets for these items.
  • Accountability:
2. Resource & People Management: 10%
  • Develop and communicate an annual plan to
    optimize the resources (financial, human and physical) as agreed with the
    Retail Director. Involve Regional and area managers in developing the
    annual resource plan.
  • Build, coach, motivate and develop a high
    performing team through embedding performance development and coaching.
    Discuss and finalise Performance Development Plans and ratings for all
    branch managers in the area.
  • Develop direct reports – identify
    potential leaders within a group of direct reports and ensure that
    development opportunities are created.
  • Create an empowering environment for
    direct reports, encouraging individual ownership and initiative
  • Determine and manage Training Needs
    Analysis and Succession plans for Regional and Area Managers and ensure
    they do the same for all their staff.
  • Effective resource management/ planning
    that reflects current and future business requirements, ensuring that the
    correct balance of numbers, skills and experience, by playing an active
    role in recruitment and exits of direct reports. This includes evaluating
    requests from branch and area managers for additional staff, and may
    reallocate headcount between branches, within overall area headcount
  • Sign off leave requests received from
    direct reports.
  • Initiates charges for direct reports when
    required, follows discipline process, together with HR and an independent
    chairperson. Dismissals are signed off by the functional head. May act as
    appeals chairperson in cases that were unresolved during the first
    disciplinary enquiry, except for dismissal cases that have to be appealed
    to the MD. Also acts as first level escalation point for grievance cases.
  • Research product sets in the UK and Europe
    and feedback suggestions to the product Team for further investigation.
  • Research competitor products in the local
    market and make suggestions on improvements or changes to product.
3. Customer Service: 10% – Serve as an escalation point for HOT
complaints. Visit high net worth or key clients on request from the
Regional/Area manager.
4. Contribution to the Team: 5%
  • Provide cover for the other Regional
    managers, or Retail Director when required.
  • Provide honest, direct and constructive
    feedback to others.
  • Deputize for the Retail Director when required.
  • Share knowledge experience and best
    practice with team members, branch managers and the broader business.
  • Interact with internal service providers
    to ensure a high level of customer service.
5. Project Management: 10%
Project manage all major organizational changes such as organizational
structure changes or process changes within regional network.
6. Risk, Compliance & Controls: 25%
  • Interface with the Risk & Compliance
    function at the country Head Office to achieve desired results.
  • Intuitively review Risk Event Reports
    raised and provide guidance for future prevention.
  • Initiate and regularly update plans for
    reduction of provisions/impairment. This role is directly accountable for
    the quality of the asset book.
  • Accountable for compliance & control
    environment in the distribution network.
Qualifications, Skills and
  • The candidate should be a graduate or
    possess relevant experience to compensate
  • A minimum of three years Retail Management
    experience in a large branch
  • Comprehensive knowledge of the full
    Barclays Retail product set in-country, Local Business services, and
    Corporate Business services including Treasury.
  • In-depth understanding of technical
    support systems e.g. Brains, WinFos
  • Good knowledge and understanding of
    Barclays Retail in-country strategy, operating structure and interface
    with other functions
  • Detailed working knowledge of Risk and
    Credit policies and procedures
  • Good understanding of group structure and
    interfaces with other functions
  • Detailed understanding of people policies
    and procedures
  • Up to date knowledge of competitor and
    market activity in local area
  • Skills in People Management
  • Skills in Communication and Presentation
  • Business Management skills
  • Performance Management skills
  • Skills in Resource Management
  • Cultural and Change Management
  • Strong networking skills, both for
    internal and external networks
  • Team-building skills
  • Excellent planning skills
  • Good PC Skills
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email:
Deadline:  24th October, 2014

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