Barclays Bank UK Jobs – Branch Operations Manager Busia

Organisation: Barclays
Bank UK
Duty Station:  Busia, Uganda
About Barclays UK:
Barclays is a British
multinational banking and financial services company headquartered in London.
It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. Barclays moves, lends, invests and protects money for customers and
clients worldwide.  With over 300 years
of history and expertise in banking, we operate in over 50 countries and employ
over 140,000 people. We provide corporate banking solutions to businesses with
an annual turnover of more than £5 million in the UK, and to large local
companies, financial institutions and multinationals in non-UK markets. We
support the success and growth of our clients by providing lending, risk
management, cash and liquidity management, trade finance, and asset and sales
Job Summary: The
Barclays Branch Operations Manager will act as the primary coordinator in the
branch for all operational and administrative activities i.e. therefore support
the Branch Manager in daily operational activities in the branch.
Key Duties and Responsibilities: 
1. Operational Rigour and
Compliance: 40%
Controls Management:
  • Print
    and review daily systems reports. Allocate report sections to the correct
    departments for follow-up.
  • Reconcile
    internal and P&L accounts and submit to branch manager for sign-off.
  • Monitor
    daily cashier differences by reviewing the systems reports and raising any
    issues identified with the Branch Manager.
  • Compile
    a monthly summary of the cash differences for the Branch Manager.
  • Serve
    as third checker for cash entering or leaving the branch. Cash is
    primarily handled by Cash/ATM Custodians – the Branch Coordinator only
    performs a support function.
  • Act
    as second key holder to the vault as an alternate as required.
  • On
    a daily basis, check stock reconciliations for all account items as
    completed by individual Inquiries Advisors. Escalate any differences to
    the Branch Manager immediately.
  • Allocate
    snapchecks to branch staff.
  • Collate
    snapcheck results and provide information to the Branch Manager including
    recommended remediation.
  • Hold
    keys for safe custody boxes to act as second custodian when customers
    deposit or retrieve items, together with the Retail Support person.
    Receive from or release safe custody items to customers as required(where
  • Receive
    all returned mail, do a telephonic follow up with customer to get a new
    address or flag the account to ensure that customer provides a new address
    when they next contact the bank.
  • Actively
    interface with the Retail Operational Support person from Head Office
    during their preparation for bi-annual branch visits. Highlight any rigour
    training requirements and provide documentation to assist with their
    control checks.
  • Occasionally
    present formal training to branch staff on rigour topics.
  • Reconcile
    internal and P&L accounts and submit to branch manager for sign-off.
  • Monitor
    daily cashier differences by reviewing the systems reports and raising any
    issues identified with the Branch Manager.
  • Compile
    a monthly summary of the cash differences for the Branch Manager.
  • On
    a daily basis, check stock reconciliations for all account items as
    completed by individual Inquiries Advisors. Escalate any differences to
    the Branch Manager immediately
  • Collate
    snap check results and provide information to the Branch Manager/Area
    Operations Manager including recommended remediation.
  • Ensure
    procedures of plastic cards and pin are followed
  • Ensure
    risk events raised in your branch are handled and closed within SLA.
  • Responsible
    for the completion of Mandatory Risk Awareness Training (RAT) e.g. KYC, STM,
    Code of Conduct, IT Policy.
  • Ensure
    compliance on COMPLIANCE ALERT on the Group’s Sanction policy year 2008.
  • Staff
    Quarterly Circulation – Compliance policies
  • Code
    of Conduct, BCM and IT Policy
  • Authorize
    cashier transactions above the Retail Support limits.
  • Quickly
    resolve pay/no pay decisions above the transaction limit of the Retail
    Support and coach them on decisions which they are not yet comfortable to
  • Where
    applicable, complete branch call over procedures.
  • Act
    as one of two systems administrators for password resets and user
  • Report
    all branch systems failures to local IT helpdesk conduct systems checks as
    directed by IT and ensure any unresolved issues are taken up by IT.
    Escalate outstanding issues to the Branch
2. Business & Sales
  • Support
    the Branch Manager and handle all business related matters in the absence
    of the Manager
  • Champion
    the Leads sales drive of the operations team in the branch.
  • Obtain
    expense actuals from financial control on a monthly basis, compare against
    budgets and provide exception reports to the Branch Manager for action as
    well as summary reports for the Branch Manager to include in their
    performance dashboard reports.
  • Compile
    a monthly report on cashier productivity by collating daily systems data
    and provide an overall summary to branch manager. Highlight any
    exceptional under or high-performance.
  • Regularly
    walk through the branch (front and back office) to determine whether there
    are any maintenance requirements to furniture, fixtures, premises or
  • Work
    closely with third party providers (including suppliers, security,
    cleaners) to ensure adherence to SLAs and to obtain quotations for
    maintenance. Refer quotations received to the Branch Manager for approval
    and signoff. Interface with premises/procurement where guidance is
  • Receive
    invoices for third party service provider payments for the branch. Check
    and collate invoices for Branch Manager sign off before sending to
    Accounts Payable for payment.
3. People Management: 30%
  • Work
    closely with the Branch Manager as a key member of the branch leadership
  • Regularly
    discuss and review staff performance, development, training and resourcing
    issues with the Branch Manager
  • Build
    and develop a high performing team through embedding performance
    development and coaching.  Ensure
    that Direct reports provide regular coaching and feedback to their teams
    in order to develop them.
  • Manage
    End –to End Performance Development process of Direct reports
  • Determine
    and manage Training Needs Analysis and Succession plans for direct reports
    and ensure they do the same for all their staff.
  • Responsible
    for effective resource Management/planning that reflect current and future
    business requirements, ensuring that the correct balance of numbers, skills
    and experience, by playing an active role in recruitment and exits.  Work closely with the Branch Manager to
    managing resource requirements.
  • Intuitively
    review patterns of staff attendance, based on monthly absence statistics
    (annual leave, sick leave, family responsibility leave, maternity leave,
    study leave etc.).
  • Sign
    off leave requests received from direct reports and ensure Branch Manager
    is aware of all planned leave.
  • Initiate
    discipline charges when required. 
    Follow the discipline process, together with HR.
  • Perform
    any other duties as assigned from time to time.
4. Customer Service: 10%
  • Deliver
    a fast and friendly service to customers through effective and efficient
  • Make
    sure that the customer experience within the counter area is optimised,
    including overseeing queue issues and teller speed / service performance
  • Dealing
    with customer queries on cards and Telegraphic transfers as per the SLA
  • Ensure
    adherence to Group Minimum Standards for Complaints Handling Version 5
    (GMS5) & Annual accreditation on complaints Handling.
  • Ensure
    proper filing is in place to fasten queries raised by customers i.e.
    Schedules to various bank centres, recording registers , copies of
    requisition done e.t.c.
  • Responsible
    for adherence to (a) Group Customer Complaints Policy 2008 & (b)
    Barclays Africa Complaints Management Policy and procedures
  • Where
    need be support the CTL  to resolve
    customer queries received directly in the branch
5. Community: 5%
  • Be
    involved in local community events and networking opportunities (e.g.
    clubs, meetings, business associations)
  • Identify
    community initiatives to become involved in and support as part of
    Barclays community initiatives (such as Make a Difference Day, Local
    community initiative, Financial Literacy)
  • Link
    community initiatives to both business opportunities and colleague events
  • Promote
    community agenda within the branch to build pride within colleagues and
Qualifications, Skills and Experience: 
  • The
    ideal banking candidate must hold a high school diploma with Math and
    English passed at a higher grade. Possession of a relevant diploma and
    degree is preferred.
  • Two
    to three years’ experience in a banking hall environment in multiple
  • Internal
    audit experience in a retail banking environment is desired
  • Excellent
    communication skills both verbal and written
  • Listening
    and questioning skills
  • Attention
    to detail
  • Excellent
    analytical skills
  • PC
  • High
    level of working knowledge of all the Bank’s retail products, procedures
    and policies
  • Detailed
    knowledge and understanding of all Retail operational processes
  • Detailed
    knowledge of all the bank’s branch systems
  • Some
    knowledge of audit process is an advantage
How to Apply:
If you feel challenged by any
of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email:
Deadline:  5th
November, 2014

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