The Ugandan Jobline

• Print
  and review daily systems reports. Allocate report sections to the correct
  departments for follow-up.
• Reconcile
  internal and P&L accounts and submit to branch manager for sign-off.
• Monitor
  daily cashier differences by reviewing the systems reports and raising any
  issues identified with the Branch Manager.
• Compile
  a monthly summary of the cash differences for the Branch Manager.
• Serve
  as third checker for cash entering or leaving the branch. Cash is
  primarily handled by Cash/ATM Custodians – the Branch Coordinator only
  performs a support function.
• Act
  as second key holder to the vault as an alternate as required.
• On
  a daily basis, check stock reconciliations for all account items as
  completed by individual Inquiries Advisors. Escalate any differences to
  the Branch Manager immediately.
• Allocate
  snapchecks to branch staff.
• Collate
  snapcheck results and provide information to the Branch Manager including
  recommended remediation.
• Hold
  keys for safe custody boxes to act as second custodian when customers
  deposit or retrieve items, together with the Retail Support person.
  Receive from or release safe custody items to customers as required(where
  applicable)
• Receive
  all returned mail, do a telephonic follow up with customer to get a new
  address or flag the account to ensure that customer provides a new address
  when they next contact the bank.
• Actively
  interface with the Retail Operational Support person from Head Office
  during their preparation for bi-annual branch visits. Highlight any rigour
  training requirements and provide documentation to assist with their
  control checks.
• Occasionally
  present formal training to branch staff on rigour topics.
• Reconcile
  internal and P&L accounts and submit to branch manager for sign-off.
• Monitor
  daily cashier differences by reviewing the systems reports and raising any
  issues identified with the Branch Manager.
• Compile
  a monthly summary of the cash differences for the Branch Manager.
• On
  a daily basis, check stock reconciliations for all account items as
  completed by individual Inquiries Advisors. Escalate any differences to
  the Branch Manager immediately
• Collate
  snap check results and provide information to the Branch Manager/Area
  Operations Manager including recommended remediation.
• Ensure
  procedures of plastic cards and pin are followed
• Ensure
  risk events raised in your branch are handled and closed within SLA.
• Responsible
  for the completion of Mandatory Risk Awareness Training (RAT) e.g. KYC, STM,
  Code of Conduct, IT Policy.
• Ensure
  compliance on COMPLIANCE ALERT on the Group’s Sanction policy year 2008.
• Staff
  Quarterly Circulation – Compliance policies
• Code
  of Conduct, BCM and IT Policy
• Authorize
  cashier transactions above the Retail Support limits.
• Quickly
  resolve pay/no pay decisions above the transaction limit of the Retail
  Support and coach them on decisions which they are not yet comfortable to
  make.
• Where
  applicable, complete branch call over procedures.
• Act
  as one of two systems administrators for password resets and user
  maintenance.
• Report
  all branch systems failures to local IT helpdesk conduct systems checks as
  directed by IT and ensure any unresolved issues are taken up by IT.
  Escalate outstanding issues to the Branch

• Support
  the Branch Manager and handle all business related matters in the absence
  of the Manager
• Champion
  the Leads sales drive of the operations team in the branch.
• Obtain
  expense actuals from financial control on a monthly basis, compare against
  budgets and provide exception reports to the Branch Manager for action as
  well as summary reports for the Branch Manager to include in their
  performance dashboard reports.
• Compile
  a monthly report on cashier productivity by collating daily systems data
  and provide an overall summary to branch manager. Highlight any
  exceptional under or high-performance.
• Regularly
  walk through the branch (front and back office) to determine whether there
  are any maintenance requirements to furniture, fixtures, premises or
  equipment.
• Work
  closely with third party providers (including suppliers, security,
  cleaners) to ensure adherence to SLAs and to obtain quotations for
  maintenance. Refer quotations received to the Branch Manager for approval
  and signoff. Interface with premises/procurement where guidance is
  required.
• Receive
  invoices for third party service provider payments for the branch. Check
  and collate invoices for Branch Manager sign off before sending to
  Accounts Payable for payment.

• Work
  closely with the Branch Manager as a key member of the branch leadership
  team
• Regularly
  discuss and review staff performance, development, training and resourcing
  issues with the Branch Manager
• Build
  and develop a high performing team through embedding performance
  development and coaching.  Ensure
  that Direct reports provide regular coaching and feedback to their teams
  in order to develop them.
• Manage
  End –to End Performance Development process of Direct reports
• Determine
  and manage Training Needs Analysis and Succession plans for direct reports
  and ensure they do the same for all their staff.
• Responsible
  for effective resource Management/planning that reflect current and future
  business requirements, ensuring that the correct balance of numbers, skills
  and experience, by playing an active role in recruitment and exits.  Work closely with the Branch Manager to
  managing resource requirements.
• Intuitively
  review patterns of staff attendance, based on monthly absence statistics
  (annual leave, sick leave, family responsibility leave, maternity leave,
  study leave etc.).
• Sign
  off leave requests received from direct reports and ensure Branch Manager
  is aware of all planned leave.
• Initiate
  discipline charges when required. 
  Follow the discipline process, together with HR.
• Perform
  any other duties as assigned from time to time.

• Deliver
  a fast and friendly service to customers through effective and efficient
  operations
• Make
  sure that the customer experience within the counter area is optimised,
  including overseeing queue issues and teller speed / service performance
• Dealing
  with customer queries on cards and Telegraphic transfers as per the SLA
• Ensure
  adherence to Group Minimum Standards for Complaints Handling Version 5
  (GMS5) & Annual accreditation on complaints Handling.
• Ensure
  proper filing is in place to fasten queries raised by customers i.e.
  Schedules to various bank centres, recording registers , copies of
  requisition done e.t.c.
• Responsible
  for adherence to (a) Group Customer Complaints Policy 2008 & (b)
  Barclays Africa Complaints Management Policy and procedures
• Where
  need be support the CTL  to resolve
  customer queries received directly in the branch

• Be
  involved in local community events and networking opportunities (e.g.
  clubs, meetings, business associations)
• Identify
  community initiatives to become involved in and support as part of
  Barclays community initiatives (such as Make a Difference Day, Local
  community initiative, Financial Literacy)
• Link
  community initiatives to both business opportunities and colleague events
• Promote
  community agenda within the branch to build pride within colleagues and
  customers

• The
  ideal banking candidate must hold a high school diploma with Math and
  English passed at a higher grade. Possession of a relevant diploma and
  degree is preferred.
• Two
  to three years’ experience in a banking hall environment in multiple
  functions
• Internal
  audit experience in a retail banking environment is desired
• Excellent
  communication skills both verbal and written
• Listening
  and questioning skills
• Attention
  to detail
• Excellent
  analytical skills
• PC
  skills
• High
  level of working knowledge of all the Bank’s retail products, procedures
  and policies
• Detailed
  knowledge and understanding of all Retail operational processes
• Detailed
  knowledge of all the bank’s branch systems
• Some
  knowledge of audit process is an advantage

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