Organisation: Barclays Bank
UK
UK
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head of
Enterprise Banking
Enterprise Banking
About Barclays UK:
Barclays is a British multinational banking and financial services
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
company headquartered in London. It is a universal bank with operations in
retail, wholesale and investment banking, as well as wealth management,
mortgage lending and credit cards. It has operations in over 50 countries and
territories and has around 48 million customers. As of 31 December 2011,
Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank
worldwide.
Job Summary: The Associate
Relationship Manager will;
Relationship Manager will;
- Serve as a key member of a Corporate Team
developing and maintaining relationships with a portfolio of Corporate
and/or Business Banking customers and connected Personal customers. - As Relationship/Corporate Managers will be
out of the office for significant periods of time the jobholder will be
primary point of contact for customers on relationship issues dealing with
a range of relationship issues. - Work closely with the
Relationship/Corporate Manager, strong focus on delivery of portfolio
sales and income targets and high quality service - The jobholder will need to be able to
communicate with credibility when dealing with financial controllers of
companies. These customer contact points will have high expectations of
the Relationship Manager in terms of professionalism, ability to add value
to their business and find innovative solutions to their needs. - The jobholder’s portfolio will consist of
a limited range of corporate customers who will often be subject to
competitive approaches from other banks.
Key Duties and
Responsibilities:
Responsibilities:
1. Market Knowledge and innovation: 50%
- Meet revenue targets as discussed and
agreed with the Relationship Manager and Unit Head. - Maintain Relationship Plans for all
customers in the portfolio assigned by the Relationship Manager such that
contact with customers is prioritized. - Carry out annual and if appropriate,
interim reviews of customers borrowing facilities - Conduct annual and if appropriate, interim
reviews with non-borrowing customers - Deal with and find adequate solutions to
customer complaints - Determine the products that are most
effective in meeting customers’ needs and be able to sell these at short
notice both reactively and proactively. - Research, create and follow up a target
list for potential new business. - Develop and maintain own contacts with
individuals within customers’ organisation. - Serve as a principal point of contact with
customers on day to day relationship issues. - Co-ordinate introduction to and from other
areas of the Barclays Group where appropriate and monitor outcome. - Support the development of and revisions
to Customer Relationship Plan. - Proactively manage level of customer
service and satisfaction. - Develop and maintain links with local
business community and support Relationship Manager in same activity e.g.
K.B.I.s. - Conduct research to identify potential new
customers and maintain database of potential customers. - Arrange and undertake product
presentations where appropriate. - Develop and maintain contacts with
specialists in other branch sectors and other areas of the Group. - Monitor leads and co-ordinate information
for the Relationship Manager on overall portfolio.
2. Strategy and Business Planning: 20%
- Act as liaison for risk management
information purposes with customers, accountants, solicitors and other
relevant people. - Collate customer produced financial
information. - Analyse historic and projected financial
information to identify key issues and monitor compliance with covenants
and terms prior to discussing with Relationship Manager. - Support in the creation of Credit
Applications. - Prepare facility letters and co-ordinate
execution of documentation and drawdown of facilities. - Offer technical input and undertake
research for Relationship Manager in connection with proposed security and
liaise to arrange preparation and execution of security documentation. - Attend Relationship Team meetings and
contribute fully, including suggestions for ways of improving customer
service. - Significantly contribute to environment of
mutual support by sharing knowledge with other team members
3. Risk, Governance and Regulatory: 20%
- Work with Relationship managers to ensure KYC and other control
requirements are met within portfolio of customers by following up on all
required documentation and ensuring that it is filed - Intuitively review refer list and other risk reports and
provide feedback on action required - Ensure compliance to Barclays Corporate
Banking policies and procedures - “Ensure that all activities and duties are
carried out in full compliance with regulatory requirements, Enterprise
Wide Risk Management Framework and internal Barclays Policies and Policy
Standards. Understand and manage risks and risk events (incidents)
relevant to the role.”
4. Financial Management Control and Analysis
Leadership and Management: 10%
- Deputize for the Relationship Manager
where required - Provide leave cover for RM and fellow ARM
as required.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate for the Banking job
should possess a good University Degree - Possession of A-level or equivalent with
good pass in Mathematics or English - Some experience working in a banking
environment is preferred - Undertaking or having completed A.C.I.B.
examinations would be an advantage - Good working knowledge of branch based
products and services frequently used by Corporate/Business Banking
customers including features, tariff/pricing and availability including
features, tariff/pricing and availability. - Good knowledge of Internal
instructions/procedures - Proficiency in the products and services
offered by other areas of the Barclays Group which are frequently used by
Corporate/Business Banking customers including features, tariff/pricing
and availability. - Knowledge of the Bank’s service standards.
- Good knowledge and understanding of the roles
and responsibilities of individual based in other areas of the Barclays
Group who could typically have some involvement with the customer base. - Awareness of legislation affecting the
Bank and customers. - Certain products, processes or issues to
act as ‘Team Expert’ in areas which complement detailed knowledge of other
team members is preferred
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application letter,
current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application letter,
current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
Deadline: 27th October, 2014
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