Organisation: Wipro Technologies
Duty Station: Kampala, Uganda
About Wipro:
Wipro Technologies is one of the world’s leading software and outsourcing service providers which focuses on the IT services & BPO business.
Job Summary: As a Senior Administrator, the incumbent will be to adequately serve as a first point escalation point for all technical and process issues.
Key Duties and Responsibilities:
- Offer technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager.
- Adequately plan and schedule Changes, Coordinating with different stakeholders.
- Carry out RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Hardware troubleshooting & Vendor coordination
- Compile and prepare Weekly and monthly status reports.
- Actively participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Ability to work on Knowledge acquisition and updates to related documents
Qualifications, Skills and Experience:
- The candidates should hold relevant bachelor’s degrees
- Mandatory Skills in Cisco IOS and Networking Administration
- Desirable Skills in Cisco Nexus Switches, Extreme Routing and Switching
- The minimum work experience is at least three to five years’ of relevant experience
How to Apply:
All suitably qualified and interested fresh graduates are encouraged to express their interest by clicking the web link below.
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