The Ugandan Jobline

• Offer cordial customer service to the
  company’s Clients
• Update and maintain an effective customer
  complaint management system and coordinate complaints handling closely
  with the Service Advisors
• Maintain company customer service
  standards by following up customer complaints for resolution
• Conduct regular workshop visits to check
  and oversee customer service standards
• Consult with clients on issues related to
  services provided by the company particularly with regard to customer
  service standards
• Obtain adequate feedback from clients for
  analysis and review and revert accordingly
• Analyze and review assessments, comments
  and complaints from clients for improvements and appropriate action
• Advise Service Manager and Sales Director
  on customer service standards and client’s assessment and feedback
• Carry out customer care sensitization
  programs for all staff aimed at general improvement of customer service
• Make recommendation to Service Manager,
  Parts Manager and Sales Director on customer care issues
• Make periodic reviews and submit reports
  to the Service Manager and Sales Director on customer service issues

• The Customer Care Officer should
  preferably hold a Bachelor’s Degree in Business Administration or
  equivalent
• Detailed knowledge of Customer Management
  principles
• A minimum of four or more years’ experience
  in Customer Service in a diverse environment
• Professional training in Customer Service
• Proficiency in computer use, including
  social medial
• Excellent interpersonal, public relations
  and communication skills
• Team Leader skills
• Self driven 

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