Marketing Officer Jobs – National Information Technology Authority (NITA-U)

Organisation: National Information Technology Authority-Uganda (NITA-U)
Duty Station: Kampala, Uganda
Reports to: Customer Services Manager   
About NITA-U:
The National Information Technology Authority-Uganda (NITA-U) was established as a statutory body under the National Information Technology Authority, Uganda Act, 2009 as one of the key players in the Information and Communications Technology Sector. Its mandated is to coordinate, promote and monitor IT development within the context of national social and economic development, with a vision as “a facilitator of a knowledge-based, globally competitive Uganda where social transformation and economic development is supported through IT enabled services.”
Job Summary: The Marketing Officer will offer technical guidance and professional support in market research, product development, sales promotions and customer services in line with the Authority’s statutory mandate and strategic business plans.
Key Duties and Responsibilities: 
  • Compiling and implementing a customer responsive and bankable customer services delivery frameworks including marketing policies, strategies and implementation plans;
  • Conducting market research and surveys
  • Offer guidance in identification and development of new IT products and services;
  • Support in the corporate and or products/services branding and communications
  • Establishing and operationalizing an effective and efficient Customer Relationship Management (CRM) Systems;
  • Providing technical support in establishing and maintaining a responsive Call Centre systems;
  • Performing capacity building, training and evaluation of front and back office staff in customer care and service delivery;
  • Developing marketing and promotional briefs and messages for implementation.
  • Giving presentations on the Authority’s mandate, products and services to agencies and other departments;
  • Monitoring and evaluation of a marketing campaign’s and sales promotion progress and impacts.
  • Perform any other duties, which may be assigned from time to time;
Qualifications, Skills and Experience: 
  • The ideal candidate should hold a BCom/BBA/BSc (Marketing Option) from a recognized University
  • Hold Internationally Recognized Professional Qualification or Post graduate degree in Marketing is an added advantage
  • Possession of a Post graduate qualification in a relevant field is an added advantage
  • Computer literacy skills (Preferably Microsoft office Applications);
  • A minimum of three or more years working experience, two of which must have been hands on, with a reputable public, private commercial organization.
  • Hand on knowledge of CRM Information System;
  • Practical Marketing Research & Development skills;
  • Possess the ability to work on own initiative as well as in a team;
  • Demonstrable supervisory skills;
  • Excellent business acumen;
  • Capacity to establish credibility, and trust and partnership;
  • Excellent communication and report writing skills;
  • Be a person of integrity and honesty;
Personal Competencies:
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect
Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience.
Professionalism: Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Is motivated by professional rather than personal concerns.
Creativity: Actively seeks to improve programmes or services. Offers new and different options to solve problems or meet client needs. Promotes and persuades others to consider new ideas. Takes an interest in new ideas and new ways of doing things.
How to Apply: 
All candidates who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application form, download here,  with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, to the address below.
The Executive Director,
National Information Technology
Authority – UGANDA (NITA-U),
Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)
P.O. Box 33151, Kampala-Uganda
Tel: 0417 801 038
Or via email: (application must not exceed 10MBs)
Applicants must also submit with their application verifiable evidence supporting previous relevant appointments such as appointment letters and employment contracts.
Deadline: 26th September, 2014 (Not later than 17.00 hrs. Local Time).
NB: No application will be accepted without a duly completed and signed standard application form (referred to above).

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